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Salerno Duane Ford
Summit, NJ
943 Reviews
Welcome to Salerno Duane Ford of Summit, a proud member of the Salerno Duane Auto Group!
As you can easily see from our testimonials and reviews, we offer superior sales and service for our valued customers. We are committed to serving our friends and customers and thank you upfront for your interest!
This Ford franchise has been serving the Summit Area for over 3 decades and the Salerno Duane Auto Group has a well-earned reputation for Customer Service Satisfaction throughout Northern New Jersey since 1972. We hope you will join our ever growing family of Completely Satisfied Clients!
We believe an educated consumer is truly our best customer and that everyone deserves to have their time and needs respected, which is why everyone who visits our store leaves with a full-disclosure quote in writing breaking down everything separately!
From our Hometown Buying Experience and Top Rated Service Department to the fact that we very well may be the last Ford Dealer to still offer True FREE LIFETIME LOANER VEHICLES for every/any service visit. We invite you to visit our Summit Showroom to see why you should choose Salerno Duane Ford of Summit for your next vehicle as the folks who left these reviews did.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 943 reviews
November 02, 2023
Heather was very helpful and professional. She explained all options to me in regard to my Ford Edge transmission replacement. All call were returned promptly. She explained all options to me in regard to my Ford Edge transmission replacement. All call were returned promptly. More
by sralot73
Verified Customer
November 01, 2023
Great service and professional staff. Framk was great from the very beginning of the process. Framk was great from the very beginning of the process. More
by Gary H.
November 01, 2023
Top notch service department that clearly cared about meeting my needs and making me satisfied! meeting my needs and making me satisfied! More
by megterry
Employees Worked With
October 26, 2023
Carry gave great service and clearly worlds hard/smart. The work was done quickly and efficiently, and they brought my car back to my house for me. Will use them for service moving forward! The work was done quickly and efficiently, and they brought my car back to my house for me. Will use them for service moving forward! More
by mleighclark
Employees Worked With
October 26, 2023
Ordering and purchasing my car was a great experience. Frank was always accessible by email or phone, and when I asked to get some up-front information from Sal ahead of my planned delivery date, to bett Frank was always accessible by email or phone, and when I asked to get some up-front information from Sal ahead of my planned delivery date, to better understand the extended warranty offers, and other "add ons", Sal called me and talked me through the options which made the signing process on delivery day fast and seamless. Both Frank and Sal were excited with me about my new car. Would recommend Salerno Duane Ford. Thank you! More
by dawn.buchanan1
October 24, 2023
Service friendly and efficient! Easy drop off in the morning and pick up at end of day. Easy drop off in the morning and pick up at end of day. More
by cmk140
October 20, 2023
Everyone was very helpful, explained the service, and took the time to check all systems. took the time to check all systems. More
by o.13
Employees Worked With
October 11, 2023
The entire service crew is Friendly & Efficient ! I bought the vehicle elsewhere, but go out of my way to have it serviced at Salerno Duane. I bought the vehicle elsewhere, but go out of my way to have it serviced at Salerno Duane. More
by ken
Employees Worked With
October 10, 2023
Wasn't too thrilled with the finance Dept. the employee that I had met with had zero personality. He did not make me feel comfortable. This is my third vehicle with Salerno Duane. May have the employee that I had met with had zero personality. He did not make me feel comfortable. This is my third vehicle with Salerno Duane. May have to be my last. Steven was wonderful More
by kmazara
Employees Worked With
Cory Taylor, Steven Sosunov
October 07, 2023
I get that it’s a sellers market right now, but when you shake at a certain price you shouldn’t have to worry that they will switch up the numbers on you. First of all we shook at sticker price. Fine. They shake at a certain price you shouldn’t have to worry that they will switch up the numbers on you. First of all we shook at sticker price. Fine. They even told me I had a private discount of $1,500. When it came to financing, they disqualified me for the $1,500 rebate and even asked for a bigger down payment to keep the lower interest rate even though my credit is excellent (above 750). After taking the car home I realized they charged me $3,500 over sticker price. I went back to inquire what had happened, since the deal was I would pay sticker. Sales team sent me to financing team, and financing team sent me back to sales team. Nobody wanted to own up to it. My family and I have been buying from here for the past decade. Will never buy from this dealership again, they surely lost a family of customers for life. More
by spadoo
Employees Worked With
Geovanni Salvador, Sal Zebardast
