Purchased my second vehicle (for my Senior) worked with Luis he is patient, very thorough and dedicated to his customers. All car sellers are good at selling but he didn’t pitch to me in a pushy way at all. He followed up o things as he said he would. Amazing experience, efforts and service. Definitely recommend.

Not trustworthy! Went to the dealership with an appointment, and the salesman had called in sick. Set up with a very nice young man who is doing an internship with the dealership. The advertised price of the car was not the price we were offered. $28k vs $31k due to non-negotiable add-ons such as a $999 Apex GPS anti-theft system, and “windshield protection plan”. Note that Apex GPS is also owned by Ben Keating, the owner of Keating Auto Group, and San Marcos Toyota. The trade-in offer for our vehicle was approximately 25% below Black Book data. $15k vs $19.2k. This will be my last interaction with any Keating Auto Group dealership.

No doubt this is the worst dealership that Toyota has, I purchased with them 2023 Toyota Sienna Last year. The made me buy some non sense protection packages for windshield, GPS and Paint as part of the deal as mandatory. On top of it they marked up the price of the car by $3000. In total, they were asking $8K more then the MSRP (label price). We agreed for this as we badly needed a family car and it Toyota Sienna was and still in demand. However, after signing the contract we realized that they did not include the protection plan in the base price and charged us again for the protection plans on the purchase agreement even though they were already included in the base price. When I went back to them after realizing, they did not accept that protection plans were included in the base price and refuse to provide me breakdown of prices. They were not only unprofessional but rude in talking to the customers, they made pay double for their good for nothing protection plans and declined any help. I will never go back to dealership again and strongly advise anyone going there to look into the details and pay for what you want, be very careful before signing anything as they are capable of cheating you and make you pay more if you dont pay attention while signing. I talked to Bill Ferguson as well, he never accepted the mistake from finance department and did not offer any help. Extremely disappointed with the experience, and will never take my business here.

It was a busy day at the service department but all the employees were friendly and welcoming. I was greeted by a nice lady manager, Nicole. She introduced me to Jose and they made sure I was taken care of the whole time I was there. They even fixed my tire under warranty. Thanks San Marcos Toyota!

Worst dealership. Actively performs bait an switch sale practices. Sales people are not informed. Waste of 3 hours.

Made an appointment to look at a vehicle. Juan assured me the vehicle was available, no bait and switch, no deposit to hold the vehicle, and an appointment was needed to look at the vehicle. My husband drove 2.5 hours and when he arrived 2 hours early, Juan was selling the vehicle to customers that walked in 20 minutes earlier. When I called him to find out what happened, he just kept repeating that anyone could walk in, and appointments weren't necessary cause they don't hold vehicles. Asked for the sales manager Mr. Tondre, no response back after Juan gave him my information and I left a voicemail message. Did get a call from "Paco" to sell me a brand new vehicle for "only" 4K-6K more but "the payments would be the same if we extend the loan out to 72 months."