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Sam Pack's Five Star Ford Carrollton
Carrollton, TX
1,675 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction
Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since.
These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership.
Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.
Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions.
The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award.
Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,675 reviews
July 17, 2024
Great service. I’ve always used 5 star ford. Adam did a great job. Thank you I’ve always used 5 star ford. Adam did a great job. Thank you More
by cody.almendarez
Employees Worked With
July 14, 2024
Terry Smith and his whole team were amazing. After leaving another Ford dealership in the metroplex, they made us feel welcome and important. We knew what we wanted and they made it happen, we w After leaving another Ford dealership in the metroplex, they made us feel welcome and important. We knew what we wanted and they made it happen, we were in and out in under two hours. Never felt pressured. This is our fourth vehicle from this location and we will never not buy from them again. Go see Terry! More
by Butch Barnett
Employees Worked With
July 13, 2024
Quick and smooth transaction. Larry was very helpful in connecting me with the truck that solved my problems. Larry was very helpful in connecting me with the truck that solved my problems. More
by walker.reynolds
July 13, 2024
Sales experience was quick and easy. The dealership had a lot of cars and trucks to choose from. Would recommend using this dealership. The dealership had a lot of cars and trucks to choose from. Would recommend using this dealership. More
by Asullivan
Employees Worked With
July 13, 2024
GREAT HELP PURCHASING OUR NEW EDGE. GREAT HELP AFTER PURCHASE TO HELP US UNDERSTAND HOW THE ELECTRONICS WORK. WILL PROBABLY HAVE TO HAVE ADAM HELP SOME MORE IN THE FUTURE. RAJ PATE GREAT HELP AFTER PURCHASE TO HELP US UNDERSTAND HOW THE ELECTRONICS WORK. WILL PROBABLY HAVE TO HAVE ADAM HELP SOME MORE IN THE FUTURE. RAJ PATEL WAS AS ALWAYS A GREAT HELP IN MAKING OUR CHOICES. THANKS FOR THE HELP GUYS! More
by burch1mt
Employees Worked With
Other Employees :
Eddie Ayala
July 12, 2024
The dealership's staff is top notch. Very friendly and professional. Keen on details with a great sales flow. Very friendly and professional. Keen on details with a great sales flow. More
by Ford Buyer
Employees Worked With
July 12, 2024
Adam is great once again this is second or third time dealing with him ask for Adam if you can dealing with him ask for Adam if you can More
by kdowdy
Employees Worked With
July 12, 2024
They were very helpful and answered all my questions. Also were negotiable on pricing. Made the trade in easy to make Also were negotiable on pricing. Made the trade in easy to make More
by brentc99561
July 10, 2024
5 stars service with great people good amount of inventory and wide range is selections , highly recommended for all my friends inventory and wide range is selections , highly recommended for all my friends More
by Chirag Sompura
Employees Worked With
July 09, 2024
Adam was awesome! He made the process so easy from start to finish! Easiest car buying experience ever! He was also extremely knowledgeable! Highly recommend! He made the process so easy from start to finish! Easiest car buying experience ever! He was also extremely knowledgeable! Highly recommend! More
by thomaseleni05
Employees Worked With
