Rye Subaru - Service Center

Rye Subaru responded

Thank you, Gary, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Rye Subaru.

Rye Subaru responded

Thank you for choosing Rye Subaru. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Rye Subaru responded

Dear Michael Eng, I am sorry to hear about your experience. I wanted to clear up a couple of things that you mentioned in your review. 1) On 2/25/2023, you came to the dealership after getting four tires at COSTCO and having your TPMS monitor light lit on your dashboard. We charged you for our technician's time to look at your concerns and reprogram the sensors. Total charge - $193.99, including tax 2) On 3/16/2023, you returned to the dealership with the TPMS lights coming back on. The technician could not get the sensors to all read, and we recommended that you change all four due to age and or damage during the tire replacement at COSTCO. Total charge - $800.74, including tax. 3) On 4/21/2023, you returned once again with the TPMS light coming on and off. You told us the "light wasn't on now, but it was on yesterday." We took apart the car's rear and noticed a significant amount of water in the wheel well holding your spare tire and on the left side of your car. We ran a CARFAX, and they reported that the vehicle had been involved in an accident in the left rear, where the water appeared to be coming from - you never mentioned this, and it might have saved us all a lot of time searching for the problem. We informed you about this issue and spent hours looking for a permanent fix. We looked at the water-logged computer module that handles TPMS sensors on the vehicle's left rear and replaced it. We reprogrammed the sensors with the new module, and everything worked. The total charge for the new module or any work for this visit was ZERO DOLLARS! The cost of replacing the computer module and further diagnosing your vehicle should have been well over $1000 for the parts and the labor. That is what we call GOODWILL and putting our clients' concerns first. We hope you have many more happy miles with your Subaru Forester and hope you find that repair facility that meets all your needs. Respectfully, Eric Pagan General Manager Rye Subaru (914)967-6300 eric@ryesubaru.com

mikeeng23 responded

There is much needed improvement needed for the customer service and car service experience. For example Paula Meija gave me an number for Subaru of America. I thought that was stupid and she claimed that the word stupid was a curse word and did not want to assist and address my car concerns. My car needed to be assessed for something connected to the sensor issues I originally had and was electrical related. Please find a third party mechanic or another Subaru and save yourself time, money and "emotional distress." They need to "put their client first and not only to meet their qouta of making a profit. It is obvious they cater to the rich and affluent.

Rye Subaru responded

Thank you for choosing Rye Subaru, Henry. Thanks for the great rating. We appreciate your business and hope to see you again soon.

Rye Subaru responded

Thank you so much for taking the time to leave us this great review. We're glad to hear that you found your experience with Paula to be a positive one. We truly appreciate your business, Astrid.

Rye Subaru responded

Thank you for choosing Rye Subaru. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Rye Subaru responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Rye Subaru responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Rye Subaru responded

We are very happy to hear that Paula provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Rye Subaru responded

Susan, we are very happy to hear that Anthony and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit.