San Francisco Toyota

After car shopping for a couple of days I found what I was looking for on cars.com located at Toyota San Francisco. I was told they do not negotiate but the car was reasonably priced so I wanted to head u was looking for on cars.com located at Toyota San Francisco. I was told they do not negotiate but the car was reasonably priced so I wanted to head up and take a look. It was about 4:00 on a Saturday and when I told "Chris" I'd be heading up but that it would take me over an hour to get there, he promptly told me they close at 6 and that I should just come the next day. I was kind of surprised by that because I figured normally car sales personal wanted your business. I told him I'd like to come up that day and he told me to hold on because one of his sales associate was talking to someone who was also interested online. I let him know that I had originally been talking to a "Melissa" online but then just decided to call. So he told me to just come in and ask for her. I drove to San Francisco from Fairfield with a 10 month old baby. The driving process was horrible as I got off the freeway in San Fran with only 6 miles to go, in which took me over a half hour (don't know how people can handle that traffic on a daily basis... xxxxxxto you). Anyway, my baby screamed pretty much the last 30 minutes of the ride, when I got there I was so happy to be out of the car. I came in and asked for Melissa and was taken by her to high bar stool tables. I asked her if they had a play room we could go to so that the baby would be entertained and she informed me that they didn't have one (all other dealerships at least had a play area for kids), since the chairs were so high I ultimately had to put my son on the floor to play with rocks (which I guess is what "all the kids play with when they come". I didn't even want/need to test drive the van because I knew I wanted it and had driven others. I had a trade in, but I had only paid it off the week before. Chris had said that wouldn't be a problem. They only offered me $11500 for my Honda which after going to numerous dealerships that this was the lowest I was offered out of all. Still no other dealerships that I had been looking into had the car I wanted so I chose to proceed. After filling out a crap load of paperwork and trying to juggle my baby, I was told by the manager Russ that we couldn't close the deal because he wanted to call to verify that my car had indeed been paid off. That was a bit strange to me because no other dealerships had an issue and I was able to proove that it had been paid off by logging into my account or calling. But whatever, I was tired of trying to do it all with the baby and it was getting late. He told me he would hold the car until Monday when he could call. So I left and drove another horrible hour and a half home with crying baby. Sunday rolls around and my husband isn't understanding what the issue with the paperwork is so he calls and was told to print something out that shows we paid off the car. Our printer wasn't working so we had to drive to his moms and also found a sitter so we could go to SF without the kids. Melissa asked me to text her a pic of the paperwork in which I did. She then told me to just wait until Monday. When I told her that I didn't have a sitter and didn't want to deal with bringing the baby again, she told me to let her know if things changed. My hubby and I drove around all day Sunday looking at minivans again and at the end of the day, I still liked the one at Toyota SF the best. I text Melissa and told her I still wanted it and that I'd be in the next AM to get it. She responded that her manager would call me and asked if I could come in Tuesday - Thursday. I told her I had school those days. I felt at this point they didn't want my business or cash. I mean we were paying $9000 in CASH and the rest was my trade in which was a good car! When I told her no, she didn't respond until 9am in the morning. She text me at 9 am "Good morning, can you go to the bank and get a cashiers check for the amount. Can you make it in at 10am? Also clean out the accord. Thanks, Melissa". WOW>>>>> I can't believe she text me that at 9 AM like I owed her something! Clearly it takes me over an hour to get there as I told her before and second, she told me the manager would call me before I came in. I immediately text her back and asked for the general managers name in which her response was "I am off today but going in to help you so please let me know if you can make it in at 10-1030 am." I was shocked and told her not to worry about it, that I was disgusted with the whole process. I called the general manager Doug and he told me he was very sorry, and that they would deliver the minivan to me with all paperwork. But I was already over doing business with them. Too bad I couldn't have just dealt with Doug the entire time. Melissa and Russ have made sure that my family, friends or I will ever do business with Toyota of SF. Happy to report I ended up with the exact minivan 20k lower miles at cheaper price at Eliasmotors in Hayward the same day!!! More

Ryan Dong was a pleasure to work with and he found me the Ryan Dong was a pleasure to work with and he found me the exact car I was looking for at a great price. He was always very quick to respond to all o Ryan Dong was a pleasure to work with and he found me the exact car I was looking for at a great price. He was always very quick to respond to all of my questions (he even texted me a response to a question I sent him at 10pm on a Saturday night!). The original quote he sent me was the exact price I paid. They did not have the color I wanted onsite, so he arranged for it to be transported over to the SF dealership next day even though it was over 100 miles away. Thank you Ryan for a great car-buying experience! I do have one piece of advice regarding the financing: If you are financing the whole purchase, I recommend against purchasing the gap insurance they offer for $600+. My own insurance company offered the gap insurance for only about $1/month! More

