Salerno Duane Ford

Never buy again at Salerno Bob's initial proposal was not translated to the Credit Manager as we agreed. Be careful. Don't assume Bob has made sure his proposal was correctly Bob's initial proposal was not translated to the Credit Manager as we agreed. Be careful. Don't assume Bob has made sure his proposal was correctly written in the final contract. Additionally, my plates were to be transferred. This did not happen. Bob's excuse was that the "office" got it wrong. Bob simply does not represent your best interest. "Let the buyer beware" Joe More

Great experience From start to finish, the process was quick and painless. Bob was great and efficient, ensuring all of our needs were met. Any promise he made, he From start to finish, the process was quick and painless. Bob was great and efficient, ensuring all of our needs were met. Any promise he made, he followed through on. Will definitely return if we need another vehicle! More

Fantastic Ford Focus Mr. Montgomery was very helpful, knowledgeable, and friendly! He helped my parents and me find the perfect car for me. He gave great customer service Mr. Montgomery was very helpful, knowledgeable, and friendly! He helped my parents and me find the perfect car for me. He gave great customer service and helped make buying a car very easy!! More

Great! This was the first dealership that the sales people was not all over me. My sales man was Bob Cerza, when I needed questions answered he provided me This was the first dealership that the sales people was not all over me. My sales man was Bob Cerza, when I needed questions answered he provided me with all the information I needed, he worked out prices and setting up vehicle with some of the functions it has. Definitely reccomend this place. More

Worry Free - Relaxed and confident I worked with Bob Cerza at the Summit Ford Dealership. Because of his professionalism, and great knowledge of his product he made leasing a car a pos I worked with Bob Cerza at the Summit Ford Dealership. Because of his professionalism, and great knowledge of his product he made leasing a car a positive experience and not a dreaded one. He is honest, trustworthy, kind, direct and to the point. He treats you the same way he would treat his own daughter if she were the one buying a car, I live in Summit as does my entire family and most of us are now or have been employed by the City of summit all of our working lives!! There is no place else I would go to or recommend family and friends to go to purchase or lease a car. Bob has made this experience a relaxing and enjoyable one. He does not strong arm his customers, he is always honest about cost and what is the best car for your money. He goes above and beyond to make sure that his customers are getting the car that they want and the car that is the best for them at the price that fits their budget. he never judges and he is just a pleasant wonderful person to work with. I have been to a lot of dealers, but I find that working with Bob and dealing with Salerno Duane has been a great experience and I will and have always recommended them to everyone I know both in town and in the work force,. Thanks Bob for making something that use to be so nerve wracking become a wonderful, enjoyable experience. I wish all sales representatives could take a few lessons from Bob. He sells from the heart! His expertise is highly appreciated in our town! More

Amazing Customer Service I was shopping around for an family van. After watching the TV adds on the 2017 Chrysler Pacifica, I went to the same dealership where I bought my fi I was shopping around for an family van. After watching the TV adds on the 2017 Chrysler Pacifica, I went to the same dealership where I bought my first car. Here I was greeted by a very friendly guy called John Cola. He showed me the van and answered all my questions. Since I didn't have time to do a test drive, we agreed to meet on the following day. I did the test drive with John and we talked about a really good deal that Salerno Duane was offering. John was very patient and showed me all the different options. Each Chrysler Pacifica in the deal came with a different package. John advise me on what package was best for me and my lifestyle. Long story short, it was getting late and I wanted to close on the deal on that day due to my hectic schedule. John and the Finance Manager, Andreas were very accommodating and stayed after business hours to close the deal with me and I left with my new Chrysler Pacifica. John really went though hoops to make it happen and have me leave with my new car. At that time, most of the staff was left so John had to multi task (i.e. get out the exact van I wanted from the lot, fill up the tank, etc.). I've had many buying experiences and I have never met someone as committed as John. He's really focused on the customer and I wouldn't hesitate to do business with him in the future. More

Excellent new car lease transaction!! From my initial on-line contact with this dealership for a Ford Escape, to my experience at the dealership with Salesman Bob Montgomery, this was one From my initial on-line contact with this dealership for a Ford Escape, to my experience at the dealership with Salesman Bob Montgomery, this was one of the smoothest new car transactions I've had. More

Best Ford Dealer Experience Ever Went online in the morning to inquire about returning my leased Explorer and getting another one. I was given three dealers in the area to contact. Went online in the morning to inquire about returning my leased Explorer and getting another one. I was given three dealers in the area to contact. Salerno Duane was the only one to call the next hour and their internet salesperson set me up to meet a rep at 2 pm that afternoon. I walked in and was greeted by Bob Cerza. All I can say is that Bob was BY FAR the best Ford salesperson I have ever met. I couldn't get over the fact that my buying experience was comfortable, friendly, and most important of all I wasn't pressured in any way. I have leased five explorer's over the years and my only regret is that I wish I would have met Bob years ago. I also met the dealership manager and the credit manager. Both of these gentleman were top notch professionals. Bottom line is that I felt I got a very reasonable deal on the vehicle WITHOUT the usual nonsense associated with buying or leasing a new vehicle. I certainly will tell everyone looking for a vehicle to visit Salerno-Duane ! More

Excellent and trustworthy service My husband and I visited this dealership hoping to purchase a car that day. We were delighted to leave with the car we wanted and with a very pleasant My husband and I visited this dealership hoping to purchase a car that day. We were delighted to leave with the car we wanted and with a very pleasant experience. Bob Cerza, our sales rep was extremely helpful, friendly and trustworthy. He patiently dealt with all our queries, he found the best car for us, and was very nice to deal with. The environment of the dealership was also very relaxing and helpful. It was very important to us to trust our dealer and to feel like all our concerns were dealt with. Bob covered all these bases. My husband and I would definitely recommend Bob Cerza to anyone looking to purchase a car. More

Amazing Customer Service Walked in with the idea of what i wanted and my dealer Bob Montgomery solidified what i wanted. Great attitide, Knowledge, and all around great person Walked in with the idea of what i wanted and my dealer Bob Montgomery solidified what i wanted. Great attitide, Knowledge, and all around great person. More