San Marcos Toyota

Sales Big mike was extremely helpful and knowledgeable He helped me find the right car that worked with my budget and didn’t make me feel pressured Big mike was extremely helpful and knowledgeable He helped me find the right car that worked with my budget and didn’t make me feel pressured More

Excellent sales and customer experience Was helped by Mike Hickey, very professional, very courteous, and attentive. Amazing customer experience!!! Will definitely recommend this organiza Was helped by Mike Hickey, very professional, very courteous, and attentive. Amazing customer experience!!! Will definitely recommend this organization and representative to friends and family. More

Dj was great and very helpful and gave great recommendations Dj gave great recommendations for me to look at. He was very knowledgeable on all the things the dealership had to offer me. Definitely recommend aski Dj gave great recommendations for me to look at. He was very knowledgeable on all the things the dealership had to offer me. Definitely recommend asking for Dj whenever you visit this dealership! More

Charles Shaw is the best I had excellent experience with Sam Marcos Toyota dealers. I worked with Charles Shaw. I drove from Austin to San Marcos to buy the car. Charles Shaw I had excellent experience with Sam Marcos Toyota dealers. I worked with Charles Shaw. I drove from Austin to San Marcos to buy the car. Charles Shaw made everything easy for me and answer all questions in a very timely manner before I drive 55 Miles to go there. Overall the environment was really good. Other sales people seemed nice and very helpful. Regards, AL More

The BEST Customer Service Experience! My husband and I recently purchased a preowned Toyota Land Cruiser from Mike Hickey with San Marcos Toyota and could not have asked for a better sales My husband and I recently purchased a preowned Toyota Land Cruiser from Mike Hickey with San Marcos Toyota and could not have asked for a better sales experience and sales rep. Mike was thorough, helped us explore all of our options (down payments, trade-ins, financing, etc.), and even made sure we could get the vehicle that day! Since our purchase, Mike has followed up with us to make sure our vehicle is everything we hoped for and to offer anything else we may need. If you are looking for a vehicle, whether new or preowned, hands down, go to San Marcos Toyota and ask for Mike Hickey. He will treat you with first class service, which can sometimes be hard to find these days. There was no pressure to purchase and in fact, his positive attitude (no pushiness!), knowledge about the brand, and enthusiasm about US getting a new vehicle were all selling points. This is our second purchase from San Marcos Toyota and will not be our last. Go see Mike, he will make it worth your while! More

Terrible Customer Relations The Service Manager was EXTREMELY RUDE to me! I will not return - I felt really bad after this experience and have spoken will my coworkers about how The Service Manager was EXTREMELY RUDE to me! I will not return - I felt really bad after this experience and have spoken will my coworkers about how I was treated. More

Sold us an UNSAFE vehicle We recently purchased a used vehicle from this dealership. Not only was it a painstakingly long process, to which they did not demonstrate ANY sense We recently purchased a used vehicle from this dealership. Not only was it a painstakingly long process, to which they did not demonstrate ANY sense of urgency in the matter and only apologized for dragging the process out after our 4th time of asking how much longer it would take, but we feel that this dealership does not value the safety of their customers at all. We test drove the vehicle and noticed that the brakes felt a little tight, but because each vehicle is different we thought it was just a matter of it being a different vehicle. I brought the vehicle in for a brake test after having it for only 3 days and it not feeling right. The service manager at the shop I brought it into informed us that the brake booster was going out and that if it goes out, the vehicle will not stop and this can absolutely result in injury or death. He went as far as to tell us that he could not in good conscience have us drive the vehicle out from that shop because they would be liable if anything went wrong and that if we declined the repair we would need to have it towed. We of course agreed to do the repair as this is a major safety concern, and have now after only 3 days of ownership of the vehicle have a $1,000 bill added. This means one of two things at Toyota of San Marcos: One, they don't do a full inspection of the vehicles on their lots to ensure that they are safe. Regardless of their no warranty, or as-is condition, this vehicle in the condition that it was in shouldn't have even been able to be test driven off the lot. Two, they don't care about the safety of their customers once the car is off their lot because what matters to them is the sale. A follow-up call was made from a salesman there because they were unaware that we had even purchased a vehicle from them, and even after explaining that we were unsatisfied with the purchase, we were told we'd get a call back and considering the severity of the issue with the vehicle, no callback was made. This speaks volumes to the values at this dealership and we will never recommend this dealership to anyone, nor repeat business with them again. Shame on them for selling a vehicle that they neither looked into fully or did and didn't care once the sale was made! More

Great Customer Service X2 At around 3000 miles I had a flat tire which I thought had been something in the tire. I took my Tundra 1794 Edition in and was greeted by Joe. He st At around 3000 miles I had a flat tire which I thought had been something in the tire. I took my Tundra 1794 Edition in and was greeted by Joe. He stated that the warranty might cover the replacement and that he would do everything possible to find something wrong with it. After a short time he came back and told me that the tire man and himself could not find any defective area on the tire. The problem was consistent with hitting a curb or something along the road. I did not have road hazard protection on the tires so therefore I would have to pay for the tire. Case closed.//////////////// More

Body shop is terrible! Incompetent Slow! Doesn't return car on the promised date, (in fact, a week and a half late). After it was "fixed", had to be returned 3 times for headlight adj Slow! Doesn't return car on the promised date, (in fact, a week and a half late). After it was "fixed", had to be returned 3 times for headlight adjustment-they were pointed down at the ground-you couldn't drive it at night. How does a DEALERSHIP not get that right until the third time?? Management was unresponsive. Their "estimate" was thousands of dollars higher than the insurance estimate, I realize that usually happens, but not 25% higher! I thought a dealership was the best place to take my brand new Toyota for.body work, but have had much better experiences at Caliber Collision. Live and learn,. More