Back

Rye Ford

Rye, NY

not yet
rated
462 Reviews

1151 Boston Post Road

Rye, NY

10580

Directions

By Type

462 Reviews of Rye Ford

May 11, 2022

Worse experience I had in my life. Representative not willing to listen to car issues we have. Zero in customer service. More

by DRORP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Paula Mejia
May 09, 2022

The service dept is always pleasant. It goes quickly and usually takes 1-1.5 hours for maintenance check-up. More

by centpearl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sebastian DaCosta, Paula Mejia
May 10, 2022 -

Rye Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

May 07, 2022

Over all great experience from start to finish. Advised me of a awesome deal that I wasn’t aware of that made my purchase a no brainer. More

by TMARCUCILLI
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Osman Caceres, Richard Pierorazio
May 09, 2022 -

Rye Ford responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Rye Ford !

May 05, 2022

Tamar went above and beyond to help me and get things done. I had an oil service and unfortunately the car was returned with no windshield fluid. More

by gferber
Recommend Dealer
Yes
Employees Worked With
Tamar, Paula Mejia
May 09, 2022 -

Rye Ford responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon!

May 05, 2022

Everyone very welcoming efficient and professional, easy and nice to deal with, and got everything done right. More

by KAUF300
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paula Mejia
May 09, 2022 -

Rye Ford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Rye Ford !

May 05, 2022

I have been taking my truck to this dealer over 5 times for the same problem car jerks when switching gears) and they still haven’t found the problem and to top it off this last time in April they told me More

by Gilberto M
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Paula Mejia
May 06, 2022 -

Rye Ford responded

Dear Mr. Gilberto C. Moises On behalf of the service team here at Rye Ford, I sincerely apologize that you had an unpleasant experience. Thank you for taking the time to provide us with this feedback. Unfortunately, the money you refused to pay after repairing your vehicle was the deductible you owed on your extended warranty repair. When a patron refuses to pay, they are not welcome back like all businesses. We are sorry to hear you won't be using us anymore. Respectfully, Eric Pagan General Manager

May 09, 2022 -

Gilberto M responded

Kick rocks! I’m not paying for something you guys can’t even fix! I was told it wasn’t an “extended warranty repair” if it was the same issue I’ve been taking it in for even when it was still under warranty.

May 04, 2022

I have been dealing with Rye Ford for many years and I have always had excellent service. Iwould highly recoment them More

by RAVITIELLO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Bender, Richard Pierorazio, Sebastian DaCosta
May 05, 2022 -

Rye Ford responded

It's fantastic to hear that Bill provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Rye Ford!

May 02, 2022

Takes over a month to schedule an oil change and basic service. The last few times they don't do their multipoint checklist other than checking the box. Wipers falling off but somehow overlooked. Latest t More

by BUDKE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Paula Mejia
May 05, 2022 -

Rye Ford responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

May 02, 2022

Awesome customer service. Service advisors are friendly, helpful, and knowledgeable. Technicians serviced the vehicle properly and fixed all my concerns. More

by MMVC120
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Lopez
May 02, 2022 -

Rye Ford responded

Thank you for choosing Rye Ford , your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

May 02, 2022

Seamless throughout with clear communication. Honored the initial purchase order despite a 5 month wait for delivery. More

by gvoll05
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Pierorazio, Sebastian DaCosta
May 02, 2022 -

Rye Ford responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!

...
6
...