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Terry Smith

Overview Reviews (15) Inventory (609)

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Terry Smith

Sales

Sam Pack's Five Star Ford Carrollton

1635 S Interstate 35E
Carrollton, TX 75006

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5.0

15 Reviews

Overview Reviews (15) Inventory (609)

Dealership Experience

8 yrs, 2 mos

Industry Experience

8 yrs, 2 mos

Languages Spoken

English

5.0

15 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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15 Reviews of Terry Smith

June 24, 2026

Dealership Rating

Employee Rating

The salesman , Terry, was very knowledgable and helpful and personable. He spent all the time he needed to to acquaint me with my new truck. and personable. He spent all the time he needed to to acquaint me with my new truck. More

by lloydburchfield

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: R. J.

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Jun 25, 2026 -

Sam Pack's Five Star Ford Carrollton responded

Lloyd, Congratulations on your new truck! Thank you so much for taking the time to share your experience with Terry. We love hearing that he took all the time you needed to get comfortable with your new ride—that extra attention to detail is exactly what we strive for. Should you have additional questions, please call 972-242-6415. We are excited to see you again at Five Star Ford Carrollton. Best regards, Trey Russell, General Manager

June 21, 2026

Dealership Rating

Employee Rating

this was the BEST experience ever! Terry Smith and Raj were an outstanding team! They were very competitive in pricing and got me through the financial process effortlessly! We bou Terry Smith and Raj were an outstanding team! They were very competitive in pricing and got me through the financial process effortlessly! We bought our truck in less than 3 hrs! Great team work overall! Thanks again for an effortless transaction. More

by dcrepeau12

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Raj Patel

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Jun 21, 2026 -

Sam Pack's Five Star Ford Carrollton responded

Thank you so much, dcrepeau12, for the amazing review! It’s wonderful to know Raj and Terry were able to offer competitive pricing, make the financial process effortless, and get you into your new truck so quickly. We truly appreciate your kind words and your business at Five Star Ford Carrollton—enjoy your new truck, and please stay in touch at 972-242-6415. Best regards, Trey Russell, General Manager

June 18, 2026

Dealership Rating

Employee Rating

Terry and Raj were very nice to work with they were willing to negotiate a little to where i think we were both happy on the deal we made. Terry showed me all the features on the truck plus the phone a willing to negotiate a little to where i think we were both happy on the deal we made. Terry showed me all the features on the truck plus the phone app . Thank you . More

by Cliff.claussen

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Raj Patel

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Jun 19, 2026 -

Sam Pack's Five Star Ford Carrollton responded

Cliff, Thank you so much for the great review! We are thrilled to hear that you had such a positive experience working with Terry and Raj. We always strive to find a win-win scenario where everyone leaves happy, so it's wonderful to know that the negotiations went smoothly for you. We appreciate business at Five Star Ford Carrollton and for taking the time to share your experience. Congratulations on the new truck, and please let us know if you need anything else at 972-242-6415. Safe travels, Trey Russell, General Manager

March 24, 2026

Dealership Rating

Employee Rating

Great experience and great inventory. Love my new truck and cant wait to drive it everyday. Love my new truck and cant wait to drive it everyday. More

by bc_loud

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

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Mar 25, 2026 -

Sam Pack's Five Star Ford Carrollton responded

Thank you for sharing your experience, bc_loud! We take great pride in maintaining a top-tier inventory so our Five Star Ford Carrollton customers can find exactly what they need . We are thrilled that you love your new truck and that our team could make the process an enjoyable experience . Reach Terry or me at 972-242-6415 should you have additional vehicle questions. Congratulations! Best regards, Trey Russell, General Manager

