Salerno Duane Ford

As a retired recently widowed woman out for the first time looking at automobiles I was filled with trepidation. Would a dealership be amused and condescending by a senior citizen with absolutely no idea time looking at automobiles I was filled with trepidation. Would a dealership be amused and condescending by a senior citizen with absolutely no idea how to proceed in selecting and evaluating a car that would be suitable for her driving requirements? Well, just one way to find out. I selected Salerno Duane because it was in a convenient location and I had passed it many, many times as I drove from my town into and through Summit. I made a phone call and spoke with Lionel James who invited me to visit the dealership that day. When I walked in, a gentleman stood up from his desk and said,"Hello, Barbara, my name is Lionel." That immediate, personal response clinched the deal for me. I felt special. There was nothing Lionel wouldn't do for me--answering my "dumb" questions with professionalism and charm, and especially patience. Within three days I was signed, sealed and delivered by Lionel who had me sit in the car while he explained the mechanics of it all, knaowing full well, of course, that I wouldn't remember much of it until I took possession and had time at home to read all the information in the voluminous books he gave me. He took me to More

I LIVE A BUSY LIFE WITH NOT MUCH TIME TO GO OUT MY WAY TO COMPLETE A SURVEY ABOUT A CAR DEALERSHIP. WELL, THIS TIME AROUND, MY 12TH PURCHASE IN MY LIFE, I HAVE TO MAKE TIME TO SHARE MY EXPERIENCE. To sta COMPLETE A SURVEY ABOUT A CAR DEALERSHIP. WELL, THIS TIME AROUND, MY 12TH PURCHASE IN MY LIFE, I HAVE TO MAKE TIME TO SHARE MY EXPERIENCE. To start, I can be a nasty, aggressive, and demanding customer, always looking for the best deal, always untrusting of dealerships and sales people, and I always do my research ahead of time. I am so difficult, that family refuses to come with me to a dealership because of how I can be difficult with the sales people. In the past, no matter which dealerships in NJ I have gone to, I found most to be the same and found alot of BS coming out of the mouths of the sales people. THIS IS NOT THE CASE AT SALERNO DUANE IN SUMMIT, NJ. I urge all of you to go out of you way, travel a distance if you have to, because the experience is well worth it. Bob Cerza was my sales person. From the minute you meet Bob, it is clear, he is a straight forward, get to the point, honest professional who WON'T tell you what you want to hear and who WON'T try and get over on you. I can honestly say that he is the first salesman ever that I actually was able to relax with, and totally enjoy the process of dishing out $35,000 for a car. You can tell he is old school in sales techniques where SERVICE, FAIRNESS, and HONESTY are the basics of his approach. He does not make the rookie mistake of trying to hit a homerun with every sale, with every step up to the plate. He realizes that he relies on repeat business so he goes out of his way to accomodate you and make you want to return as a customer. I know I am rambling but I honestly cannot say enough about Bob. He was a pleasure to work with and you cannot help but feel you made a friend when you walk out of that place. But, it does not stop with Bob. Every person at Salerno Duane that I came in contact with was the same. Obviously, aside from Sales people, you have floor managers and finance people to deal with too. All were great and easy to deal with. I actually spent like 30 minutes talking with the manager about Life and other personal things before I actually began signing paperwork. He was not rushing me and I actually made the first move to ask for the paperwork. It is nice to feel like the only customer. That is not common in the dealerships I have gone too previously. Bob and the others made me feel just that way. Thanks to all. Enough said, you would be a fool if you go somewhere else. As for the Ford Edge I have, I love it. While it may not be the greatest on gas, I knew that when I bought it and overall, it all comes down to how you drive the car. I have NO COMPLAINTS. In closing let me say this. I chose Ford because it is American. Most of my previous cars were NOT American. Although I did want a Nissan, again, I thought that I need to do my part in fixing this economy by keeping my money in this country, all of it. If everyone did their part and improved how they spend their money more, that will solve this problem with the economy. Furthermore, the net results for American Car Companies will result in Profit through the roof, no need for bailouts, and cheaper, better, products, not that they need it, but it is true. Buying American is a win-win situation. It is your duty as an American in my opinion. It is Patriotic thing to do. Thanks again Bob and all at Salerno Duane. Mike G NJ More

