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Salerno Duane Ford
Summit, NJ
943 Reviews
Welcome to Salerno Duane Ford of Summit, a proud member of the Salerno Duane Auto Group!
As you can easily see from our testimonials and reviews, we offer superior sales and service for our valued customers. We are committed to serving our friends and customers and thank you upfront for your interest!
This Ford franchise has been serving the Summit Area for over 3 decades and the Salerno Duane Auto Group has a well-earned reputation for Customer Service Satisfaction throughout Northern New Jersey since 1972. We hope you will join our ever growing family of Completely Satisfied Clients!
We believe an educated consumer is truly our best customer and that everyone deserves to have their time and needs respected, which is why everyone who visits our store leaves with a full-disclosure quote in writing breaking down everything separately!
From our Hometown Buying Experience and Top Rated Service Department to the fact that we very well may be the last Ford Dealer to still offer True FREE LIFETIME LOANER VEHICLES for every/any service visit. We invite you to visit our Summit Showroom to see why you should choose Salerno Duane Ford of Summit for your next vehicle as the folks who left these reviews did.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 943 reviews
October 06, 2023
Hello, I purchased a 2016 Ford Transit 350 XLT from your dealership in Summit, NJ on August 12th, 2023. My salesman Steven misled me about the following things: he told me the van is fully Ford Certifie dealership in Summit, NJ on August 12th, 2023. My salesman Steven misled me about the following things: he told me the van is fully Ford Certified, he said the you guys would remove the wheelchair lift that was installed by the previous owner, he said they'd fix the alignment, when realizing that the key nor the inner controls could unlock the side door he said, "well its a used car." A $37,000 used car. I asked for touch up paint for the chips and dings, didn't receive it. To all of these requests originally he said "no problem". Another problem with that side door is its difficulty in opening. I bought this van as a replacement for the exact same van. I know how it should open and close, my kids can no longer open the side door on their own and that's who sits in the rear and needs to open that door. When trying to set up repairs at my local Ford dealer (I live an hour hour from Summit, NJ) I called the finance guy Cory, he ignored me 3 times. He was unavailable, No call backs. I told him I had things falling off the van on the way home (trim, blind spot mirror, gas door) no response. This is the reason I was calling him, to find out about all this extra bumper to bumper warranty stuff I bought, 30 day warranty. I purchased a lot of extra coverage after he informed me that Steven wasn't supposed to tell me that the van was fully Ford certified. Worst experience in my 38 years of purchasing cars. Joe Ujj More
by bnumnum1
Verified CustomerEmployees Worked With
Cory Taylor, Steven Sosunov
October 05, 2023
I had nothing but great experience here. Heather is a sweetheart, friendly and very attentive. Thank you. Mort Heather is a sweetheart, friendly and very attentive. Thank you. Mort More
by mroghanchi
Employees Worked With
October 03, 2023
Heather is always great, good part of reason I go to Salerno Ford. Also liking the FordPass I recently joined. Salerno Ford. Also liking the FordPass I recently joined. More
by jpinaire
Employees Worked With
October 03, 2023
Always great service when I bring our vehicles there. Friendly, fast, and thorough Would definitely recommend to others Friendly, fast, and thorough Would definitely recommend to others More
by KATE.LINDO
September 29, 2023
Informative and quick service. The team did a great job in taking care of me and my vehicle The team did a great job in taking care of me and my vehicle More
by WVILLANE
September 28, 2023
Fantastic guys worked very very helpful and very knowledgeable about the car and explaining everything well knowledgeable about the car and explaining everything well More
by vanderlindendonna
September 25, 2023
Told me I probably didn’t have the issue my lights were indicating. Gave me my options and chose to be safe and have it checked out. In the end, they about 50% off the diagnostic bill for me. That’s wh indicating. Gave me my options and chose to be safe and have it checked out. In the end, they about 50% off the diagnostic bill for me. That’s what I call credibility. More
by IRONSJO
Employees Worked With
September 23, 2023
Pleased with professionalism and politeness. Previous dealership left me feeling they were not honest and gave me the "bums rush". Previous dealership left me feeling they were not honest and gave me the "bums rush". More
by cozzolina
Employees Worked With
September 08, 2023
Such a great and personable experience with all involved. Made me feel very comfortable with my decision, helped me with trade in, and have followed up after I left with the new car Made me feel very comfortable with my decision, helped me with trade in, and have followed up after I left with the new car More
by frank.sabatino
September 07, 2023
The service advisors were very nice and friendly. The service maintenance was quick and easy . The service maintenance was quick and easy . More
by Customer
Employees Worked With
