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Salerno Duane Ford
Summit, NJ
943 Reviews
Welcome to Salerno Duane Ford of Summit, a proud member of the Salerno Duane Auto Group!
As you can easily see from our testimonials and reviews, we offer superior sales and service for our valued customers. We are committed to serving our friends and customers and thank you upfront for your interest!
This Ford franchise has been serving the Summit Area for over 3 decades and the Salerno Duane Auto Group has a well-earned reputation for Customer Service Satisfaction throughout Northern New Jersey since 1972. We hope you will join our ever growing family of Completely Satisfied Clients!
We believe an educated consumer is truly our best customer and that everyone deserves to have their time and needs respected, which is why everyone who visits our store leaves with a full-disclosure quote in writing breaking down everything separately!
From our Hometown Buying Experience and Top Rated Service Department to the fact that we very well may be the last Ford Dealer to still offer True FREE LIFETIME LOANER VEHICLES for every/any service visit. We invite you to visit our Summit Showroom to see why you should choose Salerno Duane Ford of Summit for your next vehicle as the folks who left these reviews did.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 943 reviews
September 08, 2022
False advertising, they post one price online then quote a higher price in person or via email. a higher price in person or via email. More
by JPBaldino
Employees Worked With
Verified CustomerAugust 22, 2022
The staff are so professional and knowledgeable. We have 3 vehicles from Salerno Duane and will keep going back!!! We have 3 vehicles from Salerno Duane and will keep going back!!! More
by rick.mcneil4
Employees Worked With
Other Employees :
Sal Zebardast, Franklin Reynoso, Cory Taylor, Steven Sosunov, Jimmy Sosunov
August 12, 2022
Took two days for an oil change with no calls from you. You need to inform people when a service will take longer than one day. We did call a few weeks ahead for the appointment and didn’t really expect th You need to inform people when a service will take longer than one day. We did call a few weeks ahead for the appointment and didn’t really expect the delay on the day of service. More
by J151BAR
Employees Worked With
Service people
August 08, 2022
Steven was the best! He helped make the process fast and easy. Very proactive and took care of my every need while making the deal on the other side of the country! He helped make the process fast and easy. Very proactive and took care of my every need while making the deal on the other side of the country! More
by mitchelljrowen
Employees Worked With
Steven Sosunov
July 28, 2022
This is more about annoyance than anything serious, but. ..I bought a used car from Salerno in June and paid a $900+ "dealer prep" fee. The least they were supposed to do between the time I purchased the car ..I bought a used car from Salerno in June and paid a $900+ "dealer prep" fee. The least they were supposed to do between the time I purchased the car and the time I picked it up was to get the cigarette smoke smell from the previous owner out of the car, look for a second key fob and change the oil. Not worth $900, but it would have been nice. Anyway, the day I picked up the car it still smelled like cigarette smoke, there was an "Oh, we are still looking for the key fob" answer and, a couple of days later, they called to tell me that the oil change had never been done either. Since I live an hour from the dealership, I told them that I would get the oil change done at a local shop and send them the receipt and, to their credit, they reimbursed in a timely manner. But... At the oil change, I was told that there was a leak in the wiper fluid reservoir. Again to their credit, they set up an appointment to fix the issue at their expense. All good, right? Eh... Again, I live an hour from the dealership, so I took the car there at the scheduled time and sat in the waiting room for an hour and 40 minutes only to be told that there diagnostics indicated that a new wiper fluid reservoir is required (duh). Here's the next kicker...they do not have the part in stock, it won't be in for three days and they are scheduling two weeks out per appointment , so it looks like another three weeks and another hour long trek plus waiting time to finally resolve an issue that should have been included in my $900 dealer prep fee five weeks ago. I do love the car, though and the front-facing staff are very nice, More
by AlmostFleeced
Employees Worked With
Steven Sosunov
July 27, 2022
They are very helpful and nice and makes you feel comfortable about buying a car comfortable about buying a car More
by WOODSKEVINJ619
July 23, 2022
As a woman I was very nervous to walk into a dealership full of men and purchase a Vechile alone & the guys at Salerno ford made me feel very comfortable and confident in my purchase of my 2022 bronco spor full of men and purchase a Vechile alone & the guys at Salerno ford made me feel very comfortable and confident in my purchase of my 2022 bronco sport. Franklin, jimmy and the rest of the guys were really great. Thank you Salerno Ford More
by Jaguilar1115
Employees Worked With
Other Employees :
Geo Salvador, Sal Zebardast, Franklin Reynoso, Steven Sosunov, Jimmy Sosunov
July 21, 2022
It took 3 hours to diagnose an emissions problem with my car and was not fixed because they need to order a part. So now I have to go back is an inconvenience. They did an oil change and patched 2 tires th car and was not fixed because they need to order a part. So now I have to go back is an inconvenience. They did an oil change and patched 2 tires that had nails. And it still took 3 hours plus my appt was at 8 am and they didn’t bring the car into the garage until after 8:30 I bought a 2020 fusion a few months ago and it already has issue with the emissions system not good More
by robbielynn11
Employees Worked With
I don’t know
