Rye Subaru - Service Center

This was my first time to service. Upon arrival Paula was the first person to offer assistance. She had service take my car in immediately and addressed all my concerns. Upon arrival Paula was the first person to offer assistance. She had service take my car in immediately and addressed all my concerns. More

The service was great and everyone was helpful and knowledgeable. The appointment was ready and the car was ready on time as scheduled. knowledgeable. The appointment was ready and the car was ready on time as scheduled. More

I had a loud grinding sound in my brakes and worried I needed to replace them. Ended up my brakes were fine. I likely got a pebble or salt in the rotors which caused the noise. Rye Subaru provided good, h needed to replace them. Ended up my brakes were fine. I likely got a pebble or salt in the rotors which caused the noise. Rye Subaru provided good, honest service. More

Always a good experience bringing my car to Rye Subaru. From the first interaction, to the last. Kudos to Tamar for her grace under pressure while interacting with customers in person and on the phone. Ver From the first interaction, to the last. Kudos to Tamar for her grace under pressure while interacting with customers in person and on the phone. Very professional and courteous. My interaction with her in person is excellent as well. I feel well taken care of, and I know my car is serviced well when I go there. I have every confidence in Rye Subaru. More

Very happy with Rye Subaru service and in particular I would offer a special thank you to Tamar who always takes good care of us! would offer a special thank you to Tamar who always takes good care of us! More

Paula is kind and considerate as well as is good as her word as she said my car would be done the next day by noon and it was! Thank you Paula! word as she said my car would be done the next day by noon and it was! Thank you Paula! More

It was fast and easy was in out quick just what I want thank you thank you More

Sales Dept is quite good and responsive. Service dept is horrible! I have a complaint with them and spoke to Subaru of America. My biggest complaint is that I never received a survey after t Service dept is horrible! I have a complaint with them and spoke to Subaru of America. My biggest complaint is that I never received a survey after the servicing. I bought a previous Subaru from Westchester Subaru and ALWAYS got a survey. This company fails to send the survey when the customer is dissatisfied. The manager does not respond to phone calls. Brandon Tucker from Subaru of America told me the dealerships are independently owned so they cannot control who gets a survey. Run any numbers and you will have complaints. In my situation, it could have easily been resolved if I was told up front my issue was not under warranty . The extended warranty I paid extra for. But its how the complaint was handled that upsets me. My advise is to go to another dealer. More

Ronnie responded to emails promptly. Answered questions thoroughly. He is pleasant and patient. He is knowledgeable. Answered questions thoroughly. He is pleasant and patient. He is knowledgeable. More

I rarely fill out free market research, but I feel compelled to because your service is always so good! Pleasant waiting room, thorough yet non-pushy staff, work done ontime - there's a reason we kee compelled to because your service is always so good! Pleasant waiting room, thorough yet non-pushy staff, work done ontime - there's a reason we keep coming back! More