Sands Chevrolet - Surprise

Typical Typical, I made appt. for the first service for my 2016 Chevy sonic. Tire rotation and oil change took one and a half hour. Seemed excessive. Signed p Typical, I made appt. for the first service for my 2016 Chevy sonic. Tire rotation and oil change took one and a half hour. Seemed excessive. Signed papers for work service,but did not get copy, other than oil change and tire rotation. More

Took longer than expected, but Brought in my 2016 Colorado to have Tonneau cover installed. Was scheduled to take three hours. FOUR hours later, I was sent home via shuttle. A pa Brought in my 2016 Colorado to have Tonneau cover installed. Was scheduled to take three hours. FOUR hours later, I was sent home via shuttle. A part was damaged and they would have a new one later in the day. The three hour job turned into an overnight deal. Apparently, the person working on my vehicle doesn't normally work on those things. He was a "Heavy Duty" tech. My only complaint is that they should have noticed the damaged part early on and taken action then. Just the one glitch..otherwise fine. My service tech was most accommodating and kind. Also, Bob--the shuttle driver was great! More

Great Customer Service Our thanks to Steve Bullock & Matt Morzella for the help in getting our Impala serviced. WE had a last minute family issue that forced us to change o Our thanks to Steve Bullock & Matt Morzella for the help in getting our Impala serviced. WE had a last minute family issue that forced us to change our schedule of servicing our Impala. I called Steve & Matt after hours and they responded to my situation within minutes,'They made provisions for a loaner vehicle so we could take care of our family issues & we were still able to get our Impala serviced. This is above and beyond in the realm of customer service. It is indeed a rare commodity in today's society. This separates Sands from other dealerships in the way they treat their customers. Thank you again, Steve & Matt. More

Good service I was greeted fast and friendly. He addressed all my concerns, and then asked if there was anything else he could do for me. The work was finished in I was greeted fast and friendly. He addressed all my concerns, and then asked if there was anything else he could do for me. The work was finished in the time he gave me and everything seems to be good! More

Great! The service I received was superb! Robert has great customer service skills. He made sure I had a rental while my car was being serviced and kept me u The service I received was superb! Robert has great customer service skills. He made sure I had a rental while my car was being serviced and kept me up-to-date on the status of my car. More

Service The service department is great. I would recommend anyone here. There very friendly. He took very good care of my car. I would trust him again. The service department is great. I would recommend anyone here. There very friendly. He took very good care of my car. I would trust him again. More

Quick and Easy service appointmemt Steve made sure I had a loaner and my vehicle was taken care of in a timely fashion. Very courteous and straight forward! Thanks again! Steve made sure I had a loaner and my vehicle was taken care of in a timely fashion. Very courteous and straight forward! Thanks again! More

Very frustrating The service techs are very sloppy worth their work. Every time I bring my vehicle in for work, something goes wrong and I end up being without a vehic The service techs are very sloppy worth their work. Every time I bring my vehicle in for work, something goes wrong and I end up being without a vehicle for at least 2 days. If it wasn't for the great service that Matt my service advisor provides, I wouldn't bring any business to this dealership. My last 3 experiences have been horrible!!! More

fast service and friendly staff. Staff is friendly and fast service. Everyone knew what they were doing. Nice having compliments in gallery as well. Definitely coming back after so Staff is friendly and fast service. Everyone knew what they were doing. Nice having compliments in gallery as well. Definitely coming back after so many of you helped with questions and needs. Thanks again! More

Warranty Work Concerns were addressed. No hassle. Free donuts....:-) I don't understand why GM allows air conditioning to operate when the RADIO information dis Concerns were addressed. No hassle. Free donuts....:-) I don't understand why GM allows air conditioning to operate when the RADIO information display calls out for the AC mode being off but still operates the clutch in recirculation mode and only when it's on the center vents. The amber light is off and display reads AC off. This is not true for other GM models not dated in 2014. I think GM needs to address this and correct it. I have a 2014 Silverado and we compared the AC controls to a Silverado 2016. They didn't operate the same. 2016 actually shuts off the AC where the 2014 doesn't. I was told GM made this change in 2015..Question is why? My AC will run in the winter when it's supposed to be off. Also there's no documentation in the owners manual regarding this. In fact is shows that the AC unit should be off. I would like a GM engineer that's familiar with this issue or has there hand in the programming of the plc to contact me. (623) 703-2950 Steve Widomski (recall program) More