Sands Chevrolet - Surprise - Service Center

We stopped by on our trip through to Mexico and had just purchased the truck used from a private party in ill health. Needed help getting the Infotainment center activated. Craig in service center was great purchased the truck used from a private party in ill health. Needed help getting the Infotainment center activated. Craig in service center was great and got us going in 15 minutes. I would highly recommend and I would definitely return for any service or help in the future! More

Good job as always. Highly recommend Sands. Tim is always very helpful and very keen to ensure things are done correctly. Highly recommend Sands. Tim is always very helpful and very keen to ensure things are done correctly. More

Ken did an excellent job with the time management of my repairs, he took car wife all of my needs and kept it affordable for me like he said he would. I had a great overall experience working with Ken. repairs, he took car wife all of my needs and kept it affordable for me like he said he would. I had a great overall experience working with Ken. More

Robert always gets my Tahoe in and back out quickly! He communicates effectively so I always know what to expect. He communicates effectively so I always know what to expect. More

Service advisor nice. Forgot to reset my fuel filter light. Which scares me if they even changed it…it’s hard to trust dealers because service is where they make a lot of Forgot to reset my fuel filter light. Which scares me if they even changed it…it’s hard to trust dealers because service is where they make a lot of their profit. More

Henry is my go to service advisor. He is very good at his job and is excellent to work with He is very good at his job and is excellent to work with More

Everything seem good except the pricing, customer service with the advisor was good and well explained, with the advisor was good and well explained, More

I took my car in for an oil change and a tire rotation, the next day all the lights on my dashboard where on, I took the car back and was told it was nothing the technician did but it was working perfectly the next day all the lights on my dashboard where on, I took the car back and was told it was nothing the technician did but it was working perfectly fine prior and it’s a new Silverado, I will never go to Sands Chevrolet again!!! More

You CAN'T trust Sands Chevrolet with service. When I received a call from Tim to say that the truck was ready he started by saying that even though they'd replaced the transmission fluid it was When I received a call from Tim to say that the truck was ready he started by saying that even though they'd replaced the transmission fluid it was still dark. Then he started listing off a bunch of things that "needed" to be done. When I asked for clarification on some items, he said he didn't know because the truck had been serviced the night before after hours and he would have to go talk to his technician. I asked him to call me back after he talked to his technician because if there was a crititical thing on that long list that he was citing it would need to be addressed. Over six hours later I recieved a call followed by an email with a list 11 pages long and totaling nearly $10,000 in work that "HAD" to be done. It didn't address any of the warranty work that should have been covered and when questioned again he couldn't answer my questions. Shortly after haning up I get a call from the 'sales manager' offering to buy our truck and put us into something that we could drive. When my husband called to pay the bill so that we could pick up the truck and get a 2nd opinion, my bill was no longer $145 but $350. Apparently, he charged me $200+ for "talking to his technician". The following day we took it to Firestone because we have lifetime alignment on it and because we purchased our tires there. There was nothing wrong with the tires (Sand's claimed that 3 of the tires needed to be mounted and balanced) and the alighment was out but not in the red. Their inspection didn't notice the "collapsed motor mounts and collapsed transmission mounts". The next day we took it over to our service advisor at Sands Kia and the Service Manager went over the truck himself. His inspection showed NOTHING that that needed to be addressed and he said if it was his truck he wouldn't do a thing. DO NOT TRUST SANDS CHEVROLET FOR ANYTHING. I will be notifying every person necessary to recover my $200+ dollars. If that's the way they're training their advisors and techs it's gone straight to pot. More