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Salerno Duane Ford
Summit, NJ
948 Reviews
Welcome to Salerno Duane Ford of Summit, a proud member of the Salerno Duane Auto Group!
As you can easily see from our testimonials and reviews, we offer superior sales and service for our valued customers. We are committed to serving our friends and customers and thank you upfront for your interest!
This Ford franchise has been serving the Summit Area for over 3 decades and the Salerno Duane Auto Group has a well-earned reputation for Customer Service Satisfaction throughout Northern New Jersey since 1972. We hope you will join our ever growing family of Completely Satisfied Clients!
We believe an educated consumer is truly our best customer and that everyone deserves to have their time and needs respected, which is why everyone who visits our store leaves with a full-disclosure quote in writing breaking down everything separately!
From our Hometown Buying Experience and Top Rated Service Department to the fact that we very well may be the last Ford Dealer to still offer True FREE LIFETIME LOANER VEHICLES for every/any service visit. We invite you to visit our Summit Showroom to see why you should choose Salerno Duane Ford of Summit for your next vehicle as the folks who left these reviews did.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 948 reviews
February 13, 2025
Excellent customer service, Frank and Tomas made the process super easy and overall made the experience very enjoyable. process super easy and overall made the experience very enjoyable. More
by ANDREA82P
Verified Customer
February 08, 2025
Wonderful customer service and friendly staff. Would definitely recommend friends and family who are looking to purchase a car. Would definitely recommend friends and family who are looking to purchase a car. More
by sailing5
February 05, 2025
Geo did a great job of listening to what I wanted and went the extra mile to make it happen. He answered all my questions, walked me through the vehicle and made sure I understood what he was describing went the extra mile to make it happen. He answered all my questions, walked me through the vehicle and made sure I understood what he was describing and demonstrating. He then took care of a significant concern that I noticed minutes after the deal was signed. No hassle, friendly group in the dealership who all worked together to make very positive experience. More
by talianj
January 31, 2025
The best service team and experience in the business! !! Always a pleasure dealing with Heather and team. !! Always a pleasure dealing with Heather and team. More
by lou.kruk
January 29, 2025
I had an outstanding experience with Frank & Tommy I recently purchased a Ford Bronco and had an absolutely fantastic experience thanks to Frank and Tommy. From start to finish, they went above and beyo recently purchased a Ford Bronco and had an absolutely fantastic experience thanks to Frank and Tommy. From start to finish, they went above and beyond to make sure everything was seamless. I asked tough questions, negotiated hard, and probably drove them crazy, but they handled it all with patience, professionalism, and expertise. They were honest, transparent, and incredibly knowledgeable about the vehicle, financing, and every detail I threw at them. They truly cared about getting me the best deal possible while making sure I was 100% comfortable with my purchase. No pressure, just straight-up great customer service. If you're looking for a top-notch experience at a Ford dealership, these are the guys to see. Highly recommend Frank, Tommy, and the entire team—they made what could have been a stressful process smooth, efficient, and even enjoyable. Thanks again, guys! More
by MM9
January 18, 2025
Heather and Samantha were fantastic in their manner and their service and also were very knowledgeable! Great job! Thank you ! their service and also were very knowledgeable! Great job! Thank you ! More
by SGBIRCH
December 30, 2024
The service was efficient and quick and the service advisors were friendly and knowledgeable. Very easy and pleasant experience. advisors were friendly and knowledgeable. Very easy and pleasant experience. More
by jgsummit
Employees Worked With
December 06, 2024
The team was extremely nice - They even went as far as filing a manufacturers rebate for all the new tires they installed for me. Highly recommended. filing a manufacturers rebate for all the new tires they installed for me. Highly recommended. More
by ken.hopkins
Employees Worked With
November 25, 2024
Heather and Carrie in the service dept are great! They are responsive, attentive, and goes to bat for the customer time and again. They are responsive, attentive, and goes to bat for the customer time and again. More
by Mikea
November 18, 2024
Setting up the appointment is quick. The staff is friendly including the service techs. Always a pleasant experience. The staff is friendly including the service techs. Always a pleasant experience. More
by SANDPIPER925
Employees Worked With
