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Rye Ford

Rye, NY

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rated
462 Reviews
Call Dealership (914) 677-1678

1151 Boston Post Road

Rye, NY

10580

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462 Reviews of Rye Ford

April 10, 2022

Very helpful and knowledgeable. Not a high pressure scene. The lot is a bit crowded due to its location but the staff were awesome and I got exactly what I was looking for - I love More

by CAROLHUBBARD1
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Pierorazio
Report | Print
Apr 11, 2022 -

Rye Ford responded

Carol, Thanks for sharing your thoughts about your experience with Rye Ford . We appreciate your business and hope to see you again soon!

April 07, 2022

Will never come back. Issue not resolved and charged me the money. Who does that, no customer service More

by Jsbrar04
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jose, Paula Mejia
Report | Print
Apr 07, 2022 -

Rye Ford responded

Dear Mr. Jasmn Bral, Thank you for taking the time to write your review. We are truly sorry we could not repair your vehicle given the terms you offered - ISSUE RESOLVED, OR DON'T CHARGE ME. We were upfront with you about our one-hour diagnostic charge for the technician to review your concern, and you agreed. Looking at a check engine light on a 2013 Ford Fusion with 197,000 miles and coming up with a fix in under an hour is not an easy feat for even the most skilled technician, and we explained that, but here we are. We are sad to read you are never coming back, but we understand and hope you can find that service center that meets your specific requirements. Respectfully, Eric Pagan General Manager Rye Ford

Apr 07, 2022 -

Jsbrar04 responded

Hi Eric, Please ask Jose before messaging the details which were not told to me. All your sales associates say is “$165 charge and guarantee issue will be found and then we can decide if we want to get it fixed or not”. I even proved it when I came to get the car, the same guarantee thing was being said by one of your sales associate to another customer on phone which I pointed out right there and then. If I was told about the 1hr policy with no guarantees then It would have been no issues. Please train your associates better so that they don’t lies to customers. And don’t give me the 197K mile thing, it’s funny ford is such a lame company that they themselves can’t find issues in their own cars. Maybe I should take my car to a German make service station and I am sure they will be able to find issue in my car. Beers on me - How about you buy beers to all your employees from the $165 you took from me by providing zero service. Very disappointed customer

April 06, 2022

Can't get parts to fix my new explorer, it was to take a week now going on 4 More

by JSOKOLOWSKI1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Paula Mejia
Report | Print
Apr 07, 2022 -

Rye Ford responded

Dear Jan Sokolowski Jr., Our top priority is providing a positive experience, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to my attention. I will follow up with Ford today to see the ETA on the parts needed to perform the repairs to your 2021 Ford Explorer and have my staff reach out to you to schedule an appointment. On behalf of Ford Motor Company and Rye Ford, we apologize for any inconvenience this delay has caused you. Respectfully, Eric Pagan General Manager Rye Ford

Apr 07, 2022 -

JSOKOLOWSKI1 responded

Please , let me know when parts are in. Jan

Apr 19, 2022 -

JSOKOLOWSKI1 responded

Still Have Not got the part ( driver side window ) or work done had 2 appoints made, first i was told part came broken, 2nd time part no show. going on over a month. Jan

May 04, 2022 -

JSOKOLOWSKI1 responded

Still no Parts

April 01, 2022

The service is excellent knowledgeable answers all questions the staff is very courteous provides options great customer service More

by nynana
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Osman Caceres, Richard Pierorazio
Report | Print
Apr 04, 2022 -

Rye Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you to make your experience with us a positive one. Please don't hesitate to reach out if you need anything else.

March 31, 2022

Probably one of the worst service departments I have ever dealt with. no consideration whatsoever for the customer doesn’t return calls doesn’t even call when car is ready for pickup, then lie on top of it a More

by Riptorn
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Glenn Bollinger
Report | Print
Apr 15, 2022 -

Rye Ford responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

March 28, 2022

They do a great job when it is time for your . vehicle and customer service is excellent More

by GARTHGOLDSMITH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paula Mejia
Report | Print
Mar 29, 2022 -

Rye Ford responded

Garth, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rye Ford.

March 24, 2022

Very nice people, very helpful. I bought my car with them and everything went very well. More

by Laetitia Benjamin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Pierorazio, Sebastian DaCosta, Michael S
Report | Print
Mar 24, 2022 -

Rye Ford responded

Laetitia, Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Rye Ford!

March 23, 2022

Great Service and professionalism, It was a pleasure to my vehicle taken care of, Paula and Anthony are definitely assets to the dealership. All future service and business will now be through Rye Ford More

by Snaps01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony , Paula Mejia
Report | Print
Mar 24, 2022 -

Rye Ford responded

We are very happy to hear Paula and Anthony provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 23, 2022

Courteous staff and fast reliable service. Haven been going here for many years. Will come back. More

by NO-REPLY-K8DYZDDW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paula Mejia
Report | Print
Mar 24, 2022 -

Rye Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Paula met your expectations. Thank you again for choosing Rye Ford, we look forward to having you as one of our valued customers for many more years to come!

March 22, 2022

Routine maintenance was scheduled in a reasonable amount of time and was completed in one day as promised. More

by ANTHONYCMASTRO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paula Mejia
Report | Print
Mar 22, 2022 -

Rye Ford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Rye Ford !

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