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Salerno Duane Ford
Summit, NJ
943 Reviews
Welcome to Salerno Duane Ford of Summit, a proud member of the Salerno Duane Auto Group!
As you can easily see from our testimonials and reviews, we offer superior sales and service for our valued customers. We are committed to serving our friends and customers and thank you upfront for your interest!
This Ford franchise has been serving the Summit Area for over 3 decades and the Salerno Duane Auto Group has a well-earned reputation for Customer Service Satisfaction throughout Northern New Jersey since 1972. We hope you will join our ever growing family of Completely Satisfied Clients!
We believe an educated consumer is truly our best customer and that everyone deserves to have their time and needs respected, which is why everyone who visits our store leaves with a full-disclosure quote in writing breaking down everything separately!
From our Hometown Buying Experience and Top Rated Service Department to the fact that we very well may be the last Ford Dealer to still offer True FREE LIFETIME LOANER VEHICLES for every/any service visit. We invite you to visit our Summit Showroom to see why you should choose Salerno Duane Ford of Summit for your next vehicle as the folks who left these reviews did.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 943 reviews
December 07, 2020
My salesman Mr Joe was excellent explaining everything I will recommend him to my friends and also Salerno it is e real good dealer very very happy will recommend him to my friends and also Salerno it is e real good dealer very very happy More
by Maria Acuna
Employees Worked With
Other Employees :
Joe Cola, Phil Diamant, Franklin Reynoso, Cory Taylor, Shante Abney
March 12, 2020
I had a great experience with Salerno Duane Ford as well as Jeep. Joe Cola and Brionne I dealt with we’re professional. Thank you! as Jeep. Joe Cola and Brionne I dealt with we’re professional. Thank you! More
by Esorge26
Employees Worked With
Sal Zebardast, Joe Cola, Brionne Ramsingh, Matthew Devlin
January 19, 2020
I brought a Jeep Liberty 2012 in for heater problems. I was quoted $2000 for the repairs. Terrence the Service Advisor said they need to replace the heater coils, change the thermostat and flush the system was quoted $2000 for the repairs. Terrence the Service Advisor said they need to replace the heater coils, change the thermostat and flush the system. When I asked him if there is a less expensive alternative Terrence suggested to change the thermostat and flush the system for $500. I agreed to do that. Upon picking up the car (and up to today, three weeks later) the car’s heater still does not work. Cold air comes in when I request hot air. I called Terrence back and asked them why they changed the thermostat and flushed the system, charging me $500 when the heating still does not work. He said he had to speak to his boss and did not have an explanation. Whats more he said the technicians could never be sure whats wrong. This is perplexing to say the least because I expect the folks at this dealership to be professionals and to know how to diagnose a problem. The diagnostic itself was $150 so for that kind of money I expect the mechanics to know their stuff. I feel like I was robbed of $500. I recently leased a new Grand Cherokee from this dealership but I will never go back there either to lease or to repair a Jeep vehicle. I am very disappointed with the service provided. More
by B R
Employees Worked With
Terrence
November 23, 2019
Joe and Sal were a pleasure to deal with. They made the car buying process simple, easy, and comfortablE for me! I would highly recommend to anyone looking to lease or buy a new car! car buying process simple, easy, and comfortablE for me! I would highly recommend to anyone looking to lease or buy a new car! More
by Jsl1300
Employees Worked With
Joe Cola
October 20, 2019
GREAT EXPERIENCE JOE COLA AND SALZ WERE VERY PROFESSIONAL, AND HELP US WITH EVERYTHING THAT WE NEED. I HIGHLY RECOMMEND THEM , WERE HELPFUL AND EASY TO DEAL WITH. JOE COLA AND SALZ WERE VERY PROFESSIONAL, AND HELP US WITH EVERYTHING THAT WE NEED. I HIGHLY RECOMMEND THEM , WERE HELPFUL AND EASY TO DEAL WITH. More
by FERNANDA MIRANDA
Employees Worked With
Joe Cola, Sal Z
July 31, 2019
Positive experience leasing Ford Edge Our Sales Consultant, Joe Cola, made our experience getting a new lease on our 2019 Ford Edge a pleasant one. He was not your typical, pushy sales pe Our Sales Consultant, Joe Cola, made our experience getting a new lease on our 2019 Ford Edge a pleasant one. He was not your typical, pushy sales person, checked in the right amount of times without being annoying, and worked with us on getting a price that made us both comfortable. More
by e
Employees Worked With
Joe Cola
July 27, 2019
everyone at Salerno Duane Ford was awesome Mike, Sal, Paul were awesome, they took their time to get me into a new vehicle, finally able to lease again, thank you all so much 500 stars great j Mike, Sal, Paul were awesome, they took their time to get me into a new vehicle, finally able to lease again, thank you all so much 500 stars great job highly recommended More
by tony1968
Employees Worked With
Mike Chirichello , Sal Z
July 15, 2019
Easy, hassle-free buying experience Our Sales Consultant Joe Cola, and The Sales Manager Sal Z. made shopping for our Ford Explorer a hassle free, positive experience. Sal spent days t Our Sales Consultant Joe Cola, and The Sales Manager Sal Z. made shopping for our Ford Explorer a hassle free, positive experience. Sal spent days trying to locate the exact type of Explorer my wife was looking for.....Joe drove all the way up to Boston to pick up our vehicle! More
by Dan P
Employees Worked With
Sal Z. And Joe Cola
July 02, 2019
Bought a New Eco Sport My sales manager was David Stanton. He was wonderful in explaining details of the car and gave me good advice based on my driving needs. Keep David My sales manager was David Stanton. He was wonderful in explaining details of the car and gave me good advice based on my driving needs. Keep David no matter what. More
by saydahz
Employees Worked With
David S. & Sal Z.
June 03, 2019
1st Time here and LOVED the experience!!! My husband and I recently leased a new 2019 Ford Explorer at this dealership and we are sooooo happy we chose to go to Salerno Duane Ford. By far, it My husband and I recently leased a new 2019 Ford Explorer at this dealership and we are sooooo happy we chose to go to Salerno Duane Ford. By far, it was the most smoothest and friendliest dealership we've ever gone to. Mike Chirichello was my salesperson and he and Sal Zebadast, from Finance, were there with us from beginning to end. They were very patient and so caring! Not only were they helpful and gave us all of the options we had, but they were very knowledgeable and honest in helping me get the car/SUV I wanted for our family. We have 2 kids and we needed a bigger SUV. They were very helpful with our requests and got me an AMAZING deal that we couldn't resist! They were AMAZING overall! :) Not only that, they were very fast in doing all the paperwork and calls to insurance to get me set up in my new car! I would recommend this dealership to my family and friends and anyone really who wants a good experience and a good buy or lease for a new car! Thank you Mike and Sal and Salerno Duane Ford for getting me in one of my favorite dreams cars! YOU GUYS ARE THE BEST!!! KEEP IT UP!! :) ELIZABETH DIAZ More
by ediaz0822
Employees Worked With
Mike Chirichello, Sal Zebadast
