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Rye Ford

Rye, NY

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rated
462 Reviews

1151 Boston Post Road

Rye, NY

10580

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462 Reviews of Rye Ford

July 19, 2021

Rodney Bullock is a great asset to your dealership. Very professional, and on point with everything. I will definitely recommend this dealership and Rodney to friends and family. More

by KRAIG.SOCCI
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Bullock
Jul 19, 2021 -

Rye Ford responded

Thank you, Kraig, for choosing Rye Ford, your feedback and rating mean a lot to us. We're glad Rodney was able to help, and we hope to see you again!

July 14, 2021

Horrible Service from the minute I sat down, very unprofessional up until I left.extremely unsatisfactory if I could give no star I would n More

by msargeant39
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Anthony manager, Tamar Thomas , Sebastian DaCosta
Jul 20, 2021 -

Rye Ford responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if we can come up with something to turn it around for you. If you don't mind me asking, what is your first and last name to check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. Eric Pagan General Manager Rye Ford Subaru 914-967-6300

July 13, 2021

Actual service was good, but communication between appointment set up and arrival was lacking. Waited 3 weeks for a ‘waiting’ appointment and upon arrival was told that appointment was set up for dro More

by Gene
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paula Mejia
Jul 13, 2021 -

Rye Ford responded

Gene, Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

July 13, 2021

Osman was very helpful and made the sale seamless. Rich was also great snd we have done many transactions through Ford with his assistance. We originally came in for a service maintenance checkup at 100,0 More

by Lisa Urban
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Osman Caceres, Richard Pierorazio
Jul 13, 2021 -

Rye Ford responded

Lisa, Thanks for sharing your thoughts about your experience with Rye Ford . Osman, Rich and our team appreciate your business and hope to see you again soon!

July 11, 2021

Car took some time (1 week) but they gave me a loaner and did fix a couple of problems - navwas malfunctioning and AC controls and radio controls were not working st all at times. The only problem I had was More

by GINMIKE25
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose
Jul 12, 2021 -

Rye Ford responded

Thank you so much for your feedback! While we are glad that you found your experience with us to be an overall positive one at Rye Ford, we apologize for any shortcomings. Please don't hesitate to reach out if you would like to discuss this in more detail, we would appreciate the opportunity to address your concerns.

Jul 14, 2021 -

GINMIKE25 responded

Someone should be checking all cars being picked up for cleaning issues - many dealers today wash and clean the interiors of their serviced cars...especially being there a week - it’s all good

July 09, 2021

Excellent service recommend to others did what I asked for will come again recommend friends and family performed service while waiting everything worked out perfectly More

by rjdaut
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paula Mejia
Jul 09, 2021 -

Rye Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rye Ford .

July 08, 2021

Rye Ford service rep told my daughter they would charge us to put the glove box door back on, after I removed to change the cabin filter in the most difficult place She went there at the suggested time. More

by MATM0
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Paula Mejia
Jul 25, 2021 -

Rye Ford responded

Thank you for this feedback. We're very sorry to see that your daughter didn't have the best experience at our dealership and we hope to connect with you soon to discuss this in more detail. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

July 07, 2021

Bought a vehicle from them. Didn’t notice that the roof is damaged along with the antenna. Rear tires are 3/32nds. I was told I would receive a phone call about these issues. Have yet to receive it More

by BENNY914
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Richard Pierorazio
Jul 24, 2021 -

Rye Ford responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly. Thank you for your time, Benny!

July 02, 2021

Very great experience buying a new 2021 Mustang Mach-e and trading in my Lincoln 2017 MKZ. Osman, Sebastian and Richard were very helpful. More

by DENSANTOLO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Osman Caceres, Bill Bender, Richard Pierorazio, Sebastian DaCosta
Jul 02, 2021 -

Rye Ford responded

Thank you so much for your excellent review! We are so glad that Osman, Sebastian and Richard had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.

July 01, 2021

Great place to buy a car or truck. Excellent service,Rodney was terrific and very helpful with everything we need. Love my new truck thank you. More

by Phelep0530
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Pierorazio, Rodney Bullock
Jul 01, 2021 -

Rye Ford responded

Thank you so much for your wonderful review! We are thrilled that Rodney had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new truck, and we thank you for choosing Rye Ford !

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