August 18, 2025

Dealership Rating

Employee Rating

Everyone at the dealership was some helpful and kind. There was a detailed explanation of all car features before leaving the lot. Also getting signed up for the Ford app.. There was a detailed explanation of all car features before leaving the lot. Also getting signed up for the Ford app.. More

by Doug.roach

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Danny Forsee

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Aug 18, 2025 -

Sam Pack's Five Star Ford Carrollton responded

Doug, Thank you for the wonderful feedback! We're so glad to hear that everyone at Five Star Ford Carrollton was helpful and kind, and that you had a great experience learning about all the features of your new car. We believe in providing a detailed, seamless experience for all our customers, and we're happy to know we were able to do that for you. We appreciate your business and hope you enjoy your new vehicle! If there is anything else we can do for you, please call 972-242-6415. Congratulations and thanks again for shopping with us! Take care, Trey Russell, General Manager

June 23, 2025

Dealership Rating

Employee Rating

My experience at Sam Pack’s Five Star Ford in Carrollton, Texas was exceptional. Everyone I interacted with from the salesman Terry Smith to the pre-owned sales manager Dennis White, was professional and hel Texas was exceptional. Everyone I interacted with from the salesman Terry Smith to the pre-owned sales manager Dennis White, was professional and helpful. More

by mike.vasquez

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Dennis White

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Jun 24, 2025 -

Sam Pack's Five Star Ford Carrollton responded

Thank you, Mike, for rating your Five Star Ford Carrollton shopping visit. Terry, Dennis, and our entire team want to make owning your Ford a great experience. Let us know if you have technical or maintenance questions at 972-242-6415. We are here to help in any way we can. Take care, Trey Russell, General Manager

April 18, 2025

Dealership Rating

Employee Rating

We received a very good service and assistance from Terry when buying a pre owned car. when buying a pre owned car. More

by Alejandra Figueroa

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

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Apr 18, 2025 -

Sam Pack's Five Star Ford Carrollton responded

Thank you, Alejandra, for shopping at Five Star Ford Carrollton. Terry and our team remain available at 972-242-6415 should you need vehicle advice. We are focused on helping you enjoy your purchase. Best regards, Trey Russell, General Manager

March 31, 2025

Dealership Rating

Employee Rating

Excellent customer service true the entire team. great service,help me true the entire time while I was in the dealership great service,help me true the entire time while I was in the dealership More

by Cortez109

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

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Apr 01, 2025 -

Sam Pack's Five Star Ford Carrollton responded

Congratulations, Cortez109, on your purchase at Five Star Ford Carrollton! We strive to create a positive environment for all our customers. We appreciate your recommendation and look forward to hearing from you in the future at 972-242-6415. Thank you, Trey Russell, General Manager

March 16, 2025

Dealership Rating

Employee Rating

I thought there was no way that I’d get approved but Benny and Terry worked shear magic and got it done. Not only did they get me into a car but they were very friendly and made me feel like was the o Benny and Terry worked shear magic and got it done. Not only did they get me into a car but they were very friendly and made me feel like was the only customer that mattered. Thanks Benny and Terry! More

by candyjade62

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Benny

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Mar 17, 2025 -

Sam Pack's Five Star Ford Carrollton responded

Thank you, candyjade62, for shopping with us at Five Star Ford Carrollton! We're absolutely thrilled to hear Benny and Terry worked their magic for you! It's wonderful that they made you feel so valued. Enjoy your new car, and please stay in touch at 972-242-6415. Congratulations! Best regards, Trey Russell, General Manager

February 13, 2025

Dealership Rating

Employee Rating

They had answers for all of our questions. They were straight to the point and didn't waste time on things that weren't important. They were straight to the point and didn't waste time on things that weren't important. More

by Archer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Raj Patel

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Feb 14, 2025 -

Sam Pack's Five Star Ford Carrollton responded

Archer, We're so glad to hear you appreciated our team's direct and efficient approach to your car buying experience! Thank you for the feedback. We strive to provide knowledgeable answers and focus on what matters most to our Five Star Ford Carrollton customers. We appreciate your business and welcome your new Ford questions at 972-242-6415. Best regards, Trey Russell, General Manager

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