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Rye Subaru - Service Center

Rye, NY

4.7
716 Reviews

716 Reviews of Rye Subaru - Service Center

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January 12, 2023

great service bit on the pricey side but paula always helps with telling me about the coupons More

by Adrian Del Angel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paula Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tamar Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2023 -

Rye Subaru responded

Thanks for sharing about your experience with Rye Subaru, Adrian. We appreciate your business and hope to see you again soon!

January 11, 2023

Fast service, the lady who helped me was wonderful. Made me feel comfortable leaving my car. More

by ADAMI_MIKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paula Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Ciccone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tamar Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Glenn Bollinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2023 -

Rye Subaru responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Jan 13, 2023 -

Rye Subaru responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if you have any additional questions about services you received and thank you again for choosing Rye Subaru!

January 06, 2023

This dealership is terrific. Friendly and knowledgeable salespeople. I feel like I'm in good hands when I'm there. I have both bought and leased cars here. My favorite salesperso More

by CZAKES
Recommend Dealer
Yes
Employees Worked With
Neil Downing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2023 -

Rye Subaru responded

Thank you for choosing Rye Subaru. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Congratulations on your new Subaru!

Jan 09, 2023 -

Rye Subaru responded

Hi, thank you for your kind words! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

January 06, 2023

Excellent customer service. The car was ready exactly when we were told it would be. We brought the car in for inspection and maintenance and the technician told us we'd be get More

by CHRISTINE2874
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annie Amorosana
Jan 07, 2023 -

Rye Subaru responded

Thank you! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback! Thank you so much for choosing Rye Subaru as your first choice for service!

January 04, 2023

Had a ton of work done on the car and it was quick and easy. More

by magnus9000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paula Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Ciccone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tamar Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Glenn Bollinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2023 -

Rye Subaru responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Rye Subaru, we look forward to having you as a valued customer for many years to come!

January 03, 2023

Had several warning lights on. Brought car to service dept., was told they were to busy and I would have to make an appointment for 2 days later. Scheduled appt. for Friday to chec More

by MDILEO1949
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
do not have names
Jan 05, 2023 -

Rye Subaru responded

Hi, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. Please reach out to Veronica Carosella at vcarosella@ryefordsubaru.com and we will work with you personally in rectifying the issues you experienced.

Jan 05, 2023 -

MDILEO1949 responded

I filed a complaint with Subaru of America on Dec.30. Finally received a call back from Jordan at 6:15 tonight. He claims he needs to talk to Rye service people. I feel this problem is a direct,although delayed result of shoddy work done when you replaced the valve springs in this engine. I will be in touch soon.

January 01, 2023

This is my second purchase with Rye Subaru and it couldn’t have gone any better. Always a stress free experience, they never make me feel pressured or rush me into anything. My daughter got her first More

by BeatrizA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Louis Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sebastian Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Casey Cochran, Josh Glahn
Jan 03, 2023 -

Rye Subaru responded

Hi Beatriza, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

December 29, 2022

Unbelievable customer service, I brought my car in to get something fixed and it was done so quickly and they also brought to my attention I had a warrantee deal with them when I first bought the car four ye More

by Fjbenedetto180
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tamar Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2022 -

Rye Subaru responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rye Subaru.

December 28, 2022

I was satisfied with Rye Subaru dealership until the last service in December 2022. I brought my car for the 18,000 miles inspection and battery check. The battery check wasn’t done properly, although I expl More

by RADULEMISC
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Paula Mejia
Dec 30, 2022 -

Rye Subaru responded

Hi, we are so disappointed to learn of this situation you have described. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to Veronica Carosella at vcarosella@ryefordsubaru.com and we will do our best to make this better.

Jan 06, 2023 -

RADULEMISC responded

I tried to contact Veronica Carosella at vcarosella@ryefordsubaru.com as indicated in Subaru Dealer’s reply and got back an Undeliverable message. Another disappointing experience.

December 24, 2022

Over the years we have learned that some of the people working at this service shop are more helpful than others. More

by EJo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony in service
Dec 26, 2022 -

Rye Subaru responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you continue to choose us for all your automotive needs! Take care!

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