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Rye Subaru - Service Center

Rye, NY

4.7
716 Reviews

716 Reviews of Rye Subaru - Service Center

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July 29, 2023

I had a great deal of difficulty finding the right car for me. The sales staff, Laurin Hirshowitz and her managers Louis Rivera and Eric Pagan made sure that I got the best car for me and gave me a great More

by h.hall66
Recommend Dealer
Yes
Employees Worked With
Eric Pagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Louis Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Hirshowitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2023 -

Rye Subaru responded

Thank you for choosing Rye Subaru. Your feedback and rating mean a lot to us. We're glad Lauren and the team were able to help, and we hope to see you again!

July 28, 2023

Courteous, and quick service. I was in and out a lot faster than I thought. More

by AGDEFONZO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tamar Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2023 -

Rye Subaru responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rye Subaru.

July 24, 2023

After waiting 6 hours to be towed to Rye Subaru I was a little upset. The two tires were replaced and I was told I needed a realignment. My husband wondered why after only 4,500 miles He felt I needed the More

by GREENWICH318
Recommend Dealer
No
Employees Worked With
Paula Mejia
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2023 -

Rye Subaru responded

Dear Hedy Gensler, Thank you for this feedback. After hours, you had your car towed to the dealership with two blown-out tires and damaged rims. We mounted and balanced two tires and recommended an alignment that was routine by anyone's standards. Not sure what went wrong to warrant the one-star review of the dealership and your experience with Paula Mejia, but I would love to discuss it. Would you mind contacting me so we can learn more about your visit and address your concerns? Please contact me directly: Eric Pagan, General Manager. (914) 967 6300 or by email eric@ryesubaru.com.

July 20, 2023

Excellent customer service. Diagnosed cause of problem, ordered part and promptly made repair in less time than anticipated. More

by GMD477
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paula Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2023 -

Rye Subaru responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Rye Subaru!

July 20, 2023

Anthony and Glenn in service were outstanding. My 6th car from this dealer and very pleased with performand More

by DLA2072
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Ciccone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Glenn Bollinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnny Arriaga
Jul 21, 2023 -

Rye Subaru responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Rye Subaru; we look forward to having you as one of our valued customers for many more years to come.

July 18, 2023

Paula Mejia paid close attention to the problem I was having and communicated well with the technician and me. Things seem to be resolved, but Paula gave me instructions about what to do if if this occur More

by BTNASH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paula Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2023 -

Rye Subaru responded

Thanks for sharing your experience with Paula at Rye Subaru! We will pass along your compliments. Please let us know if there's anything else we can do for you in the future!

July 14, 2023

It was an easy, comprehensive, professional, and friendly service visit. Drop off and pick up was exceptional. More

by MILLHIPPIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2023 -

Rye Subaru responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Rye Subaru to be a positive one. Please don't hesitate to reach out if you need anything else.

July 13, 2023

Sebastian Alvarez is extraordinarily helpful and made the process more manageable and stress-free. I will be continuing any and all future service through him. More

by alehr1414
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paula Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2023 -

Rye Subaru responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Sebastian and our team, and we look forward to working with you again.

July 13, 2023

High fee of $198 just to look at the vehicle. I won’t be returning More

by ADANVERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sebastian Alvarez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2023 -

Rye Subaru responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one please contact me directly; Eric Pagan, General Manager at (914) 967 6300 or by email at epagan@ryefordsubaru.com.

July 12, 2023

Very helpful. Kept me informed. I would appreciate an ability on the online registration form to add wish to wait for vehicle and a dialogue box in which to enter More

by DEB3348
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2023 -

Rye Subaru responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon!

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