Bob Cerza is THE MAN! From the moment I first met him when I happened to stop in one day this spring, looking for an good used car, till the deal was signed, sealed, delivered, as they say, Bob was the u when I happened to stop in one day this spring, looking for an good used car, till the deal was signed, sealed, delivered, as they say, Bob was the utmost pro salesman, very knowledgeable, courteous, friendly, and low key, no high sales pressure tactics, which I really appreciated and has always been an turn off at other dealerships to me. My purchase was an beautiful 2010 Ford Fusion SEL, which Bob steered me towards, and from the minute we took the car out for an test drive, I knew I had found my next new vehicle! I never had any problems reaching out to Bob, he was always available to me when I had questions, either via phone calls or emails. Bob's friendly, outgoing personality and mannerisms, gave me great confidence that I was shopping for the right car for me at the right store! I was pleased and proud to have purchased from an local business and my car was an American made vehicle. I also feel that I lucked into someone like Bob, who made me feel very welcome to be shopping with him at the dealership. We became friends during the sales process, and Bob became very concerned for me and my family, as I went thru an very difficult personal time, suffering the sudden loss of my older brother shortly after the sale was completed. I would very highly recommend Bob Cerza to anyone interested in shopping for an new or used car, as well as recommending Salerno Duane Ford as an great place to shop for an car! More

It was a long, hard search to find the best deal to fit our needs ... 4 or 5 months. We looked everywhere at everything. After a lot of visits and chats with Bob Cerza we got the deal we wanted. Poor Bo our needs ... 4 or 5 months. We looked everywhere at everything. After a lot of visits and chats with Bob Cerza we got the deal we wanted. Poor Bob ... he suffered through our dumb questions quite patiently for many months to make the best bid. He was by far the most knowledgeable and pleasant of all the sales folks we chatted with at Salerno Duane and elsewhere. More

The dealership was clean and appealing. The ad car we were looking at was immaculate. Bob Cerza greeted us pleasantly, and worked with us throughout to ensure we were happy with the purchase. There was were looking at was immaculate. Bob Cerza greeted us pleasantly, and worked with us throughout to ensure we were happy with the purchase. There was no pressure to buy, just answering questions, running numbers, etc, to make things work. Bob was great to work with and I'd recommend him to anyone. No pressure, very helpful. The ultimate deal was good, and the actual closing process was simple and easy. My daughter adores the car. I would be back next time we want to purchase a Ford product. More

Went in to buy a new expedition. Brionne was very friendly and knowledgeable . Worked out a very fair price on a lease for us. Process was quick and painless. Car was delivered and deal was closed friendly and knowledgeable . Worked out a very fair price on a lease for us. Process was quick and painless. Car was delivered and deal was closed at our convenience. Demo of all equipment was thorough and easy to understand (nav/bluetooth/ etc.) Dealership made followup call within a few days to make sure we were happy with our purchase. Very professional dealership. More

Bob Cerza helped me tremendously; he is a true professional: very knowledgeable, very smart, unfailingly courteous and thoughtful, easy to talk to (important in my universe), and low-key. Not onc professional: very knowledgeable, very smart, unfailingly courteous and thoughtful, easy to talk to (important in my universe), and low-key. Not once did he attempt to pressure me into making a deal. Also, easy to reach by phone or email. A five-star performance at a five-star dealership. Great car, great price--and easy to maintain. Jay Blumenthal More

Returning from vacation my car broke down for its final time. I went directly to Salerno Duane based upon recommendations from friends and family and they were absolutely correct. From entering the show time. I went directly to Salerno Duane based upon recommendations from friends and family and they were absolutely correct. From entering the show room to driving off the lot with my new used vehicle I can only say quick, effecient and friendly. Lionel as very knowledgeable and helful and he made the process so easy. I would highly recommend to the sales person and the dealer to anyone. More

Mr Cerza is a very personable salesperson who helps you make good decisions on style and features of the vehicle. I like the fact that Mr. Cerza knows the cars he is selling. The Dealership was excellent i make good decisions on style and features of the vehicle. I like the fact that Mr. Cerza knows the cars he is selling. The Dealership was excellent in helping complete the deal for the car and a tradein. More

Great service from the time I walked in the door. The process was quick, the communication was excellent and the product exceeded my expectations. I'd recomend a visit before you go anywhere else process was quick, the communication was excellent and the product exceeded my expectations. I'd recomend a visit before you go anywhere else More