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Rye Ford

Rye, NY

not yet
rated
462 Reviews

1151 Boston Post Road

Rye, NY

10580

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462 Reviews of Rye Ford

September 04, 2021

Car was brought in three times for air conditioning before it was fixed and regular maintenance. Car floor was left dirty and customer service reps were unhelpful and even worse on the phone. Manager w More

by Billpay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ken
Sep 21, 2021 -

Rye Ford responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

September 03, 2021

All the staff were courteous, helpful and effective. Great experience all round, thank you. The use of the courtesy car was a great bonus, and the staff were superior when I returned it late due to TS I More

by Marcus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paula Mejia
Sep 04, 2021 -

Rye Ford responded

Thank you, Marcus, for choosing Rye Ford , your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

August 28, 2021

When I needed Ford service during a stressful & desperate time, they went above and beyond. I will never forget all their help and hard work for me. The biggest honor goes to Tamar. Without her caring and de More

by MTBYRON1963
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
TAMAR, TAMAR, TAMAR she was my perfect , Paula Mejia
Aug 29, 2021 -

Rye Ford responded

Thanks for sharing your thoughts about your experience with Rye Ford . We appreciate your business and hope to see you again soon!

August 27, 2021

I was very happy that my car got fixed quickly. I will come again in the future , and maybe I will going to buy a new car in the next 2 years More

by ASCALCON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Osman Caceres, Bill Bender, Richard Pierorazio, Sebastian DaCosta, Rodney Bullock, Paula Mejia, Cory Williams
Aug 27, 2021 -

Rye Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Rye Ford .

August 18, 2021

Bought a new car from them. When I pointed out some issues that needed to be fixed they told me to bring it back in and they will take care of it. Brought it back in, issue were fixed. Osman was the sa More

by RRN5000
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Osman Caceres
August 18, 2021

Upon arrival to drop my car off no one will greet me or welcome. Four Employeee were setting down they were all on third cell phones. very very poor service. Not friendly At all. More

by Louisrod76
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bill Bender
Sep 04, 2021 -

Rye Ford responded

We're sorry, Louis, that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

August 18, 2021

The best experience I have ever had buying a car. The salesperson I worked with, Rodney Bullock, was friendly, helpful and extremely professional. Rodney started his vacation the day I was scheduled More

by SABUONO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Osman Caceres, Rodney Bullock
Aug 19, 2021 -

Rye Ford responded

Thank you so much for choosing Rye Ford ! It's great to hear that Rodney and Osman provided you with excellent customer service. Congrats on your new purchase, and let us know if we can be of any more assistance!

August 10, 2021

Staff were very respectful and pleasant. The facility was very neat and clean. Dropped off the care and Service was completed in the allotted time frame. More

by DEBBIEH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paula Mejia
Aug 10, 2021 -

Rye Ford responded

Thank you for the kind words for our service department, Debbie! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

August 06, 2021

Every time I come in there there’s always someone to greet me. That goes a long way with someone like me. Even with people that are new to that location. More

by Nicktrata23
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Osman Caceres, Bill Bender, Sebastian DaCosta
Aug 06, 2021 -

Rye Ford responded

It's fantastic to hear that we provided you with great customer service while assisting you, Nick! We truly appreciate the opportunity to do business with you. Thank you for choosing Rye Ford!

August 05, 2021

Service no good service managers disrespectful no courtesy for customers only helpful person in service is Tamar she needs to b manager Paula needs to b fired More

by Lenny8599
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tamar , Paula Mejia
Aug 05, 2021 -

Lenny8599 responded

Being a loyal customer at rye Ford since 2008 upsets me that Paula Mejia was so unprofessional as service manager I should have been treated just with better service

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