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Salerno Duane Ford
Summit, NJ
943 Reviews
Welcome to Salerno Duane Ford of Summit, a proud member of the Salerno Duane Auto Group!
As you can easily see from our testimonials and reviews, we offer superior sales and service for our valued customers. We are committed to serving our friends and customers and thank you upfront for your interest!
This Ford franchise has been serving the Summit Area for over 3 decades and the Salerno Duane Auto Group has a well-earned reputation for Customer Service Satisfaction throughout Northern New Jersey since 1972. We hope you will join our ever growing family of Completely Satisfied Clients!
We believe an educated consumer is truly our best customer and that everyone deserves to have their time and needs respected, which is why everyone who visits our store leaves with a full-disclosure quote in writing breaking down everything separately!
From our Hometown Buying Experience and Top Rated Service Department to the fact that we very well may be the last Ford Dealer to still offer True FREE LIFETIME LOANER VEHICLES for every/any service visit. We invite you to visit our Summit Showroom to see why you should choose Salerno Duane Ford of Summit for your next vehicle as the folks who left these reviews did.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 943 reviews
July 20, 2022
I have purchased multiple vehicles from this deal and historically had very good experiences with each, but my last several service visits have been very unsatisfactory. The current environment makes it historically had very good experiences with each, but my last several service visits have been very unsatisfactory. The current environment makes it very difficult for any dealer to find certain parts, so the expectations are reasonable here. My poor rating is the result of repeatedly bad service visits and numerous "we'll call you by end of day to update you" with never one outbound call received. Other dealers text you. Easy on both sides, but not here. I am taking my vehicles and future purchases to other dealers going forward. More
by Rdesmarais71
Verified CustomerEmployees Worked With
Steven Sosunov
July 17, 2022
This is the third car I buy from Franklin and he was able to find me the car I wanted and the price was right in my ballpark! Amazing service! to find me the car I wanted and the price was right in my ballpark! Amazing service! More
by Jenntorres531
Employees Worked With
Franklin Reynoso
July 17, 2022
Working with Franklin was nothing short of amazing. He was professional, held up to everything he promised and definitely exceeded my expectations. I would refer him to anyone trying to find a car in t He was professional, held up to everything he promised and definitely exceeded my expectations. I would refer him to anyone trying to find a car in this crazy economy! Thank you, Franklin!! More
by FifickLM
July 16, 2022
Another Great experience purchasing my second explorer from Salerno. Excellent customer service, prompt answers, easy, smooth buying experience. The team gave me an awesome deal once again. Thank you gu from Salerno. Excellent customer service, prompt answers, easy, smooth buying experience. The team gave me an awesome deal once again. Thank you guys! More
by Amanda Simmons
Employees Worked With
Other Employees :
Sal Zebardast, Franklin Reynoso, Steven Sosunov, Jimmy Sosunov
July 15, 2022
Tried to mark up a bronco I waited two years for, absolutely disgraceful and disrespectful absolutely disgraceful and disrespectful More
by josh.a.miller
Employees Worked With
Other Employees :
Sal Zebardast, Franklin Reynoso, Jimmy Sosunov
July 01, 2022
Steven was absolutely wonderful and helpful. He kept us up-to-date on the progress of our car order. Will be purchasing from Steven again. He kept us up-to-date on the progress of our car order. Will be purchasing from Steven again. More
by Jitsustudent
June 29, 2022
Advertised a Mach-E GT on a car leasing website and then refused to honor the advertised price, instead asking for $10K additional dealer markup on the vehicle. This is despite the fact that they positione refused to honor the advertised price, instead asking for $10K additional dealer markup on the vehicle. This is despite the fact that they positioned the vehicle on the sites "blowout sale" page at a $200 discount below MSRP. Beware of the bait and switch, cannot recommend this dealership, even it if was an "honest" mistake. More
by z0lt3c
Employees Worked With
Not Disclosed
June 23, 2022
Deceptive sales practice as it related to my trade in. I would consider it fraud and can’t believe these slimy tactics are used by what I had always considered a reputable dealership. I will never buy ano I would consider it fraud and can’t believe these slimy tactics are used by what I had always considered a reputable dealership. I will never buy another vehicle there again. More
by mangelo3
June 22, 2022
Frank was a great person and salesperson. He helped me out with picking out the car I wanted. The truck I wanted wasn't in the dealer, so we had to order it. My car came in 2 months but Fr He helped me out with picking out the car I wanted. The truck I wanted wasn't in the dealer, so we had to order it. My car came in 2 months but Frank was always communicating with me when the car was coming or if I had to wait longer. He always friendly and respectful with my husband and I. Thank you! More
by ediaz0822
