Salt Lake Valley Chrysler Dodge Jeep Ram

THE WORST DEALER EVER DONT GO! HORRIBLE WORST DEALER EVER, ACCUSED ME OF ALTERING AND TUNING TRUCK, THEN FOUND OUT THAT THEY WERE MISTAKEN DEVICE FOR MY DRIVER'S ELD MANDATED LOGS. HORRIBLE WORST DEALER EVER, ACCUSED ME OF ALTERING AND TUNING TRUCK, THEN FOUND OUT THAT THEY WERE MISTAKEN DEVICE FOR MY DRIVER'S ELD MANDATED LOGS. BECAUSE OF THEIR MISTAKE AND IGNORANCE THEIR WAS A RESTRICTION ON MY TRUCK VOIDING THE FACTORY WARRANT. THEY HAD PREVIOUSLY REPLACED DEFECTIVE PARTS ON MY TRUCK, BUT WHEN WARRANTY WAS VOIDED THEY DEMANDED I PAY THEM OR TAKE BACK NEW PARTS. SINCE I COULD NOT AFFORD TO PAY AFTER WARRANTY WAS VOIDED, THEY TOOK BACK NEW PARTS AND PUT BAD PARTS BACK ON MY TRUCK ONLY TO FIND OUT THAT THEY HAD MISDIAGNOSED TRUCK AND I WAS RIGHT ALL THE TIME, HAD NEVER TUNED TRUCK. WELL IVE BEEN TRYING TO GET REIMBURSED AND RESTRICTION OFF AND THEY HAVE NOT HELPED AT ALL! More

We were returning from our AZ trip when our 3500 Ram suddenly lost all power coming up and over the pass into SLC. We limped off the highway, towing a 38' 5th wheel, and pulled up in front of the per suddenly lost all power coming up and over the pass into SLC. We limped off the highway, towing a 38' 5th wheel, and pulled up in front of the perfectly located Dodge dealer. Brandon and his Tech Ruben looked it over and fixed it quickly. We were back on the road in 2 hours! Thanks guys! More

Went to Salt Lake Valley during my search for a new truck. Met Bret when we first went in and he was very helpful. Went back in after looking at a few other dealerships. Bret was out, so Brooks picked truck. Met Bret when we first went in and he was very helpful. Went back in after looking at a few other dealerships. Bret was out, so Brooks picked up right where I had left off with Bret. Dealing with both was very easy and both were very helpful and accommodating. More

Quick service, thorough diaagnostics. Brandon was waiting when I arrived, ask about my issues and was quick to get the issue diagnosed. Kept me updated during the process. Easy to work w Brandon was waiting when I arrived, ask about my issues and was quick to get the issue diagnosed. Kept me updated during the process. Easy to work with. More

Poor communication I feel the sales department treated me fairly and kept their commitments. Haven't had a very good experience with the service department. I had a I feel the sales department treated me fairly and kept their commitments. Haven't had a very good experience with the service department. I had a check engine light come on in my Ram truck. I scheduled an early morning appointment to get it checked. Later that day I received a call from my service writer Kenny that they need to keep the truck overnight to do a more extensive test (I feel they didn't get a chance to look at it that day). Nevertheless Kenny called me the next day and said the parts and labor would be covered under warranty. Good news! He would get the parts ordered and I should get a call in about 10 to 14 days to schedule the repairs. After 30 and never receiving a call, I called the service department. I was informed that Kenny is no longer with the company and Cameron will be my new service advisor. Cameron checked on my parts and said they will be in by the end of the month. Long story short I've had to call every 30 days about my parts and told the same thing every time. Parts will be in by the end of the month. Cameron said something about Ram is updating the parts and having to make new ones. This has been going on for 4+ months. NO parts and repairs haven't been made. I would probably feel a little better if I would receive a call or text once in a while informing me about the status of my parts order. I don't know if it's the dealerships or Rams fault. Either way I don't feel very well treated over the situation. I would be very reluctant to purchase another Ram product. More

Fantastic Service! The Sales Manager, Glenn, was ready for us on arrival. Even before we entered, he gave us instructions on where to park and let us know that he would The Sales Manager, Glenn, was ready for us on arrival. Even before we entered, he gave us instructions on where to park and let us know that he would be waiting. As we neared the customer parking in the front, there was a person who showed us right were to go. As we entered the door, Glenn and Tony were there waiting for us. We probably spent less than 2 hours at the dealership before driving away with our new car. Everyone on the staff we encountered were wonderful and professional, offering us coffee, or directions to the bathroom. Everything from the test drive to the finance department to the delivery of the vehicle could not have been better. More

Best customer service ever! Charles, Randy and Brad along with everyone else at Salt Lake Valley are so friendly and helpful! Always love purchasing from you guys! Thank you so Charles, Randy and Brad along with everyone else at Salt Lake Valley are so friendly and helpful! Always love purchasing from you guys! Thank you so much!! :) More

Thank you Tony for all your help. Finance Team Becky R and Randy are awesome. Stayed diligent in finding financing. We love our Jeep Wrangler! and Randy are awesome. Stayed diligent in finding financing. We love our Jeep Wrangler! More

What a great experience I was treated like family from the moment I began the buying experience here. The staff was knowledgeable and helpful, never pushy. This is like buyin I was treated like family from the moment I began the buying experience here. The staff was knowledgeable and helpful, never pushy. This is like buying a truck from friends! Great experience, I would highly recommend it. More

Worked with these guys for 5 days going back and forth. At first they were pleasant then the owner or whomever he claims to be called me directly and asked me a simple question about wanting to use a Credi At first they were pleasant then the owner or whomever he claims to be called me directly and asked me a simple question about wanting to use a Credit Card for the transaction. Which was a simple inquiry at this part. Then the owner or manager Kavon however his name is spelt says thanks for your interest in our vehicle and hangs up. So Charles and Kavon you did a pathetic job of getting a customer a vehicle. Disappointment is an understatement of your establishment. If you end up having to get Kavon involved in your sale odds are that he will most likely screw it up for you. Be proud of this one star review you Kavon earned it. So in the end I’ll take a hard pass on ever doing business with Salt Lake Valley Chrysler Dodge. More