Salerno Duane Ford

Bob Cerza Bob was not "pushy" and gave me a chance to make up my mind! I did not buy a new vehicle but decided to lease one. Bob did an excellent job of explain Bob was not "pushy" and gave me a chance to make up my mind! I did not buy a new vehicle but decided to lease one. Bob did an excellent job of explaining the many different functions of the car and assured me that if I had more questions to give him a call! More

AWESOME...AWESOME...AWESOME My husband and I were shopping around and this was the 4th place we had been too. High praises to Bob Montgomery, who is a true professional. We ha My husband and I were shopping around and this was the 4th place we had been too. High praises to Bob Montgomery, who is a true professional. We had no intention of purchasing a vehicle at 6pm on a Wednesday night, but the more time we spent talking to Bob the more inclined we became. His approach is quite relaxed and there was no pressure from him at all. Bob took the time to find a way to make it work for us. We came home with a brand new Ford Explorer the same night. Thank you Bob. Thank you also to the Finance Manager Marcus Rivera, this would not have been possible without you either. Thank you both for your patience and for staying late to wrap up the deal...Michael and Joana.. More

Ford Exlporer My lease for Ford Explorer was about to expire and I was just looking around the lot oh no intentions of making changes that day. To my surprise a tru My lease for Ford Explorer was about to expire and I was just looking around the lot oh no intentions of making changes that day. To my surprise a truck just came in with the color I wanted and fully loaded. Luckily Bob Cerza came to the rescue and I drove off the lot with my New 2016 Ford Explorer. Thanks Bob :) More

Edge lease I was looking to lease another Edge as my lease just ended. We met with Bob Cerza who made it easy for me to find exactly what I was looking for. He i I was looking to lease another Edge as my lease just ended. We met with Bob Cerza who made it easy for me to find exactly what I was looking for. He is very experienced and took the time to review all the features in my new Edge. It was a pleasure working with Bob. More

End of lease Our two year lease on the 2015 Ford Explorer had ended. What to do next? We were very happy with the Explorer as it was a good fit for our needs & we Our two year lease on the 2015 Ford Explorer had ended. What to do next? We were very happy with the Explorer as it was a good fit for our needs & we had no mechanical issues during the two year lease. The service department was easy to work with for oil changes/maintenance. Additionally, we remembered how professional, courteous & helpful Bob Cerza was not only at the time we decided to lease the 2015 Explorer but even after we had completed all the paperwork & the lease agreement was signed. Bob continually checked in with us after we brought the new vehicle home to answer any questions & to offer assistance if needed. I was truly amazed by his caring attitude. We didn't hesitate to reach out to Bob as our lease neared its completion. He walked us through all our end of lease options & once again made leasing a new vehicle, a 2017 Explorer, an enjoyable experience. I highly recommend Bob Cerza & Salerno Duane. More

Purchased a 2013 Ford Edge my experience was very nice while working with Bob Montgomery answered all my questions and helped out as much as he could. The only reason i didn't g my experience was very nice while working with Bob Montgomery answered all my questions and helped out as much as he could. The only reason i didn't give a five all the way around is because i wanted my vehicle certified and i learned after signing all the papers that it wasn't. I only received one key and they wanted me to pay $350 for an additional key. so just please ask these questions before purchasing and signing with the financial people. other than that time and everything went perfect. love my truck thanks Bob Montgomery More

Leased a 2016 Escape. Worked with Bob Montgomery and it was a pleasure, I am not a car dealer fan but Bob made the experience painless and helped changed my mind about my p Worked with Bob Montgomery and it was a pleasure, I am not a car dealer fan but Bob made the experience painless and helped changed my mind about my past dealing with other locations I leased from before. He was up front and made my wife and I feel at ease. More

Rude and poor customer service Will never use this dealer again , poor customer service, lied to me over the phone . will say anything to get work even if they cant handle the work Will never use this dealer again , poor customer service, lied to me over the phone . will say anything to get work even if they cant handle the work load . Service manager is very rude and is the root of the poor customer service . Workers are only as good as the man in charge and this man should not be in charge . Did know who he spoke to for the vehicle write which tells me he has very poor record keeping . Told me he has been dealing with phone calls longer then I was alive ..Im a 40 year old ex dealer employee and know for sure I would have been fired if I ever spoke to a customer like that . long story short would never use or recommend this dealer . The fact that he told me him self ..the service manager that he don"t care about CSI says a lot . More

'17 Ford Escape Yesterday I went to Salerno-Duane to turn in my '13 Ford Edge. Overall, it was a good experience however this dealership seems to be shortstaffed. Joh Yesterday I went to Salerno-Duane to turn in my '13 Ford Edge. Overall, it was a good experience however this dealership seems to be shortstaffed. John Cola from the Chrysler dealership up the street came to assist. He was very assertive as far as helping me along with Garland the finance person, he took me for a test drive and was really trying to get me a good deal to get me to buy a car there. My only problem is he had no time after I was there for roughly 3 hours to go through any of the options or explain free trial Sirius or anything for that matter in the car. I went back this morning to return my key and get the rest of my belongings out of my Edge and asked Garland if there was someone who could show me The options in my car. He went to recommend Bob Cerza and in came 2 more potential buyers and all of a sudden nobody had time for me yet again to show me the car. Bob Cerza suggested I come back later in the day. Not for nothing but I don't live in the same town as the dealership, it's the middle of the afternoon on a Saturday, and I already spent three hours yesterday in the dealership. I feel somewhat cheated because they got the sale they wanted and now nobody has time for me. How often do people walk out of the dealership and have no clue where anything is in the car, any of the options it has to offer.? So I guess I'll either play around or read the manual! Very, very disappointed. More