Salerno Duane Chrysler Jeep - Service Center

Why I have purchased two cars from this dealer and was very happy with the experience, however my services experiences are horrendous. I have been back multiple times trying to get simple things fixed. very happy with the experience, however my services experiences are horrendous. I have been back multiple times trying to get simple things fixed. Since they were close and gave free loaners I put up with it. Then I brought in my car with a blown engine. They failed to pull the codes, were unprepared for an insurance inspection, and fixed an electrical issue before finding out the mechanical problem. So they fixed wiring and then had to replace the engine. They also tried to get me to fix the water pump, before we replaced the engine. Then they failed to honor the quote! I just had my wife's car serviced by another dealer and found out that they replaced one rear rotor and resurfaced the other one. Speaking to two other mechanics they told me this is potentially dangerous. Great place to buy a car, but find another place to service it. More

customer service outstanding, quality of work outstanding, everybody is always friendly and trying to help, in addition to maintenance we have sometimes had to go in for auto body work and I must outstanding, everybody is always friendly and trying to help, in addition to maintenance we have sometimes had to go in for auto body work and I must say I rate your auto body repair people better than anybody I've ever used. Pricing is reasonable. More

I have NEVER been so disgusted with a business until I had to deal with George, Steve, and the technicians at Salerno Duane in Summit NJ. We brought in our car in January because it died and it took them had to deal with George, Steve, and the technicians at Salerno Duane in Summit NJ. We brought in our car in January because it died and it took them 7 weeks until they looked at it. I called numerous times and they said they couldn't figure it out. This is a Chryslar dealership and I have a PT cruiser. After it was "fixed" with a new power control module and just about everything else new, the car had a new issue and it wouldn't start smoothly. We brought it back twice and they claimed they couldn't duplicate the problem. They said it was the sway bar and all this other crap. So they did it free of charge since they didn't fix the original problem and and we were suppose to get back 78 dollars because of the difference of the two jobs. This was in April and it's now almost JULY! I have called George and he said I would have it by early June. The car was STILL not turning smoothly!!! I brought it to another auto repairs place in Summit and he noticed that the spark plugs needed to be replaced and the engine wasn't bolted down because the technician at Salerno Duane took short cuts! UNBELIEVEABLE! I will make sure to tell everyone to never go to this dealership. They are lazy, don't care about customer's concerns and just want to get paid and go home. This is the worst customer service I have ever recieved!! More