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Saint J Subaru
St Johnsbury, VT
866 Reviews
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866 Reviews of Saint J Subaru
January 08, 2019
Treated with respect! We went in with a car in mind to purchase. Told them what we wanted and what we were hoping for, for the trade in... great to work with. This is our 6 We went in with a car in mind to purchase. Told them what we wanted and what we were hoping for, for the trade in... great to work with. This is our 6th Subaru, and since we were treated So good by the sales manager and salesman, we will be back to buy our 7th sometime this year. Thank you Chris and Chayse. More
by RICELINDA62
Verified CustomerEmployees Worked With
Chayse, Chris Matte
January 07, 2019
Disappointing Customer Service We went to St. J Subaru searching for a used car. Our salesman, though new to Subaru, was polite and helpful for most of the day. We agreed on a price We went to St. J Subaru searching for a used car. Our salesman, though new to Subaru, was polite and helpful for most of the day. We agreed on a price, and he brought us the final paperwork, pointed at the final number. Then he went back to his office, and returned, saying he'd made a mistake, and the actual price was $1000 more than what he'd quoted. We wanted to pay cash, and had been very upfront about that all day. He'd quoted us the financing price. We asked to see his manager, Mike. The salesman was apologetic, but the manager was not willing to do anything to make amends for the mistake. Mike claimed that the paperwork was clear, and implied that we were at fault for misinterpreting the price. Obviously, it was not clear, because his salesman also "missed it." The mistake was on their part. Mike did not offer to meet us halfway, or throw in a free oil change or even a Subaru sticker. They didn't own their mistake, and showed no interest in keeping us as customers. We will not be recommending this dealership to anyone. Their customer service was terrible when it mattered most, and we felt unwanted and disrespected as customers. Not to mention they lost a sale based solely on Mike the sales manager's behavior. More
by julesbee
Employees Worked With
Michael Huntington
January 06, 2019
Purchase of xtrek My purchase of a crosstrek yesterday was great- Adam my sales person worked hard to make sure I found the right vehicle and received a fair trade on m My purchase of a crosstrek yesterday was great- Adam my sales person worked hard to make sure I found the right vehicle and received a fair trade on my Outback. More
by JENNIFERHULSE851
Employees Worked With
Adam, sales
January 06, 2019
They helped me. St. J Subaru helped me out big time. My trade in was eating oil like it was candy and it was only a 2017! They got me into a new 2019 Subaru for the s St. J Subaru helped me out big time. My trade in was eating oil like it was candy and it was only a 2017! They got me into a new 2019 Subaru for the same monthly payment and same loan terms as my previous loan. My salesperson, Kalmen, and my Finance manager, Kevin, both worked very hard for me to get me into a better situation. I thank them, and St. J Subaru as a whole, a lot. Please give St. J Subaru a chance on buying your next vehicle, you won't be disappointed. More
by COLTON.LEBOEUF
Employees Worked With
Kevin Fontecha, Kalmen Rosenfield
January 04, 2019
Giving the car buying experience a great name Stayed open hours after closing without ever rushing. Professional and knowledgeable, down to earth and fun team. Smooth transaction - all work well t Stayed open hours after closing without ever rushing. Professional and knowledgeable, down to earth and fun team. Smooth transaction - all work well together and go the extra mile. Timely and appreciated follow up after purchase. Comfortable, clean, environment. It might be years before I buy a new car, but when I do, I'm going back to Saint J Subaru. Thank you, all. More
by Kristie
Employees Worked With
Chayse Jarvis, Michael Huntington, Matt Cappetta
January 04, 2019
Rip-off Service Department They tried to rip me off for an un-needed ball joint replacement, since I had pro-actively replaced all the brake components for my annual inspection They tried to rip me off for an un-needed ball joint replacement, since I had pro-actively replaced all the brake components for my annual inspection (on a 2 year old vehicle). Same ball joint passed inspection at an honest inspection station with no issues whatsoever. I feel sorry for all the un-mechanical customers that are getting fleeced by this dealership. I will NEVER set foot in St J Subaru again. If I could give a zero star review, I surely would. Thieves- all of them, take your business elsewhere. More
by Dissappointed
Employees Worked With
Robart Warden, Patrick Brown
January 03, 2019
Good deal right away; no back and forth Give St. J. Subaru a try. It will probably be worth it. Fast, no BS,good deal. The kind of dealership we appreciate in VT. Give St. J. Subaru a try. It will probably be worth it. Fast, no BS,good deal. The kind of dealership we appreciate in VT. More
by Vince
Employees Worked With
Kevin Fontecha, Matt Cappetta
January 02, 2019
Leased a new car Everything went smoothly, they had everything all ready and waiting for me when I got there. They went over the car with me and I was on my way. Lov Everything went smoothly, they had everything all ready and waiting for me when I got there. They went over the car with me and I was on my way. Loving my new car. Which has so many great features, rides and drives wonderfully More
by LFECTEAU0
Employees Worked With
Rose Wood
January 02, 2019
quick and easy - fabulous service When I walk into St J Subaru I am always greeted by friendly sales people. Rose Wood ALWAYS listens to what I need and ensures that I have it by the When I walk into St J Subaru I am always greeted by friendly sales people. Rose Wood ALWAYS listens to what I need and ensures that I have it by the time I leave. The employees make sure that purchasing a car from St J Subaru is quick easy and painless. This is the 8th car a member of my household has purchased from St J Subaru and I will be back. More
by LAUGHALOT_6
Employees Worked With
Rose Wood
December 31, 2018
Highly Recommend Kalmen was kind, helpful, and knowledgeable, and I appreciate all of Kevin’s assistance with the paperwork. I am so happy with my new car and would hi Kalmen was kind, helpful, and knowledgeable, and I appreciate all of Kevin’s assistance with the paperwork. I am so happy with my new car and would highly recommend St. J Subaru. More
by KH
Employees Worked With
Kevin Fontecha, Kalmen Rosenfield
