San Marcos Toyota

No doubt this is the worst dealership that Toyota has, I purchased with them 2023 Toyota Sienna Last year. The made me buy some non sense protection packages for windshield, GPS and Paint as part of the dea purchased with them 2023 Toyota Sienna Last year. The made me buy some non sense protection packages for windshield, GPS and Paint as part of the deal as mandatory. On top of it they marked up the price of the car by $3000. In total, they were asking $8K more then the MSRP (label price). We agreed for this as we badly needed a family car and it Toyota Sienna was and still in demand. However, after signing the contract we realized that they did not include the protection plan in the base price and charged us again for the protection plans on the purchase agreement even though they were already included in the base price. When I went back to them after realizing, they did not accept that protection plans were included in the base price and refuse to provide me breakdown of prices. They were not only unprofessional but rude in talking to the customers, they made pay double for their good for nothing protection plans and declined any help. I will never go back to dealership again and strongly advise anyone going there to look into the details and pay for what you want, be very careful before signing anything as they are capable of cheating you and make you pay more if you dont pay attention while signing. I talked to Bill Ferguson as well, he never accepted the mistake from finance department and did not offer any help. Extremely disappointed with the experience, and will never take my business here. More

It was a busy day at the service department but all the employees were friendly and welcoming. I was greeted by a nice lady manager, Nicole. She introduced me to Jose and they made sure I was taken care of employees were friendly and welcoming. I was greeted by a nice lady manager, Nicole. She introduced me to Jose and they made sure I was taken care of the whole time I was there. They even fixed my tire under warranty. Thanks San Marcos Toyota! More

Salesman was very friendly and made my son’s first car buying experience memorable. We will definitely drive the extra distance for our future car buying. buying experience memorable. We will definitely drive the extra distance for our future car buying. More

Def recommend San Marcos Toyota! I was in the market to buy a Toyota RAV4 but had a strict budget. They had fair prices and I was impressed with the sales rep I worked with Ricardo M I was in the market to buy a Toyota RAV4 but had a strict budget. They had fair prices and I was impressed with the sales rep I worked with Ricardo M. He was so patient and helpful during the process. I was not the easiest customer as I had lots of questions and wanted to make sure I got a good used RAV4. During the process Ricardo was always quick to answer my texts and helped me through the process to find the right vehicle without the typical skeezy car salesman games and tactics that make me want to walk out.. I also want to give a shout out to the General Manager Bill Ferguson. When I 1st called in to inquire about a vehicle I had asked a few questions on the car and got a wrong answer. I received a personal call from the GM Bill shortly afterwards to update me that he heard about the Rav I was looking at and it looked like the Rep accidentally gave me wrong info and he wanted to make sure before I drove all the way down to look at it I had all the correct info..he ended up helping me find an alternative. Willy in Finance was also nice to work with during the process. I’m impressed and glad I gave you my business! More

Went in to JUST look and we meet Theo. He is very professional answered all questions and was NEVER pressured. We ended up buying a new truck and have no regrets. Our experience was good He is very professional answered all questions and was NEVER pressured. We ended up buying a new truck and have no regrets. Our experience was good and will buy again from the dealership. More