Sam Boswell Honda

WORST experience we’ve ever had. We went to Sam Boswell Honda to look at a Honda Odyssey and trade in our vehicle. We didn’t agree on the trade in value of our car. KBB WAS $2000 more dollars. They initial Honda to look at a Honda Odyssey and trade in our vehicle. We didn’t agree on the trade in value of our car. KBB WAS $2000 more dollars. They initially offered us $2500 less then KBB. Our request was based on KBB, Carfax and Carvana and at a time when used cars are selling for top dollar. Our sales person, Kendall was absolutely wonderful. She was so sweet and answering all of our questions and doing her best. The problem we had was when the sales manager JAMIE CHRISTIAN came to the table. After telling him we would like more for our vehicle or if he could budge on his price of the used vehicle he became irrational and making a scene in front of the whole sales room. I guess he doesn’t like to negotiate things (his words “I don’t know what this going back and forth stuff is”) but isn’t that part of buying cars? If we weren’t able to come to a deal, then we understood that. It was how irate he got when we didn’t agree to the deal he was trying to give us. At the end he throws his hands in the air and starts raising his voice looking at everyone around us and shouting “was I rude, was I rude, was I rude”. At this point we were extremely embarrassed and calmly said that’s okay we will try somewhere else. Packed our three small children up and left. So if you would like a positive car buying experience please stay away from Sam Boswell and especially stay away from Jaime. More

Not a very professional service department, guarantee used vehicles they advertise are not upheld nor are phone calls returned and you're spoken to as a child by "Service department". Upon leaving from v used vehicles they advertise are not upheld nor are phone calls returned and you're spoken to as a child by "Service department". Upon leaving from vehicle purchase major issue and left in the dark on resolution. Navigation miraculously didn't work after service, leaving dealership (not even the major issue) so I called back on my way home and was told to "use my phone's navigation like a normal person". knowing a thing or two since engineering was my military and civilian profession i.e. PO2 Damage Controlman US Navy / Quality Control Engineer for Hyundai, I was able to self diagnose and SD card wasn't fully inserted. Any real Service Associate should know troubleshooting methods and measures. Gillian GMC is outstanding and will go the extra mile for their customers who pay their salaries unlike here where it's the typically butt kissing to sale, paid, then you're treated horribly. Expect everyone to tell you a different policy, because this dealership will. Buy here/pay here lots give you a better experience than this place will. More

Such a great place to buy a car, highly recommend! My wife and I came here looking at the new Pilots and were immediately impressed with the staff and the dealership in general. It was very nice and th My wife and I came here looking at the new Pilots and were immediately impressed with the staff and the dealership in general. It was very nice and they have complimentary fountain drinks, coffee, and popcorn. Josh P. was our sales consultant and he is very knowledgeable and professional. He had no problem answering our questions and we learned about all of the new features with Pilots. With the help of their sales manager Max J., we were able to negotiate an excellent deal. These guys really went above and beyond, even locating a rare color combo that my wife wanted and they had it there the next day, ready for delivery. We highly recommend Sam Boswell Honda! Great job! More

Is just ok service, just ok? Brought my car here today for a recall service and a warranty service. Ten days have elapsed between me coming into the dealership and my appointment. Brought my car here today for a recall service and a warranty service. Ten days have elapsed between me coming into the dealership and my appointment. Despite two email confirmations of my service appointment, a service advisor (Carla) said it was my responsibility to check before arrival that the parts had come in. Really? Then she (Carla) told me I didn’t have a confirmed appointment because my service advisor was not here that day. She never even checked to see if my parts had come in. They had. She refused to help me and pushed me off on to another service advisor who could not find any of my paperwork from “my” service advisor. Then he tried to explain that this was my fault for not communinicating with “my” service advisor about scheduling service on his day off, but they would “try to work me in”. Eight hours later I was told that my car was ready. Really? They were supposed to wash it, but it looked like they only threw a bucket of dirt water on it. I asked the service advisor to have it washed again and he said, it was ok, and that’s as good as it gets. Really? A one year old Accord covered in dirt-water was as good as it gets? He told me there was nobody to wash it and that I would have to wait (over an hour now) to have it washed. I hope it is better than, “ok”. I hope my recall and warranty service are better than “ok”. Sad that today at Sam Boswell “ok” seems to be good enough. I have been purchasing Honda’s here for almost 30 years and this xxxx-poor service is definitely NOT ok! I guess I will have to take my business elsewhere, because when I expressed my displeasure all the could say, was “ok”. Really? More

Continued service after purchase My name is James Jones I bought a 2019 Honda Ridgeline two weeks ago I had a question about how to turn off one of the safety features to make my ride My name is James Jones I bought a 2019 Honda Ridgeline two weeks ago I had a question about how to turn off one of the safety features to make my ride more comfortable within five minutes a sales associate had figured out what I needed and walked me through changing the settings continued customer service after the sale is over that's what Sam Boswell is about thanks guys More

Great from the start Our sales representative was Ted Eubanks. He was very knowledgeable, and patient, very patient. We went for a test drive and he talked about the diff Our sales representative was Ted Eubanks. He was very knowledgeable, and patient, very patient. We went for a test drive and he talked about the different features, and answered all of our questions, and when he was not 100% sure he would find the answer and inform us right away. He comunicated everything we needed to know, but did not bombard us with emails, phone calls, or texts. We also worked with Max Johnson who helped us not only to get a great deal, but to ensure we bought the vehicle we wanted. He also made sure the accessories were installed so we didn’t have to come back another day. We received 2-3 emails from Josh Byal (General Sales Manager). He wanted to make sure we were being treated with courtesy and respect. I would have given them a 5 star rating, but the financial paperwork took longer than expected. Other than that, we’re very please with our purchase. More

enjoyable, expeditious and excellent overall experience From the knowledgeable and courteous and no pressure salesman John Medina, to general manager Josh Byal to the finance guy Allen Hutto, and even the o From the knowledgeable and courteous and no pressure salesman John Medina, to general manager Josh Byal to the finance guy Allen Hutto, and even the owner Oneal Boswell, these people were great to my wife and I. She loves her new Accord Hybrid and we look forward to working with them again as we service the vehicle there. If your looking for a new or used car and want a no hassle experience, try them out. Very well pleased!!!! Todd and Lyn Diefenderfer More

2016 Toyota Tacoma/ 2018 Honda Accord Robert & Jamie by far the best in the business! I am absolutely astonished on the work they did to get the best possible deal for both vehicles. I did Robert & Jamie by far the best in the business! I am absolutely astonished on the work they did to get the best possible deal for both vehicles. I didn't think I would get both but they were able to work out every detail or problem. If anyone is looking to buy in the Enterprise, AL area DON'T overlook Sam Boswell Honda! I know you'll be leaving as happy as I did. More

2016 Honda CR-V Robert and Jamie were super. They even delivered my car to me over 200 miles away. Will spread the word in MS about Sam Boswell Robert and Jamie were super. They even delivered my car to me over 200 miles away. Will spread the word in MS about Sam Boswell More

Service department I purchased a car at the in of March 2017. I received the inspection and repair report, stating tires had been inspected .After only 4months I was dri I purchased a car at the in of March 2017. I received the inspection and repair report, stating tires had been inspected .After only 4months I was driving to South florida when tire blew out. Was told by service tech who replaced tires that both front tires had dry rotted and I had to replace both front tires.I call the service department at Boswell and was talk to so disrespectful.He didn't want to take any responsibly for letting tires pass inspection. This a business that prides itself on excellent service. Service department failed. Kim Howlett More