Awesome customer service! They were willing to work with me even though I was out of state and had to go through some banking gymnastics! They even picked me up from my apartment and drove me to their deal me even though I was out of state and had to go through some banking gymnastics! They even picked me up from my apartment and drove me to their dealership so I wouldn't have to take public transportation to pick up my car! Everyone was also very friendly and patient walking me through the contract and helping me get used to my new car. More

Our experience working with SF Toyota was fantastic. Working with Ryan Dong and the rest of the team at SF Toyota made the car buying experience more like a pleasant daydream rather than the stressful n Working with Ryan Dong and the rest of the team at SF Toyota made the car buying experience more like a pleasant daydream rather than the stressful nightmare we all know it could be. After a phone call and a couple email exchanges with Ryan, my wife and I found ourselves saying yes to the purchase of a new Highlander. Ryan was able to give us a great price and made the whole process so easy. It took about a week or so to have the car delivered to the dealership, but in the meantime he provided us with all the necessary information to begin the insurance process, credit check and also gave us all the specs making us all the more excited for the delivery date. Upon delivery, Ryan informed us that the car was ready and that we could pass by at any time to finish up the paper work and drive our new ride home. The day we picked it up, we entered SF Toyota and were welcomed by smiling faces as well as our Highlander, front and center in the showroom. Ryan went over the initial paperwork with us and then he handed us over to Phil who went over some detailed information and of course more paperwork. :) Phil was also great to work with. He was personable and genuine and was upfront with all the details regarding warranty and added services. It truly felt like he was on our side. After we finished all the paperwork, Ryan even took some time to introduce us to our new Highlander. We unfortunately didn't have time for the full tour, but he showed us all the few major features and also give us some tips on how to really take advantage of all the car's capabilities. In a nutshell we were given a great price and great service. That's all anyone really wants especially when you're about to spend a pretty penny. The next time I'm in the market for a new car, Ryan and SF Toyota will definitely be at the top of my list. More

I went into the Van Ness showroom to take a look at a new family commuter car and was greeted by a very nice and easy going salesman named Ryan Dong. Ryan took me around the showroom showing me my options. I family commuter car and was greeted by a very nice and easy going salesman named Ryan Dong. Ryan took me around the showroom showing me my options. It came down to a Prius or Camry so we took both out for a test ride. I had a ton of questions about both cars and what choices I had in options. Ryan explained all of my options and all of the features for both cars. There were a ton of options for both cars but after talking with Ryan we figured out what was best me. I settled on a Camry SE Limited and couldn't be happier. Ryan went the extra mile after all of the paper work to get my iPhone working with the new eTunes which allows you to use your cell phone as a hot spot for apps which are loaded on the touch screen navigation. Ryan even called me a week after the purchase to follow up and see how the car was running and if I needed additional help with any of the features. I highly recommend SF Toyota, Ryan Dong and Toyota. More

My experience with San Francisco Toyota was superb. Ryan Dong was the Internet Sales Manager (car dealer) who was helping me. He was caring, courteous, patient and most importantly very honest and upfront. Dong was the Internet Sales Manager (car dealer) who was helping me. He was caring, courteous, patient and most importantly very honest and upfront. What made me choose working with Ryan was not only the excellent care for the client but also his 100% honesty about all the costs whereas I had car dealers from other dealerships just give me *fake* low prices, lying about disposition/car return fee being included in the 1-pay (paid upfront for 24 months) price of the leased car. Also did I mention that SF Toyota gave me the BEST price out of all the dealerships in Bay Area? So once more if you want somebody to give you the best deal, genuinely care and be honest with you work with Ryan Dong. He and his team: Phil Yue, Business manager and Michael La, Sales manager worked together as a team giving me their 110%. They all cared and made a genuine personal connection with me. A car lease from SF Toyota was a truly wonderful experience where Ryan, Phil and Michael made it as painless as possible...actually they made it a really fun and positive experience. I felt really well taken care of before the sale, during and afterwards (Ryan contacted me already few times to make sure that I'm comfortable with my new car and he's there available to help even though he already made a sale). Those guys are creating a new paradigm of experience in a car dealership. If you want THE BEST head on over to San Francisco Toyota. More

