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San Marcos Toyota
San Marcos , TX
166 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 166 reviews
January 10, 2023
this is without a doubt the worst dealership I have ever dealt with. I agreed to pay the asking price on the car and asked if there was a dealership ad on. They refused to tell me before i met with the fi dealt with. I agreed to pay the asking price on the car and asked if there was a dealership ad on. They refused to tell me before i met with the finance officer. I just needed to know exactly how much money I was going to be paying before closing. With this dealership you do business their way or not at all. I would definitely tell you to go else where if anyway possible. I live 100 miles away from the dealership. I will say that the price on the car was very reasonable but I could not get them to tell me the final price I would be paying. More
by disabled vet
Employees Worked With
DJ
December 20, 2022
This is for the management to know how poor their sales people are who won't know how to communicate with return customer. Daniel with San Marcos Toyota (sales person) Note for GM/GSM/SM - pls talk to this people are who won't know how to communicate with return customer. Daniel with San Marcos Toyota (sales person) Note for GM/GSM/SM - pls talk to this guy and coach him how to be little bit professional if not all the way. Reach me if you need proof of him being smart*** I'm positive you are losing lot of customers which are unknown and never brought to your attention because of these sales people not treating customers right way. Cherry on the cake -- this sales person called me and started an argument over and I had to hang up More
by Sahil Kumar
Employees Worked With
Daniel
October 06, 2022
Well first off I have to say thank you for not pushing a sales down our throats like the usual sales person tactics , I really give a huge thanks to Alex M. For not only being kind hearted but more respectf sales down our throats like the usual sales person tactics , I really give a huge thanks to Alex M. For not only being kind hearted but more respectful towards us younger folks for showing us the right way to sell a vehicle. More
by Nick
Employees Worked With
Alex m.
August 23, 2022
Over charging at its finest. Obviously there’s employee commission because they took me behind the woodshed. I wanted an oil change. I said several times just change the oil. Tha Obviously there’s employee commission because they took me behind the woodshed. I wanted an oil change. I said several times just change the oil. That’s all. But they took the liberty to rotate my tires ($50) change cabin filter ($83.43!!!) and a number of other charges I was not aware of. Walked out of there paying $299.30. Absolutely awful please DO NOT GO HERE FOR SERVICE. I’m sure they are even worse in sales. Slime xxxxx. More
by chriskrause29
Employees Worked With
Not worth it
May 31, 2022
Excellent service! After purchasing a 2018 Tundra on April 20 from an Austin dealer, I returned to that dealer for service to address a master message, "trailer disconn After purchasing a 2018 Tundra on April 20 from an Austin dealer, I returned to that dealer for service to address a master message, "trailer disconnected," when my RV travel trailer was clearly and properly connected. A service advisor and technician did a brief diagnostic check in the service lane (at no cost) and concluded that the problem was with the trailer connector and/or wiring and not the truck. After two trips to an RV dealer for trailer service and replacement of the trailer connector and wiring (at a significant cost), the message continued. I then went to San Marcos Toyota and the Service Lane Manager, Melanie Grantham, immediately determined that the Tundra needed a software update. Within 2 hours, the software was updated and the problem was solved. I am extremely satisfied with the service at San Marcos Toyota!! More
by jonelson8
Employees Worked With
Melanie Grantham and Audrey Bragg
February 24, 2022
I’ve been a customer of the dealership for more than ten years. Today I was charged $184 for an oil change and cabin air filter replacement, not planning to return. years. Today I was charged $184 for an oil change and cabin air filter replacement, not planning to return. More
by TB
Employees Worked With
Cathy Cassidy
February 16, 2022
Ray would like to thank everyone that participating in the trade-in of his car for a new model thank you Sam for everything very excellent service very pleased with the car He went home with the trade-in of his car for a new model thank you Sam for everything very excellent service very pleased with the car He went home with More
by darleneb4a
Employees Worked With
Sam C
February 15, 2022
Honestly impressed. I had come by here a few years ago and they have since seen a change in management. It does not go unnoticed! I had the pleasure to work with Sam Cof I had come by here a few years ago and they have since seen a change in management. It does not go unnoticed! I had the pleasure to work with Sam Coffman in sales and he made the experience stress free and genuinely cared about getting us in the right truck. He kept us laughing even during the tough parts and I would highly recommend coming on over to San Marcos Toyota! Ask for Sam! More
by Shhhannn
Employees Worked With
Tacoma
February 14, 2022
Poor customer service. Poor communication. Misrepresentation of inventory. They let me drive an hour to get to dealership to see a car that did not exist. I had an appoin Poor communication. Misrepresentation of inventory. They let me drive an hour to get to dealership to see a car that did not exist. I had an appointment. I'll keep purchasing my Toyotas from the dealership 25 mins south of them. You should too. This would have been my 6th Toyota More
by nars
Employees Worked With
Gabby
