Sames Ford

Great sales experience, sales man went out of his way to make the sale. Also sales manager went out if his way. make the sale. Also sales manager went out if his way. More

Other than telling me they included a bed liner in my f250 and then the next day saying oh its not in the contract after specifically asking if it was still in there prior to signing. Yes,I should have f250 and then the next day saying oh its not in the contract after specifically asking if it was still in there prior to signing. Yes,I should have double checked it was still in there but when a very specific direct question was asked to the finance sign here guy and was told one thing and the next day get a text from the salesman saying nope. of course its a he said she said situation at this point. Integrity means nothing anymore at these dealerships or any large American company at this point. More

Very swift, concise, and friendly service. Never made me feel pushed or rushed to make a deal. Would definitely come again if I ever need another vehicle. Never made me feel pushed or rushed to make a deal. Would definitely come again if I ever need another vehicle. More

The service department was very helpful, courteous, and extremely nice. Mariana and the rest if the staff made sure to get my vehicle in and out as quickly as possible. extremely nice. Mariana and the rest if the staff made sure to get my vehicle in and out as quickly as possible. More

Great experience knowledgeable staff. would recommend to anyone I know. I am a second time customer. would recommend to anyone I know. I am a second time customer. More

Sames Ford provided a great experience from start to finish. Richard Garza and Speedy helped me find a truck that met all of my requirements, and made the entire buying process smooth and enjoyable. The finish. Richard Garza and Speedy helped me find a truck that met all of my requirements, and made the entire buying process smooth and enjoyable. They will definitely continue to get my business, and I strongly recommend them if you are in the market for a vehicle. More

I was treated very respectfully and the staff were very friendly. Will definitely recommend this dealership to my friends and family. Thank you! friendly. Will definitely recommend this dealership to my friends and family. Thank you! More

Not meet the expectation of the car car was not clean at the time of deliver the time of deliver More

This is not against Jeremy; he is kind of the middleman that ends up having to take the brunt of the bad things while the managers at Sames do some of the craziest things I've ever seen. I showed intere that ends up having to take the brunt of the bad things while the managers at Sames do some of the craziest things I've ever seen. I showed interest in a used vehicle and mentioned I had been eyeballing a Timberline on Carmax. Mark says "Ok sounds good. Douglas if anything we would just like an opportunity to offer you more than carfax and carmax as well. Even if you do not buy anything we will still buy your vehicle to help. We need some quality pre owned vehicles for our used car lot right now." I then brought up that there was a new Explorer Timberline at Sames in McAllen, TX for around $49k (I even sent the link to the vehicle), and he responded with, "Ok we can defintely try and get that Timberline here for you Douglas. You said next weekend is when you will be available to come by?" I told him "we can do pre-approval process to ensure that I qualify (should be no issue), then work on moving the car here. That work for you?" He says "Yes sir that works. We can start working the deal for you before you even come in and get everything done for you ahead of time". I send in my preapproval, then get an email from Jeremy saying I need to agree to terms prior them getting the vehicle up here. I called and talked to Mark to set things straight, he said the same thing. I explained to Jeremy that via email, there was nothing about agreeing to terms and that an agreement had already been made to get it up for a test drive and I HAD TO SLOW IT DOWN. Got a call from the random sales manager that I can't remember his name, he asked which one I was looking at, that was the extent of the conversation. Cue to the next morning. I get, well, I'm going to call it an insult, because that wasn't an offer. Says "market price" is $55k. First, that is above MSRP and way over current market price, especially since IT WAS LISTED AT SAMES IN MCALLEN FOR $49k!!!! It is a tank of gas there and back!!! Call it maybe $50. They had a bunch of options, let's just list them: Wheel Locks $295 (these are cheap af at any auto parts store, they're just lug nuts with a different pattern), Nitrogen $95, that is a joke right? Window Tint $495, can get it from a good tint place for $300, why would I pay you $495?!?! LuxCare Complete $795, xxx is this and why is it $800?!?!. Oh, and trade allowance was $21k, which is BELOW every offer I had already received. I was told those options were already put on the vehicle by Sames in McAllen and CC could do nothing about them. I later confirmed, that is what Jeremy's manager told him. I called Sames in McAllen and they confirmed what I had already suspected, they were optional, and not placed on all of their vehicles on the lot. If you want to be jerked around, lied to, then insulted. Go ahead. I bought my car from there 2 years ago, but I walked away...I should say RAN away, this time. More

I love ❤️ my Ford Expedition. Very comfortable. We’re happy with the sales man James! Very comfortable. We’re happy with the sales man James! More