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Salerno Duane Ford

Summit, NJ

4.7
943 Reviews
Welcome to Salerno Duane Ford of Summit, a proud member of the Salerno Duane Auto Group! As you can easily see from our testimonials and reviews, we offer superior sales and service for our valued customers. We are committed to serving our friends and customers and thank you upfront for your interest! This Ford franchise has been serving the Summit Area for over 3 decades and the Salerno Duane Auto Group has a well-earned reputation for Customer Service Satisfaction throughout Northern New Jersey since 1972. We hope you will join our ever growing family of Completely Satisfied Clients! We believe an educated consumer is truly our best customer and that everyone deserves to have their time and needs respected, which is why everyone who visits our store leaves with a full-disclosure quote in writing breaking down everything separately! From our Hometown Buying Experience and Top Rated Service Department to the fact that we very well may be the last Ford Dealer to still offer True FREE LIFETIME LOANER VEHICLES for every/any service visit. We invite you to visit our Summit Showroom to see why you should choose Salerno Duane Ford of Summit for your next vehicle as the folks who left these reviews did.
Contact Dealership

245 Broad St

Summit, NJ

07901

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Showing 943 reviews

May 15, 2023

The people that I have dealt with at the Ford Service department are always professional and courteous. They are always helpful and answer all of my questions. More

by N H
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Hanlein
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2023 -

Salerno Duane Ford responded

Thank you so much for your 5 star review! We appreciate all of your wonderful feedback!

May 10, 2023

Very easy process to get service for my vehicle. The online scheduling calendar was easy and flawless; I showed up at the agreed-upon time and they took my car immediately. Did the service while I w More

by SteveW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Hanlein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carrie Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Caliguari
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2023 -

Salerno Duane Ford responded

So happy to hear that we were able to make your service experience such a good one! Appreciate all of that great feedback! Thank you for taking the time to review us. :)

May 02, 2023

The staff at Salerno Duane are very professional and attentive to their customers. I have never had any complaints and the service has been quick. The staff have always made sure I understood everythi More

by Rivera Family
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Hanlein
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 23, 2023

Salerno is always ready to help and they are very professional and courteous i have been going there for years keep up the good work More

by STEVEWYRWA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Baccaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Hanlein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carrie Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven Sosunov
March 23, 2023

Great service, very polite and always willing to help. Schedule maintenance is easy to set up. More

by Jams Perez
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Hanlein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carrie Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven Sosunov
March 21, 2023

Great experience with Salerno Duane. They got me into a new vehicle very quickly without the need to spend extra time haggling with prices. More

by JUSTINMCKOWN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Phil Diamant, Steven Sosunov, Jimmy Sosunov
March 15, 2023

Salerno Duane is a very professional operation. Everyone is pleasant and concerned with customer satisfaction. In this day and age, you don't see that as a priority so much anymore. I will defin More

by DKOWALSKY2614
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank Baccaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sal Zebardast, Phil Diamant
Mar 20, 2023 -

Salerno Duane Ford responded

Thank you for your kind words and your review! Customer service is very important to us, and its truly a pleasure working with customers like yourself. Have a great day!

February 28, 2023

I don't do this but you won't leave me alone untill i right something so theres your 15 words More

by PAW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Hanlein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carrie Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 27, 2023

Recall service was not done at 5pm although I drop off the car at 8:45am More

by NICOLASMEILHAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
Feb 27, 2023 -

Salerno Duane Ford responded

Very sorry to see you were not happy with your experience. We value our customers and their trust in us is very important to me. Please feel free to reach out to me to discuss further if needed. I would be happy to discuss the situation and any services to your vehicle. Thank you so much for your business and your time. Rich Hoffman, Service Director, Service Director, Ext: 3112

February 24, 2023

We appreciated you sticking to your word. issue, 1 key FOB not working only thing. More

by powers1094
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Boris Aguirre- did very well, Sal Zebardast
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