Rye Subaru - Service Center

First time here. This rating is for both Sebastian & Tamar. Both were very helpful explaining what was being done and gave suggested time frames for future work as op This rating is for both Sebastian & Tamar. Both were very helpful explaining what was being done and gave suggested time frames for future work as opposed to trying to cram it all in on one day. They kept informed of the time frame for that day’s service. I was listening to see how other customers were being treated by the entire staff and I felt they were helpful and not trying to push unnecessary work. I hope this experience is consistent as we move forward. More

This will be the third time I am being asked to review the first appointment I had with Rye Subaru. My first appointment was for oil/tire rotation. I also needed service and an explanation on the cause of the first appointment I had with Rye Subaru. My first appointment was for oil/tire rotation. I also needed service and an explanation on the cause of the RT passenger electric window not seating and closing intermittently. When told service was done and car was ready, I paid bill and walked out to where I was told to find car. In previous dealers, the service adv walks you out for any additional questions. I was once with a dealer in Duchess County who washes the cars after all services were completed. Upon getting in the car, I noticed it did not have a paper floor mat that all dealers have always used. I first noticed the odor of the WD40 used to apparently retrack the electric window. I ran it up and down a few times and it seemed to work as it should. As of this writing, the electric window has been operating as it should. I was disappointed with the over spray left on the door panel. Later that afternoon, as I walked around the car, I was in awe to find several full-size Oil fingerprints at the edge of the hood where one would be to close it. So, it seems this shop is much in a hurry to complete the work requested and not take a few extra minutes to back track and do some necessary touchup cleaning. After seeing this, I am not in any hurry to come back here for service. I have two other dealerships in my area which I can easily get to more quickly. I did not get any feedback from the previous reviews I've completed. Apparently, this type of issue is not on their radar to address. During the purchase process of my Legacy, I had a good feeling about this dealership. Especially because of the area of it serves. My Sales rep was outstanding during the purchase process. I felt the service dept. would be just as good. It wasn't. More

dealership is okay, comfortable waiting area. agent suggested items that may need repair, but I deferred them at this time. I was taken on-time and the service was performed in a reasonable time. agent suggested items that may need repair, but I deferred them at this time. I was taken on-time and the service was performed in a reasonable time. Dealer still has not updated our email contact despite providing it to them many times. More

Service on the car was done faster than I expected. I am glad I scheduled an appointment ahead of time and was able to wait at the location. Thanks I am glad I scheduled an appointment ahead of time and was able to wait at the location. Thanks More

An excellent experience with a wonderful staff. Lauren was very helpful and pleasant. She followed up with several telephone calls to be sure that we were satisfied with our choice of vehicles. Lauren was very helpful and pleasant. She followed up with several telephone calls to be sure that we were satisfied with our choice of vehicles. More

A great experience, a great price, would definitely highly recommend. Work was done in a timely matter as well. highly recommend. Work was done in a timely matter as well. More

Seemed to be attentive and concerned About my needs Service writer was very knowledgable About my issues Service writer was very knowledgable About my issues More

Excellent service. Very professional. Rye Subaru service staff solved the problem I had very efficiently. Very professional. Rye Subaru service staff solved the problem I had very efficiently. More

I was using this service center for many years, can see the improvement. Service coordinator did an outstanding job! the improvement. Service coordinator did an outstanding job! More

Mr. Pagan runs an outstanding dealership. The sales person we work with is Neil Downing and he is amazing - super helpful, smart, explains everything clearly, helps us make the best decisions and find person we work with is Neil Downing and he is amazing - super helpful, smart, explains everything clearly, helps us make the best decisions and find the best deal we can afford. We have had a long string of Subarus and now, although we have moved two hours away, we come back regularly to deal only with Neil and Rye Subaru. We are multi-Subaru drivers for life. More