Sames Bastrop Ford, Inc.

Not bad It was a simple issue...replace the handle for the hood release. Should not have taken two weekends to get that done. However, the first weekend, th It was a simple issue...replace the handle for the hood release. Should not have taken two weekends to get that done. However, the first weekend, the new handle could not be located. Seriously? The service guy, however, that helped me, had a great personality and good interaction. More

Worse experience ever This dealership sucks. I bought a used f350 from them 110 days ago for close to $30k . they told me it had new michielin tires all the way around . we This dealership sucks. I bought a used f350 from them 110 days ago for close to $30k . they told me it had new michielin tires all the way around . well they may have looked new but the back four dual tires were dry rotted. At 88 days from purchase and less than 3k miles on them the inside tire on pass side blew the side wall conpletly out for no reason.. A week later which was 93rd day from purchase i was driving 65 on hwy and inside dual on drivers side rear came apart and knocked half of my fender off.. I called my sales woman Liz. She told me that they wouldn't do anything about it bcuz it was over 90 days and I needed to be like every other person in the world and go buy some tires and hung up.. Then I called back a week later and talked to a sales person who told me he would have a manager call me back about this issue. No1,called back. I called again and demanded to talk to a manager. New car sales manager got on the phone and said they weren't gonna do anything if I didn't stop writing bad reviews about dealership and he would have someone call me back.. Its been a week and still no return call about my problem w truck. I wouldn't ever recommend this place to anyone because they won't take care of their customers after they get your money. I've never felt so cheated or disrespected in my life the way I do by sames ford bastrop Tx. I'll never buy from them again. I'll just go back to driving a RAM. More

Great Service Dept. Experience Had a great experience with Sames Service Dept. Had a recall on my Escape. They fixed the recalled part & also another recalled part I didn't even kno Had a great experience with Sames Service Dept. Had a recall on my Escape. They fixed the recalled part & also another recalled part I didn't even know had been recalled. Also, received very timely rides back & forth to where I needed to be. Very professional staff. Really appreciate them!!! More

I called Craig and told him what I wanted and he went to the Mercedes Auction and purched one for me. He got the car to the dealership, and I traded my 2005 C230 for 2011 C300. Love my Car and it was an ea the Mercedes Auction and purched one for me. He got the car to the dealership, and I traded my 2005 C230 for 2011 C300. Love my Car and it was an easy transaction. Thanks to all the staff at Munday Ford. More

if your looking for a service shop that has employees that are know it all's, and tell what they THINK about your concern then this is the place for you, recently i took my car to Monday Ford for a conce that are know it all's, and tell what they THINK about your concern then this is the place for you, recently i took my car to Monday Ford for a concern of a heavy vibration. David the service writer came and looked at the car and with out test driving, or having a technician look at the suspension, David diagnosed the problem and told me that i needed tires and an alignment, that my alignment was the cause of my heavy vibration, now i am not a auto tech but that sounds like a bunch of nonsense. not satisfied with the diagnosis of my concern i took my car down the road to another shop and the technician there finds a really bad wheel bearing.I took my car to the dealer to receive excellent service and i was disappointed. For bad service come to Monday Ford and ask for david. More

My Daughter recently bought a 2013 Mustang GT from Munday Ford and she raved about what a good deal she got. The salesmen she dealt with was outstanding, very knowledgeable. She said the General Manager, Cra Ford and she raved about what a good deal she got. The salesmen she dealt with was outstanding, very knowledgeable. She said the General Manager, Craig Murphy, also made her feel "welcomed". Because of this buying experiance she said she highly recommends buying a Ford from Munday Ford. More

Hello, I recently purchased a pre-owned vehicle from Hello, I recently purchased a pre-owned vehicle from Munday Ford in Bastrop Texas, although the vehicle itself came from Munday Chevrolet in Elgin Hello, I recently purchased a pre-owned vehicle from Munday Ford in Bastrop Texas, although the vehicle itself came from Munday Chevrolet in Elgin. Originally I test drove the vehicle around the block one evening, and it seemed like a good fit. Upon driving home to New Braunfels I noticed the hood seemed to vibrate, but I wasn’t sure because it was dark. The next morning I went out to do a closer inspection, and noticed the hood was misaligned. I called the dealership, because I purchased an extended warranty under the extended warranty provider. The finance manager did the up sell, and told me it was a bumper to bumper warranty up to 75,000 miles. This initially gave me peace of mind, and they while reluctant did correct the hood misalignment. The repair took three or four days to complete, and I started having some concerns. Upon getting it up to highway speeds I noticed a lot of airflow through the front doors, in addition to leaks on each side when it rained. I didn’t want to take the vehicle all the way back to Bastrop, and asked if my warranty could be used at the local Dodge dealership. Munday Ford informed me I could take it to them, and so I did. Upon delivering the vehicle to Bluebonnet I was informed that the vehicle had been in some kind of collision. I immediately went to check my carfax again, and ran an Auto check as well. Both reports came back with a clean record, and now I was under the impression that the dealers did multi point inspections, in which surely this would have been noticed. I have attempted to contact Mr. Craig Murphy, and have received no response to date, and after our disagreement over the grill and hood I expected he would behave in this unprofessional disrespectful manner. I’m at a loss of what to do, and would strongly encourage people to have the used cars at any Munday dealership independently inspected, as they will not “make it right” or even attempt to. The behavior received is that of a typical car salesman, and I hope people can take heed and think twice before purchasing a new or used car from such a dealership. It appears now that the bumper to bumper warranty I was up sold is not valid, and no dealership will do the work. I have attached the report to my Facebook page, and will continue to inform the public of this dealers practices. I don’t think it’s right to sell a wrecked vehicle, and after your made aware of it there should be attempts to make it right. More

Negative review is on service department, not sales. Negative review is on service department, not sales. Purchased a new truck from them, had a good experience/deal. Took truck in for first oil ch Negative review is on service department, not sales. Purchased a new truck from them, had a good experience/deal. Took truck in for first oil change (free, but they insisted I bring it back to the dealership). Noticed the smell of burned oil while driving and checked, sure enough the "mechanic" did not replace the oil cap but left it sitting on top of the battery. Called the next day to talk with service manager. Constantly put on hold and told he was on the other line. Finally left a message on his voicemail describing incident and asked him to call back to discuss. 48 hours later never heard from him. Bottom line: decent place to purchase a vehicle but do not take it there for any service, no matter how simple. More

This is the best service department i have ever been to and i will keep coming back they had me in and out in no time and gave me a great price. Thanks and i will keep coming back they had me in and out in no time and gave me a great price. Thanks More

Needed a reliable car to get to work and home but didn't have a lot of money. Bob found a car in my budget and I love it. have a lot of money. Bob found a car in my budget and I love it. More