I have a very pleasant experience in purchasing a Prius Persona on last Saturday from Ryan Dong. I started communicate with him by internet quoting a week ago. Ryan was the most responsive dealer to call Persona on last Saturday from Ryan Dong. I started communicate with him by internet quoting a week ago. Ryan was the most responsive dealer to call back,e-mail and answering all my questions. After scheduling an appointment to view the car, he explained all the details of the car. I actually aimed to get a Prius 3 but ending up to get a better grade Prius Persona. Ryan has been all the way without pushing but with patience to introduce the difference of the two models to me. I am so happy to have my new black cherry Prius Persona back home. He also did follow up calls and encouraged me to seek for solution from him if I found any problem in driving the new car since there are lots of high tech functions. Actually the whole purchasing process is very satisfactory even in dealing of the payment with Philip who also explained very detail on item by item of the cost. I really appreciate. I won't hesitate to introduce my friend to call Ryan with his team at the Van Ness Toyota office in San Francisco. - Rita More

We had a great buying experience with Damien Fukushima at San Francisco Toyota. Damien Fukushima was really helpful helping me and my wife decide the best Mini Van for us. He respected the fact that we knew San Francisco Toyota. Damien Fukushima was really helpful helping me and my wife decide the best Mini Van for us. He respected the fact that we knew what we wanted and didn't try to sell us additional features. The buying process was very pleasant, we never felt any pressure to make a hurried decision. We are very happy with our new Mini Van and the overall sales experience. We really appreciate all his help! More

Purchased a new 2013 Prius through Melissa who was very professional and very helpful. The dealership didn't have the specific color and package of the car I wanted but Melissa was able to get one for me t professional and very helpful. The dealership didn't have the specific color and package of the car I wanted but Melissa was able to get one for me the following weekend. Overall very happy customer and will recommend to friends and family. More

If there can be such thing as a "great experience" buying a car, than this was as close to it as I will probably see in my lifetime. After researching cars online and at other dealers experience" buying a car, than this was as close to it as I will probably see in my lifetime. After researching cars online and at other dealerships, my husband and I decided on a Toyota Highlander. At our first Toyota dealership (see my Putnam Toyota review), we were not able to come to an agreement. So, home we went to look for the exact car that we couldn't get and try to locate it. I did a search for Toyota dealerships in the greater Bay Area. There are many! Most had instant chat, which is great. I chatted with 4 of them and nobody had the color and options that we were looking for. At 3:30pm, New Year's Eve, I was giving it one last shot with San Francisco Toyota. I "chatted" with Nicole and told her exactly what I was looking for and wanted to buy something today (sales tax was going up 1/2% on Jan. 1, 2013). She asked for my email or phone number so the sales manager could talk to me regarding specifics. Michael La phoned me from SF Toyota and immediately I was at ease. He asked about my previous experience at other dealerships and how he hoped he could help me. He stated that while he didn't have the exact color interior I was looking for, the price may change my mind. Well, he was right! My husband and I decided to go ahead and drive into the City (at 4pm on NYE) to look at the car and see if we could "settle" on a different color interior. When we got to the dealership, Michael told me the car was on it's way from the other showroom on Geary and could we wait about 10 minutes. About 15 minutes passed and he came over and explained that they were having trouble locating the car and most likely had been sold during our drive up from San Mateo. While disappointed, we just figured it wasn't meant to be (especially because the interior color was not our first choice). During the wait time for the Highlander, Michael had our car appraised for a trade in. While it wasn't exactly what we hoped for, it was way more realistic than what the other dealership had offered. When the Highlander didn't show up, he felt so bad about us driving up there, he upped the trade-in and began his search for another Highlander. Success! Michael was able to find us a car (albeit in South Lake Tahoe) with all the options AND the preferred color interior. So, at 5:30pm on New Year's Eve, we started the paperwork for the new car. At this point, the dealership was empty. Even though I felt horrible about doing paperwork so late, everyone made us feel at ease. We finished with everything a little after 7pm. In all, we dealt with 3 people at SF Toyota. Michael La, Sammy Lee and Phil (sorry, don't know last name) the finance manager. They were all excellent! So personable, knowledgable and most of all, helpful! The one downside to the dealership is that there is no play area/kids room. We had to bring our 3 year old with us and that made it difficult to complete the process. More