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Salerno Duane Ford
Summit, NJ
943 Reviews
Welcome to Salerno Duane Ford of Summit, a proud member of the Salerno Duane Auto Group!
As you can easily see from our testimonials and reviews, we offer superior sales and service for our valued customers. We are committed to serving our friends and customers and thank you upfront for your interest!
This Ford franchise has been serving the Summit Area for over 3 decades and the Salerno Duane Auto Group has a well-earned reputation for Customer Service Satisfaction throughout Northern New Jersey since 1972. We hope you will join our ever growing family of Completely Satisfied Clients!
We believe an educated consumer is truly our best customer and that everyone deserves to have their time and needs respected, which is why everyone who visits our store leaves with a full-disclosure quote in writing breaking down everything separately!
From our Hometown Buying Experience and Top Rated Service Department to the fact that we very well may be the last Ford Dealer to still offer True FREE LIFETIME LOANER VEHICLES for every/any service visit. We invite you to visit our Summit Showroom to see why you should choose Salerno Duane Ford of Summit for your next vehicle as the folks who left these reviews did.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 943 reviews
March 29, 2022
Steve, Jim and Alex were so professional and easy to work with. The entire process was seamless. Would highly recommend buying a car from them. with. The entire process was seamless. Would highly recommend buying a car from them. More
by SHEAFITZP
Verified CustomerEmployees Worked With
Alex, Steven Sosunov, Jimmy Sosunov
March 23, 2022
Excellent customer service. Pleasure dealing with Service Advisor, Heather. She answered all of my questions/concerns. Other members of the service department were polite and Pleasure dealing with Service Advisor, Heather. She answered all of my questions/concerns. Other members of the service department were polite and friendly. More
by jm.connelly
Employees Worked With
Service Advisor, Heather.
March 22, 2022
When actually communicating with the service team the experience was great. However, it is very challenging to get to speak to someone. Multiple calls, messages left, not called back. A great opportunity experience was great. However, it is very challenging to get to speak to someone. Multiple calls, messages left, not called back. A great opportunity to either improve the online service for booking or improve the call system. More
by MARK_FAULKNER
Employees Worked With
I don't know the names of the service department people
March 22, 2022
Customer car service continues to be professional With care and quality. Heather , receptionist is always respectful and friendly. I was serviced in and out in a timely manner My recent car service pr care and quality. Heather , receptionist is always respectful and friendly. I was serviced in and out in a timely manner My recent car service provided me with a safe vacation trip. I always speak highly of This dealership. Ms Cooper More
by karencoopercorp
Employees Worked With
Service department and Heather receptionist
March 22, 2022
Excellent service all the time. Very professionals. Been coming here for the past 11 years and never had a complaint or bad service. Very professionals. Been coming here for the past 11 years and never had a complaint or bad service. More
by kenubillus
Employees Worked With
January 06, 2022
I truthfully cannot say I've ever had a better car buying experience than I just had with Salerno Duane Ford. Inventory was scarce everywhere so I placed a custom order for my 2022 F-150 King Ranch with Stev experience than I just had with Salerno Duane Ford. Inventory was scarce everywhere so I placed a custom order for my 2022 F-150 King Ranch with Steven S who was a complete rock star. I can admittedly be a pest with these things, I was super excited to get my truck and bugged him for updates and Steven made sure to always respond quickly and truthfully, get changes made when needed. But the thing I'm most grateful for is 100% honesty. We went through the order and figures months ago, including a ballpark value on my trade and when it came to delivery everything communicated remained 100% true...actually worked out to be a couple bucks cheaper per month! Ordering was smooth, negotiations were smooth, finance was smooth, delivery was smooth. Long story short, I was dreading buying a new car again after several terrible prior experiences and even more so buying during a market like this, that's clearly a seller's market, but Steven and Salerno Duane earned a customer for life through their honesty. We can't thank you enough and I absolutely love my new truck! More
by ryant601
Employees Worked With
Steven Sosunov
October 05, 2021
This was the easiest car buying experience I have ever had. I highly recommend Joe to anyone that is considering buying a car. Joe made the experience hassle free and had excellent knowledge of the veh had. I highly recommend Joe to anyone that is considering buying a car. Joe made the experience hassle free and had excellent knowledge of the vehicle that I was interested in. More
by AI
Employees Worked With
Joe Cola
September 03, 2021
Great and quick sale of a new Bronco! Was an excellent transaction. Well explained and well executed. Joe Cola and Sal were great to deal with and kept me posted throughout the transaction. Awesome inte transaction. Well explained and well executed. Joe Cola and Sal were great to deal with and kept me posted throughout the transaction. Awesome interaction !! More
by John D
Employees Worked With
Sal Zebardast, Joe Cola
August 27, 2021
Thank you Steven! We had a hard situation but Steven , Jimmy , and the Salerno Duane Ford team made it happen . We couldn’t be more grateful ! Thank you Jimmy , and the Salerno Duane Ford team made it happen . We couldn’t be more grateful ! Thank you More
by Alconazteca
Employees Worked With
Steven Sosunov, Jimmy Sosunov
