Sames Bastrop Ford, Inc.

The person that checked me in was very friendly and helpful and communication was great too I think she was very helpful and kind to keep me informed about my truck helpful and communication was great too I think she was very helpful and kind to keep me informed about my truck More

Sames Ford picked up my SUV and took it into the shop. Anthony was diligent in keeping me apprised of the progress on the repairs and my vehicle was ready quickly. Thanks Anthony and Sames Ford! Anthony was diligent in keeping me apprised of the progress on the repairs and my vehicle was ready quickly. Thanks Anthony and Sames Ford! More

I arrived there just about closing time but they made an effort to service my vehicle. The service is outstanding and professional I totally recommend them effort to service my vehicle. The service is outstanding and professional I totally recommend them More

I have been going to this dealership ever since they opened. My wife and myself take both of our trucks for service there. We are always taken care of. Thumbs up Sames!! opened. My wife and myself take both of our trucks for service there. We are always taken care of. Thumbs up Sames!! More

Excellent customer service and gave me the vehicle I wanted without high pressure sales tactics. 2nd vehicle bought from them and both went quick and easy. wanted without high pressure sales tactics. 2nd vehicle bought from them and both went quick and easy. More

Liz Roop did a wonderful job! From the time we met her, thru pre-order process and subsequent purchase she was knowledgable and informative. A pleasure to deal with. From the time we met her, thru pre-order process and subsequent purchase she was knowledgable and informative. A pleasure to deal with. More

edit- Removed names and references to people who were not involved. I got confused about who I was talking to, I was told it would be one guy, but they sent another, and I completely missed that. The issue h involved. I got confused about who I was talking to, I was told it would be one guy, but they sent another, and I completely missed that. The issue has been resolved for now at least, and I selected service as 'reason for visit' as sales did good job Sames Ford in Bastrop is run by awful people. Just last Saturday my 73 y/o wife paid $37000 cash for a new Bronco (likely the last car she'll ever buy), and it is already in for a problem! The service writer has already lied to us about the repair. As soon as the check cleared, suddenly they aren't friendly anymore. I am so tired of being taken advantage of. Grrrr. more details Until the check clears, they are the nicest people you ever meet. I did not even want to go there due to AWFUL experiences with their service department in the past, but my wife really wanted this car, so I reluctantly agreed to give them another chance. That was a big mistake. Strike 1, they pulled the old bait and switch on us, the car we saw on the website "just got sold" Bull Cookies! Strike 2, the car had to be returned for a problem the 2nd day we had it Strike 3, they want to argue with me about the safety issues with the auto stop start feature, and the they basically called a 73 y/o woman a liar. Out 1 Strike 4, someone in service lied to our salesman who told my wife the parts were on order. Today, 3 days later, it’s still yet to even be diagnosed. Strike 5, the lady who arranges the rental cars was very rude to my wife on the phone. She was so nice when I accompanied my wife up there today. Avoid this place like the plague. I’m stuck with them now, as I stated the check cleared already. More

The most polite people I’ve ever dealt with. They were helpful and caring with everything they did to help me get a car. Everybody should shop at Sames! They were helpful and caring with everything they did to help me get a car. Everybody should shop at Sames! More

good courteous people , good product knowledge. great delivery truck just as I ordered. will buy again great delivery truck just as I ordered. will buy again More

Great price. Honest and respectful the entire time I was there. Love my new F150. Honest and respectful the entire time I was there. Love my new F150. More