Salt Lake Valley Chrysler Dodge Jeep Ram

First Sale for New Salesperson! I had the great honor on spending time with Cody Harris on purchasing a new 2014 Dodge Durango Citadel. Cody and I went on a test drive and he showed I had the great honor on spending time with Cody Harris on purchasing a new 2014 Dodge Durango Citadel. Cody and I went on a test drive and he showed me the new Durango including all of vehicle's "bells and whistles." Cody was extremely friendly and knew his way around the car; pretty good for a new salesperson. It was a privilege to work with Cody on his first sale. Everyone else at the dealership from the sales manager and service department to financing was also very friendly and easy to work with during my visit. I highly recommend going to Salt Lake Valley Chrysler Dodge Jeep Ram. More

Very happy with Dealership and Sales team Special ordered a 2015 Chrysler 200C. Employees were friendly and always ready to help me with information, paperwork and pricing. Love my new car a Special ordered a 2015 Chrysler 200C. Employees were friendly and always ready to help me with information, paperwork and pricing. Love my new car and will return for service at this dealership. More

Best buying experience I've had ever.. After doing some online research on a 2014 Jeep Grand Cherokee I emailed and chatted with all of the local Jeep dealerships. I got the run around and After doing some online research on a 2014 Jeep Grand Cherokee I emailed and chatted with all of the local Jeep dealerships. I got the run around and false promises from all BUT Salt Lake Valley Chrysler, Dodge, Jeep, Ram. From the very beginning I was able to access their inventory online and see real world pricing (like most of the other jeep dealerships), the difference being that when I requested a quote from the other dealerships they immediately began the monologue of car salesman speak. You know that continuous run around of "you have to come see us", or "I cant give you that information online even though we have an online representative", or "can we have your mobile phone number because we don't want to put anything in writing", or "we simply want to get you in and wear you down so that you just want to get a car, any car, get it over with and run away". However, when I emailed Salt Lake Valley Chrysler, Dodge, Jeep, Ram something entirely unexpected occurred, they actually emailed me back with an honest, real quote. Yes you heard me, they gave me a real quote online and even gave me better pricing than my research had led me to believe was possible. When I got to the dealership they treated me like a long time friend. They were very helpful even before they new I had already received an online quote. They allowed me to browse the lot without a tag along. They answered all my questions and were genuinely concerned with what I needed. After telling them about my online quote they didn't start the "lets pass the client around game" the salesman handled my requests pulled the car in question around and made it easy for me to want to stay and conduct my business. My financing questions were answered with great detail and I left with the car I set out to buy the way I wanted to buy it. My thanks go out to Big Mike, Trevor and Keyvan for making this the best car buying experience I have ever had. I look forward to doing business with you all again. More

Didn't disclose issues with the car and promised to fix it on 2 separate return visits and both times did not complete any work. fix it on 2 separate return visits and both times did not complete any work. More

I purchased a 2013 Jeep Wrangler Sport. As soon as I drove off the lot with my new Jeep the fuel light came on. I had just purchased a new vehicle and it was delivered to me on empty. This was the first drove off the lot with my new Jeep the fuel light came on. I had just purchased a new vehicle and it was delivered to me on empty. This was the first of many problems with the Dealership. I requested and was promised a 4 inch TeraFlex lift, rims, tires and tint at the time of my purchase. I was quoted $7060 for those items and that was the amount I paid in addition to the purchase price. I was referred by the Dealership to Dealership International to have the work performed. As soon as I sat down with Dealership International I was informed that I was getting a Rubicon Express 3 and a half inch lift. Not a TeraFlex. In addition to this I learned through my own investigation that Rubicon Express as well as ProComp the maker of the tires are both parent companies of Dealership International. I asked for a price breakdown of what I was getting and was repeatedly ignored. Finally after my insistence I was given a price breakdown of $6403. When I brought to Mike's attention that I had paid $7060 he added an additional amount of $139 for the mud flaps he had agreed to provide to me free of charge, for my inconvenience during the process. Which brought the total to $6552. Mike made no offer to refund me the balance of what was left. He stated that was his commission for selling me the vehicle. It was only after my demand for the balance that it was returned to me. Mike went on to state that the Dealership does not normally give an itemized list of product and work performed. So if I had not demanded an itemized list, Mike would have pocketed the balance of what I had over paid and was owed. None of my LiftShield Warranty was explained to me and I was given the run around every time I requested to speak with a General Manager. I believe the Dealership is running a scam, by quoting a blanket price for labor and materials for aftermarket items and pocketing the difference. When I requested my stock rims and tires which I had purchased when I brought my vehicle, they were given to me, however Mike informed me that he was doing me a favor, because the Dealership does not normally return them. Even though I had paid for them. This was one of the worst purchasing process that I have ever experienced. More

