Safford Chrysler Jeep Dodge Ram Fiat of Winchester

I went into Safford of Winchester,Va Saturday 11/2 to replace a key for my girlfriend's Jeep Commander and was pleased by the customer service. I was eyeballing a Lexus RX 350 that was sitting on the lot replace a key for my girlfriend's Jeep Commander and was pleased by the customer service. I was eyeballing a Lexus RX 350 that was sitting on the lot for the past month and decided to inquire about it as I was getting Jeep key fixed. I dealt with 3 people, salesmen Colby Used car manager Jim Suddith, and finance guy Chris. All 3 gentlemen were professional and treated me like I was part of the Safford family. I want to particularly want to give thanks to Jim Suddith(Used car manager) for helping me through the whole car buying experience at Safford. Jim was professional, respectful, and sensitive to all of my needs. I would HIGHLY recommend this dealership to my friends! The only negative I have to say was Jamie Kim (Service advisor). She was unprofessional and rude. I would keep her in the back of the warehouse.... More

I admit I hate going to car dealerships. I don't like how car salesmen stand around like vultures & swoop in on you as soon as you get out of your car, although it is my understanding that management mak how car salesmen stand around like vultures & swoop in on you as soon as you get out of your car, although it is my understanding that management makes them do it. I don't like that car salesmen will tell you just about anything to make you buy that car TODAY! I dont like how as a single woman i get patronized alot. As you can see, I mean it when I say I hate going to car dealerships. My visit to safford of Winchester changed my mind & I will be telling anyone I run across looking for a car to come here & see Mr. Chuck McCann. Mr. McCann did kind of swoop down on me but I expected that & was prepared. Although I did my best to be cold & indifferent Chucks natural warmth & easibility wore me down. He was extremely professional however & impressed me with his knowledge of the overall dealership inventory & the cars themselves, demonstrating their features with expertise & finesse which gave me the confidence to trust him as my sales rep. Importantly he genuinely listened to my needs & addressed my concerns. He was also instrumental in getting me thru financing & calmly & efficiently answering my questions easing any apprehensions I had. It turned out to be a more-than-one-day process (my fault) & Chuck never faltered or made me feel like a difficult customer, although i know I was. Chuck "held my hand" thru the whole process without me realizing he held my hand until the deal was done. Many salespeople (not to mention single men) would benefit from learning & copying his sales approach & techniques. Thank you tremendously Chuck McCann & Safford!! I hope I get as much satisfaction out of my vehicle! More

I'm not a person who likes buying a car - any car. The major reason for this is I fail to understand why it should take 2-3 hours to fill out paperwork when I provide the appropriate information in ad The major reason for this is I fail to understand why it should take 2-3 hours to fill out paperwork when I provide the appropriate information in advance, and then have to wait *forever* to finally get my keys if I come prepared with my own financing. I'm delighted to report that after seeing this used F250 on a weekend and several days later arranging my own financing and providing most, if not all, the necessary data via fax, going to the dealership and closing on this vehicle took less than an hour. That's a record for the history books, folks. Amber, Jim and Chris did a fantastic job from the beginning of this process, to the end. And when I'm ready to trade in my other car (a 2011 Challenger), I'll know exactly who to go to. IMPRESSED! More

Amber was so thorough and patient. I am very particular about what I was looking for. She suggested the right "fits" for me and offered to go above and beyond wherever she could! We are still working tog about what I was looking for. She suggested the right "fits" for me and offered to go above and beyond wherever she could! We are still working together to find the perfect fit and I couldn't ask for someone who listens to my needs any better! More

This was the first time that I have dealt with Safford and the experience was excellent. As soon as I walked in the door Amber was right there greeting me with a smile and hand shake. We discussed what I and the experience was excellent. As soon as I walked in the door Amber was right there greeting me with a smile and hand shake. We discussed what I was looking for in a vehicle, found one that suited my needs. Amber made it easy with all of the paperwork and even went above the mark to find me a tire jack that was missing from the car. Thanks to the Safford team for making this an awesome experience. Love the car... More

Chuck was so kind and friendly. He did everything to get me into my new car quickly and making sure I loved everything. Best dealership around me into my new car quickly and making sure I loved everything. Best dealership around More

The patience and friendliness that we experienced at Safford was wonderful! Recently purchasing a used, one of a kind paint job King Ranch truck, Amber and Jimmy showed complete patience and truly work Safford was wonderful! Recently purchasing a used, one of a kind paint job King Ranch truck, Amber and Jimmy showed complete patience and truly worked WITH us to help us feel comfortable and actually be able to enjoy buying a vehicle! They went above and beyond to make sure that not only were we happy, but that everything on the truck was above par. I appreciate the awesome customer service and will most definitely be bragging to whomever will listen to me about you guys!! (And about my truck too, haha!!). Thank you!!! More

I have to say the service my wife and i got from safford was excellent. chuck McCann the salesman went above and beyond any salesperson ive ever encountered in my many years of car buying . Chuck worked ver was excellent. chuck McCann the salesman went above and beyond any salesperson ive ever encountered in my many years of car buying . Chuck worked very hard to get us the deal we needed to put us in the vehicle we wanted. MY hat is off to the staff of Safford of winchester - i would recomend them to anyone shopping for a vehicle . thanks Chuck as you really made the experience of purchasing a car a whole lot better ! More

I have bought several cars and trucks from different dealerships and have never received the customer service that was given to my wife and I this past weekend. The sales person Chuck McCann was outstan dealerships and have never received the customer service that was given to my wife and I this past weekend. The sales person Chuck McCann was outstanding, his professionalism and salesmanship personal and being personable as well as willing to listen to what I had to say and just let my wife and I look around without being pushy or hovering over the two of us made for a great experience. He made sure all our questions were answered about the vehicles we were interested in and did not try to rush us or attempt to get us to look at a car or truck we weren't interested in. He made shopping for a new car light, fun and informative. After all the test drives we requested we made our decision and then he pasted on all my requests to the finance manager who was Gregg Strosnider who again was professional and personalable who also listened to us both and didn't kill our credit with sending the app to 100 different banks. He simply looked at our credit and decided who would be best and the first one bought the loan for anyone who knows how credit checks can bring your scores down this is huge. We were so impressed with the customer service we decided to go back two days later and bought a second car and yes received the same as we did two days prior. On our second one we had a finance manager named Pauline and she just continued the same professionalism as everyone else we dealt with. I will and would send all my friends and family to to Stafford of Winchester. I my opinion the three (3) employees I have mentioned Chuck McCann, Gregg Strosnider and Pauline are true professionals and examples of how all sales personal and finance managers should treat their customers. Stafford of Winchester and Dodge Chrysler jeep should have these three train all their employees. Thanks for making our car & truck buying experience wonderful. Thanks again we love our new rides. More

My wife and I went to the dealer looking for a used vehicle; we were trying to trade in our minivan. We were greeted by Amber, our sales person, and one of the most impressive things we noticed was ho vehicle; we were trying to trade in our minivan. We were greeted by Amber, our sales person, and one of the most impressive things we noticed was how much she was willing to listen to and converse with my wife as well as try to understand what our needs in a vehicle were. Her manager, Jim, was also very helpful in helping us find the right vehicle for our needs, and Chris was on point in getting us through the warranty, titling, and financing aspect of the purchase. I will definitely recommend this team of professionals to anyone looking to buy a vehicle, and it was very nice to deal with people who were as extremely customer oriented as they were. More