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Rye Subaru - Service Center

Rye, NY

4.7
716 Reviews

716 Reviews of Rye Subaru - Service Center

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March 18, 2023

In for service and everyone was efficient and courteous. Was out by hour and half. Also wifi and a good coffee machine available for those that wait. More

by WAM121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ciccone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2023 -

Rye Subaru responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

March 18, 2023

The service advisor, Paula, addressed my concern and problem with professionalism . She has always provided customer service as it should be. More

by KENT62LEO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paula Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2023 -

Rye Subaru responded

We are very happy Paula provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 18, 2023

Paula was competent, efficient and very pleasant. Coffee was excelllent and was as the cleanliness of the waiting area. More

by JPUGLIA375
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paula Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2023 -

Rye Subaru responded

Thanks for sharing your thoughts about your experience with Rye Subaru. We appreciate your business and hope to see you again soon!

March 18, 2023

They did not communicate clearly about the fix that needed to be made. I came in for a service alert and was hearing the EXACT rattle expressed in the communication from Subaru. I'm not even 100% sure More

by EBYRON
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sebastian Alvarez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2023 -

Rye Subaru responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Please contact me directly; Eric Pagan, General Manager. (914) 967 6300 or by email epagan@ryefordsubaru.com.

March 15, 2023

Great experience overall. Lauren was amazing, helpful and followed through! I recommend this dealership highly! More

by elainem
Recommend Dealer
Yes
Employees Worked With
Lauren Hirshowitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Noe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2023 -

Rye Subaru responded

We are very happy to hear that Lauren provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 11, 2023

Everyone is very helpful, and pleasant. They provide enough information to one's questions. They are acce More

by RAFDELIA_2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Farid Ahmed. He was great.
Mar 13, 2023 -

Rye Subaru responded

Hi, thank you for your kind words! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

March 09, 2023

This was my second Subaru to be serviced here. Great service and reasonable pricing. The waiting area is well appointed with a great coffee machine. More

by LHOLDEN0
Recommend Dealer
Yes
Employees Worked With
Paula Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2023 -

Rye Subaru responded

Thanks for sharing your thoughts about your experience with Rye Subaru. We appreciate your business and hope to see you again soon!

March 05, 2023

I was able to make my appointment on line and it was confirmed on line. I arrived for my appointment, car was checked, service rep checked me in. I returned at appointed time for pickup. Everyone ver More

by BARBARALBRUNNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of the young woman's name.
Mar 05, 2023 -

Rye Subaru responded

Barbara, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Rye Subaru, we look forward to having you as one of our valued customers for many more years to come!

March 04, 2023

Excellent service the service advisor was very knowledgeable and helpful. The service was great and timely. More

by CHRISKAZIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paula Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2023 -

Rye Subaru responded

Chris, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Paula met your expectations. Thank you for choosing Rye Subaru, we look forward to having you as a valued customer for many years to come!

Mar 07, 2023 -

Rye Subaru responded

Hi, thank you for your kind words! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

March 02, 2023

The service was quick and Rye Subaru located the issue almost immediately. Thank you again. More

by TK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2023 -

Rye Subaru responded

Thank you for choosing Rye Subaru. Your feedback and rating mean a lot to us. We're glad Jennifer was able to help, and we hope to see you again!

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