BUYER BEWARE! They seem nice and helpful, but when it comes to calling you back or helping after you purchase a car, GOOD LUCK! We purchased a new 2013 car here and asked for a DVD system, since we we comes to calling you back or helping after you purchase a car, GOOD LUCK! We purchased a new 2013 car here and asked for a DVD system, since we were at a dealership we expected that it would be a factory DVD system. It didn't seem that like a big deal to the salesmen and the car's stereo can play DVD's. So we went along with it. Lesson learned. We should have asked for a brochure or more information. It was an after market DVD, some mystery brand, it was an EXPENSIVE OPTION TO ADD. Now to hear sound through the speakers we have a wire dangling out of our glove box and then we plug it into the AUX input of the car's stereo. Another complaint is that the engine must be running to watch a DVD. This is our second car with the a DVD system and the previous system (in a 2004) was much better. After several calls and visits complaining about the installation they have yet to call me back. During the visit where I showed the salesmen the wire he agreed that he didn't think the installation was very professional. That was weeks ago and I have yet to hear back from him. We have purchased a warranty and now I am extremely nervous. If this is the kind of service I get then it appears to me that the chances are very strong that they will weasel their way out of the warranty. YOU HAVE BEEN WARNED. More

Hinckley Dodge was recently sold and the name was changed to Salt Lake Valley Dodge...Visited their new Dealership, Salt Lake Valley Dodge: I was in their on Saturday, 4/13/13, and purchased a Truck, I le to Salt Lake Valley Dodge...Visited their new Dealership, Salt Lake Valley Dodge: I was in their on Saturday, 4/13/13, and purchased a Truck, I left the dealership about 5:30 p.m. Upon getting home, I realized that I really cannot afford the vehicle. I called back about 7:30 p.m., they were closed. I was at their door Monday morning when they opened, and tried to talk to them about my situation. I explained that I could not afford the payments. I asked about trying to work with me, I was even willing to pay a fee $1,000 for their trouble, they would not budge. I was told by my sales guy that he would have to talk to his manager, who would not be in until 12:30 p.m. I left the truck there, and took the bus home, as to not add additional miles to the vehicle. I returned at 12:30, and he basically said the same thing, but I could speak to the owner. I immediately went to speak to the owner, but he was unavailable. I left a message and asked him to call me, he never did. I returned to the Dealership twice more that day, but was unable to meet with the owner. I went again on Tuesday morning, and again the owner was not available. I left another message, but still have not heard back. I spoke to the Sales Manager about the possibility of a different vehicle, which would have a lower payment; again he refused to even discuss options. I asked about some of the extra service agreements being removed, they would not even look at it. I indicated that I absolutely cannot make that payment, but they are not willing to look at any options. I understand that I signed a contract, but I also understand customer service, and trying to at least entertain or offer some options, NOTHING. VERY DISAPPOINTED!!! As of this time, still trying to meet with the owner. More

Purchased a 2009 Dodge Ram 1500 from Hinckley Dodge in March 2011. Drove the truck home and within one day the sensor for low tire pressure came on. Called the service department immediately and Chad sa March 2011. Drove the truck home and within one day the sensor for low tire pressure came on. Called the service department immediately and Chad said swing on by we will look at it. Okay well "swinging by" is 60 miles and an hour away since I live in Liberty, Utah Well the next time I was in SLC I stopped in and Chad "checked" it out. I am going to assume this consisted of putting some air in the tire which made the sensor go off. Within 3 or 4 days the sensor light was on again. Called Chad and this time he actually told me to ignore it. YES IGNORE IT! I am sure this will void my warranty was my response and not wanting that I trucked it on down to SLC again. More of my time sitting around the dealership. Again Chad says okay it's fixed but won't tell me if he has replaced the sensor just that it's not on amymore. He keeps trying to say it is the change in the weather temperature. This defies common sense since not ALL the tires had lost pressure just one! So this has been going on now for almost 2 years. 7 different visits regarding this tire sensor. Chad decides to inform me today that my extended warranty will cover a new sensor and it will only cost me $100 for the deductible. First problem I have with this answer is why didn't you say that 2 years ago? Now this is a whopper I had done some research a while back about those sensors and had found that those TPMS sensors are only about $11. The time to change them is only 15 minutes or so. I found this to be an utter insult. So please anyone thinking about dealing with this dealership please DO NOT! The competency level there is somewhere in the 60% range according to all the reviews I have been able to find and where I went to school that was a FAILING GRADE! More

GREAT deal on a new Jeep Wrangler. Friendly service, no hassles, good selection, and fast! Larry in service is the best. Bill in Parts really helped me out with some accessories. Cool place, no complaints. hassles, good selection, and fast! Larry in service is the best. Bill in Parts really helped me out with some accessories. Cool place, no complaints. More

1/30/2012 bought "factory rebuilt transmission with 3/yr 100,000 mile warrantee". 3/28/2012 - returned the car with transmission issues 7 TIMES and only driven 1,069 miles. First time back was less t 3/yr 100,000 mile warrantee". 3/28/2012 - returned the car with transmission issues 7 TIMES and only driven 1,069 miles. First time back was less than 200 miles later -- seems like I have been back every week since then. They either can't find any issue or keep replacing the same two parts. They REFUSE to replace the transmission. Care is back there again with same issues, same engine light code, same everything. DO NOT GET YOUR SERVICE DONE HERE - they will fight you every step of the way and just keep trying to "fix" things vs. REPLACE things. More