Salt Lake Mitsubishi

Sold me a vehicle in November and it isn't worth the paper that the contract is written on. I can't refinance it or trade it in. In 5 months it isn't worth anything. Terrible business I would never r paper that the contract is written on. I can't refinance it or trade it in. In 5 months it isn't worth anything. Terrible business I would never recommend More

Salesman Caleb Johnson sold a new Mirage to my sister (who is very illiterate with business, only barely completing high school) told her the car price was $17,570 and told her there was also a rebate. A (who is very illiterate with business, only barely completing high school) told her the car price was $17,570 and told her there was also a rebate. After I reviewed her contract, they added additional $3,000 for "KAHU3 , Window tint for $799.50 , and $799.50 for Door Edge Guards without telling her raising the the price $22,169 and then deducting a $5,300 "Cash Dow npayment" when she only gave them $200. They then made her sign a promissory note for $1,000 and will now not give her the license plates unless she pays another $500 on it. We have tried to resolve this issue with their Finance, Mark Jones, who said they had to use "creative financing) to get her a car. Nicole, Sales Manager refuse to refund the disputed charges. and became very confrontational/ unfriendly and unwilling to help. . On Nov 3, Nicole said she could not do anything but put on the Window tint and Door Edge Guards. Nicole said we needed to talk to her boss but we cannot get him to call back. This Sales Department is deceptive in their financing techniques and take advantage of those that are illiterate/have bad credit to sell cars. I am still waiting to hear back from them and if I don't, I will complete the Arbitration Agreement and send it to Mitsubishi of America hoping for a resolution and go to the Utah Motor Vehicle Enforcement Dept. Based on my sister's experience, if you are desperate for a nice car and have poor or marginal credit, they will get you into a new car but you will pay dearly and they will not resolve any complaints you have. More

Service department really is top shelf here at Mitsubishi of Salt Lake! They were very courteous & pleasant; realistic regarding the time it took to fix my vehicle, and overall provided amazing customer ser of Salt Lake! They were very courteous & pleasant; realistic regarding the time it took to fix my vehicle, and overall provided amazing customer service. The waiting room was clean and relaxing. I will be going back here for all my Outlander needs! Thanks guys!!! 😊 More

Awesome dealership .....we used the service department. Very fast ,very efficient,friendly employees. Very happy with the service that I received! We will be back! Very fast ,very efficient,friendly employees. Very happy with the service that I received! We will be back! More

Preventive Maintenance for an older vehicle Having purchased my Mitsubishi Endeavor in Washington over 15 years ago, now retired I reside in Idaho. The vehicle runs as well as it did the origin Having purchased my Mitsubishi Endeavor in Washington over 15 years ago, now retired I reside in Idaho. The vehicle runs as well as it did the original date I drove it off the Renton Washington sales yard. With reduced driving in retirement, I have decided to keep the Endeavor forever, rather than spend 25-50K for a new car. As such I needed to find an new Mitsubishi dealer for my service needs, as the only dealership in Idaho is 200 miles away. As such, I chose SALT LAKE MITSUBISHI. Nonetheless, I was concerned about going to a new dealership and receiving all the services I felt I needed without being talked into expensive items I did not need. I must say I was 100% satisfied with the service. The vehicle was inspected, and I was shown the details and recommendations. All recommended services were completed thoroughly and accurately while I waited. In conclusion, I am happy to report total satisfaction with this dealership and its courteous and professional employees, and will return to SALT LAKE MITSUBISHI for my future service needs, More

My new Mitsubishi Mirage's back-up camera! Somebody (maybe a Hater), broke it off, scratched the xxxx out of it, then tried to glue it back on. Salt Lake Mitsubishi then they gave me the keys; I drove (maybe a Hater), broke it off, scratched the xxxx out of it, then tried to glue it back on. Salt Lake Mitsubishi then they gave me the keys; I drove off and noticed this an hour later. Plus they screwed-up the contract sales pricie it is not what I agreed to...again my fault for trusting them. Terrible experience! The salesman Ryan Gold was golden, a real sweetheart, honest and sincere... he deserves a better place to work Paid my down payment with a credit card, I am now disputing it..hope Wells Fargo backs me up on this...whoops a pun😀 And no one working there wore a mask, hope I don't die just to own a purple car...yikes! More

They're excellent and I will recommend them to all.I enjoy working with them .My Lancer had an issue with the window.They fixed it.They are 5star!! enjoy working with them .My Lancer had an issue with the window.They fixed it.They are 5star!! More

Excellent car dealership. I've had nothing but awesome experiences with Salt Lake Mitsubishi. I've now purchased four vehicles two for me two for my wife. Everytime they're ple I've had nothing but awesome experiences with Salt Lake Mitsubishi. I've now purchased four vehicles two for me two for my wife. Everytime they're pleasant and really helpful. Thank you again guys!! Love our new cars More

Really annoyed. We went and test drove a car and ended up not being interested and over the course of the last few weeks they have called my phone every day multiple We went and test drove a car and ended up not being interested and over the course of the last few weeks they have called my phone every day multiple times a day over 15+ times and left messages and have not left us alone. Definitely not normal behavior and ended up having to block their number because it was like having a spam caller. Don’t recommend if you don’t want to be harassed by people that can’t take no for an answer. More

Great company Best place I ever bought a car from. They are best, will be referring everyone here. Hope to see you for my next deal Thank you. Best place I ever bought a car from. They are best, will be referring everyone here. Hope to see you for my next deal Thank you. More