Salvadore Chevrolet

Outstanding Dealership Over the years I have had the opportunity to deal with dealerships across New England and there is no question the best service and professionalism I’ Over the years I have had the opportunity to deal with dealerships across New England and there is no question the best service and professionalism I’ve encountered was at Salvadore in Gardner MA. I went as far as to write GM and proclaim they should visit the dealership in Gardner, observe them in action for a week and then go back to Detroit and mandate every GM dealership accross the country must model what they are doing in Gardner. They always go out of their way to help the customer. They treat customers awesome, they only repair what they need to repair, no hidden tricks, they will tell you if something needs to be done today or can wait a month/quarter or so and they always give you a very good price. I think the most remarkable aspect of this dealership is they fix things right away very high percentage of time. On almost every occasion over the past 10+ years that I’ve had all three of my vehicles serviced at Salvadore when I brought them in for service they were fix the same day or I had the vehicle back early the second day. Amazing place and great people from the owners to the service tech’s. as crazy as this may sound I really enjoy going to the dealership. I’ll give you a perfect example recently that prompted me to write this review, in the middle of a snow storm I hit something and damaged my plow, I drove my truck to the dealership without an appointment and said “guys can you help me”? I was plowing again in one hour, amazing team who care about people and what they do on a daily basis. More

Lindsey T. is a great asset in the servic dept.! When I found out the Chevy Sonic had a transmission recall, I immediately contacted Lindsey via email. She got right back to me and as I was the first When I found out the Chevy Sonic had a transmission recall, I immediately contacted Lindsey via email. She got right back to me and as I was the first to inquire for this type of recall, she had a lot of work cut out for her with ordering parts and making sure there were enough service technicians. My car was to stay at the dealership for about a week. She set up alternate transportation and kept me up to date day to day until everything was all set. I recommend Lindsey - she's friendly, honest patient and highly informative!! More

Sales Person Was Great, Service was HORRIBLE!!! Sales was great. Extremely helpful without any pressure or tactics. I ended up buying elsewhere but still appreciated the help and education they gave Sales was great. Extremely helpful without any pressure or tactics. I ended up buying elsewhere but still appreciated the help and education they gave, and I let them know... Service on the other hand was HORRIBLE!!! My brakes failed while I was driving on the highway in my NEW 2013 Sonic, and they were the closest dealer I could get it to safely. They worked on it, but I could tell after I picked it up that it still wasn't right. The brakes went to the floor, but when the car accelerated, for some reason they became solid and unusable. Service rep argues "First you say they are soft, then you say they are hard, which is it?". Is that how you talk to a customer? After getting them to go for a ride and do what I said to prove they were still not fixed, they kind of acknowledged there was STILL a problem. It was fixed the 2nd attempt, but when I inspected the engine compartment the engine was covered in brake fluid. It's destructive, and I had to wipe it off the best I could. At least I had brakes. A few weeks later..... I don't drive many miles, so car had sat for a week. It had rained a few days back and when I went out, the car stunk like fish. Rain had leaked in on the passenger side and soaked the floor. I decide to give them another chance. I go back and find there's a Chevy bulletin to fix the leaking problem. So they work on it. I get it home and it rained within a few days. Yep. Wet floor. They took it back again, replaced a part and I get it back again. When I get home I notice a hole in my passenger seat. It was NOT there before. I don't know if the whole seat was swapped out with another or maybe damaged by a tech with a screw driver in hand while leaning on the seat, but that hole was not there before. I have a feeling they switched the whole seat because of other differences I noticed, like paint spots and the UNUSED back pouch. My grand daughter had used mine, and this one was new, clean, different. Even the bolts of the seat looked like they were scratched up as if it was switched. But I couldn't prove it. I went and complained and the manager agreed to replace the seat cover and ordered a new one. I waited a few days and thought about it, but i REALLY lost trust in them and decided I couldn't afford to let them touch my car ever again. I called and canceled the seat repair. I'll pay the $108 for the seat myself and have someone competent work on it. A few days later it rained. Guess what...... I went to ANOTHER dealer, and they told be what the first dealer did wrong and they fixed it right. THE FIRST TIME!!! Salvadore Service basically turned my New Car Buying experience into a Nightmare! Be Warned. AVOID their Service!!! I've told a few people my story, and they would always say, " O.M.G., You went to Salvadore?". Then they proceeded to tell me their own horror stories. Wish I had heard it all BEFORE I went there. Now that it was fixed by a competent Service department, I'm in love with the feel and ride of my Sonic again. More

Professionalism Rich showed his experience, knowledge and professionalism during recent visits. Problems were identified on the spot and fixed. Honest and respectfu Rich showed his experience, knowledge and professionalism during recent visits. Problems were identified on the spot and fixed. Honest and respectful. Wonderful to work with. More

Randy Parker is a great salesperson. He didn't try to talk me into something I didn't want. He got me into a new car with payments I could afford. I would recommend Randy to anyone I know that is interes talk me into something I didn't want. He got me into a new car with payments I could afford. I would recommend Randy to anyone I know that is interested in a purchasing a vehicle. More

I am looking for a used van, Randy has been very helpful in helping find a van in my price range and that has all the features i am looking for. in helping find a van in my price range and that has all the features i am looking for. More

I dread having to buy a new vehicle and I can say that our salesman, Randy Parker made our experience easier. He was easy to work with, pleasant and professional and I would recommend him for anyone in s our salesman, Randy Parker made our experience easier. He was easy to work with, pleasant and professional and I would recommend him for anyone in search of purchasing a new vehicle. More

I recently brought my Corvette into Salvadore Chevrolet in for a routine oil change and an electric issue I had with my door. Although the electrical issue was not resolved on my initial visit. After speak in for a routine oil change and an electric issue I had with my door. Although the electrical issue was not resolved on my initial visit. After speaking with the service manager Rick, he personally arranged for the car to be brought in and the car repaired correctly. They even threw in an oil change because of the slight mishap. Overall very satisfied with the outcome. More

Pete Moore and the Salvadore Family Dealership have been and are the best to deal with in Ma. I have in my lifetime bought over 50 cars, truck and motorcycles. Steve Salvadore make it a point to meet his bu and are the best to deal with in Ma. I have in my lifetime bought over 50 cars, truck and motorcycles. Steve Salvadore make it a point to meet his buyers and Pete Moore in sales is the best to work with. No Pressure!!! I asked for it and guess what, Pete made it work and I drove away in a 2014 Chevy truck with custom leather. Great job guys and I will see you around and in 3 years for a new one. Thanks, Mike in Petersham, MA More

I was in the market for a new car, Salvadore was recommended to me. Glenn Wallace was very prompt getting back to me, and setting up a time with Mike Shortsleeve. Glenn was very polite and helpful, recommended to me. Glenn Wallace was very prompt getting back to me, and setting up a time with Mike Shortsleeve. Glenn was very polite and helpful, Mike was very knowledgeable with the car. Mike spent so much time making sure I knew the car well before I drove it off the lot. I never felt pressured buying the car. It was nice to receive a follow up phone call to see how everything was. I would definitely buy my next car through this dealership. I don't live in the Gardner area, I live in Chelmsford was definitely worth the ride. D.Francoeur Chelmsford, MA More