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Salerno Duane Ford

Summit, NJ

Overview
Employees
Reviews
Vehicles
4.9
1,030 Reviews
Welcome to Salerno Duane Ford of Summit, a proud member of the Salerno Duane Auto Group! As you can easily see from our testimonials and reviews, we offer superior sales and service for our valued customers. We are committed to serving our friends and customers and thank you upfront for your interest! This Ford franchise has been serving the Summit Area for over 3 decades and the Salerno Duane Auto Group has a well-earned reputation for Customer Service Satisfaction throughout Northern New Jersey since 1972. We hope you will join our ever growing family of Completely Satisfied Clients! We believe an educated consumer is truly our best customer and that everyone deserves to have their time and needs respected, which is why everyone who visits our store leaves with a full-disclosure quote in writing breaking down everything separately! From our Hometown Buying Experience and Top Rated Service Department to the fact that we very well may be the last Ford Dealer to still offer True FREE LIFETIME LOANER VEHICLES for every/any service visit. We invite you to visit our Summit Showroom to see why you should choose Salerno Duane Ford of Summit for your next vehicle as the folks who left these reviews did.
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245 Broad St

Summit, NJ

07901

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Showing 1,030 reviews

March 24, 2026

FRANK is PHENOMENAL had a lot of trust in him meeting my specific needs and am so happy with my Bronco so far More

by JAYZUCKY9
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank Baccaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 31, 2026 -

Salerno Duane Ford responded

Thank you for the awesome 5-star review! We’re so glad to hear Frank made such a strong impression and earned your trust throughout the process. It’s great to know he helped find the right fit for your needs. Enjoy your Bronco—we appreciate your support and hope to see you again down the road!

March 11, 2026

Carrie was so nice and knowledgable. Very easy to get my car serviced at Salerno Duane. More

by raerae703
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carrie Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 15, 2026 -

Salerno Duane Ford responded

Thank you for your kind words! We’re glad Carrie made your experience pleasant and easy, and that her knowledge helped make servicing your car seamless. We appreciate you choosing us and look forward to assisting you again!

March 09, 2026

Your charge of $110. 00 to "Diagnose Battery Concern" is outrageous. I am not questioning the price of any other work, but this is a rip-off plain and simple. I will More

by stevenlkaplan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2026 -

Salerno Duane Ford responded

Thank you for bringing this to our attention. We understand how that charge could be frustrating, and we appreciate the opportunity to clarify. The fee was not for diagnosing the battery, but for the labor involved in replacing it and resetting the vehicle’s battery monitoring system. On your 2019 Escape, accessing the battery requires additional steps, including removing components to reach it safely, which adds to the labor time. That said, we did reduce the charge compared to our standard rate in consideration of the extra work involved. We never want anyone to feel uncomfortable or unclear about their service, and your feedback is important to us. If you’d like to discuss this further, we’d be more than happy to connect and review everything with you in detail.

March 07, 2026

Service associates are very good and explain all facets of suggested service performed and suggested future service More

by HDEVENNY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carrie Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 15, 2026 -

Salerno Duane Ford responded

Thank you for your feedback! We’re glad our service associates were able to clearly explain both the work performed and any recommended future maintenance. Ensuring our customers understand their vehicles is always a top priority, and we appreciate you taking the time to share your experience!

March 06, 2026

Amazing customer service. Carrie was friendly and helpful. Easy overnight drop off and was ready well before I requested it to be completed. Will absolutely be back for my nex More

by DANIELLAVERHOEST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carrie Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 15, 2026 -

Salerno Duane Ford responded

Thank you for sharing your experience! We’re thrilled to hear Carrie provided friendly and helpful service, and that the overnight drop-off was convenient for you. It’s great that your vehicle was ready ahead of schedule—we love making things easy for our customers. We look forward to helping you again for your next service!

March 04, 2026

Went smooth as usual. ...in out on time! No problem. Heather and all the team always try to help! More

by howardize1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2026 -

Salerno Duane Ford responded

We appreciate you coming back and sharing your experience! It’s great to hear everything went quickly and smoothly, just as it should. Heather and the team will be happy to know their efforts made a difference. We’re always here whenever you need us!

March 04, 2026

We were very happy with the knowledge and responsiveness of the dealership. The leaped us throughout the process and would recommend the dealership to others. More

by washu2
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tom Wall
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Mar 15, 2026 -

Salerno Duane Ford responded

Thank you for your feedback! We’re glad our team could guide you smoothly through the process and provide knowledgeable, responsive support. It’s wonderful to hear you’d recommend us to others—we truly appreciate your trust and look forward to helping you again in the future!

March 04, 2026

Very good customer service department. Professional all the way! Differently coming back! Answered all of my questions. More

by anthony15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Hanlein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carrie Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Caliguari
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 15, 2026 -

Salerno Duane Ford responded

Thank you for sharing your experience! We're glad our customer service team was professional and able to answer all your questions. It's great to hear you'll be returning—your support means a lot to us, and we look forward to assisting you again!

March 04, 2026

I have own many vehicles over the past 30 years. But I never had a service completed within a hour or less. I'm totally happy with with you guys. This is my second vehicle with you and now you will More

by spdesignpm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carrie Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 15, 2026 -

Salerno Duane Ford responded

Thank you for your incredible feedback! We’re thrilled to hear that our team was able to complete your service so quickly and efficiently. It means a lot that you’ve trusted us with a second vehicle—and even more that we’ll now be your go-to for all future vehicles. We truly appreciate your loyalty and look forward to keeping you happy for many years to come!

March 03, 2026

Very informative, very professional, Geo was able to answer all of my questions and made the deal easy. More

by lscharfstein
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Geovanni Salvador
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 15, 2026 -

Salerno Duane Ford responded

Thank you for your kind words! We’re glad Geo could provide clear answers and make the process smooth for you. It’s great to hear you felt well-informed and supported throughout your experience. We appreciate your feedback and look forward to helping you again in the future!

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