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Salerno Duane Chrysler Jeep - Service Center
Summit, NJ
439 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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Workmanship
Service Time
Service Communication
439 Reviews of Salerno Duane Chrysler Jeep - Service Center
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December 14, 2023
They are always straightforward, communicate well and get the work done on time. Everyone is friendly and helpful. the work done on time. Everyone is friendly and helpful. More
by Matt L
Verified CustomerEmployees Worked With
December 13, 2023
Service Dept impossible to reach. Does not return calls. Appointments weeks out. Staff unhelpful in resolving. Does not return calls. Appointments weeks out. Staff unhelpful in resolving. More
by Thebuthes
Employees Worked With
December 11, 2023
I'm not sure I actually needed service. There were only 1000 miles on the car There were only 1000 miles on the car More
by bmulvee
Employees Worked With
December 08, 2023
Service was great never mind i won’t continue happy holidays bye bye bye bye holidays bye bye bye bye More
by elizabethu
Employees Worked With
December 04, 2023
Great and quick service. The valet driver and Bill from the front were very professional and nice. The valet driver and Bill from the front were very professional and nice. More
by tracychiu2
Employees Worked With
December 02, 2023
Great, and fast service. Will definitely bring my car back for future service. My car passed NJ State inspection. Will definitely bring my car back for future service. My car passed NJ State inspection. More
by mhill40.mh
Employees Worked With
December 02, 2023
Bill is amazing and loves to go by the books. At the end of the day, they do what is best for the customer and what is right. Thank you Solerno Duane! At the end of the day, they do what is best for the customer and what is right. Thank you Solerno Duane! More
by mbardales80
December 01, 2023
The communication by the personnel was very poor. I would not recommend you take your vehicle to this service department. I had to continuously call them for information. They had my vehicle for a to I would not recommend you take your vehicle to this service department. I had to continuously call them for information. They had my vehicle for a total of 17 days and did not provide a loaner vehicle. Even if they do have a low inventory of loaner cars I felt as though there was no effort to accommodate a customer such as myself since they were going to have my vehicle for that length of time. There was no concern on their part at all. All I was looking for was a phone call from they stating what the status of my vehicle was at a minimum of maybe every other day. At least I would have felt that someone was aware and advocating for me to get my car. When you get no call for days at a time and then when you call they act as if they don’t know who you are it is very disheartening. More
by monychuck
November 30, 2023
Bill was amazing very helpful and was always proactive in giving me updates on the status of my car. He went above and beyond to help expedite the process and get the part I needed to get me back on the roa giving me updates on the status of my car. He went above and beyond to help expedite the process and get the part I needed to get me back on the road. A+ service all around! More
by c_iglesia
Employees Worked With
November 30, 2023
Bill T was very helpful, knowledgeable, and professional. Based on several unreturned voicemails, and the amount of people Bill had to accommodate, the department appears to be understaffed. Based on several unreturned voicemails, and the amount of people Bill had to accommodate, the department appears to be understaffed. More
by scottp3
Employees Worked With
