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Rye Ford

Rye, NY

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462 Reviews

1151 Boston Post Road

Rye, NY

10580

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462 Reviews of Rye Ford

September 18, 2021

Very good dealership does good maintenance work good staff working for the dealership friendly people at the dealership all around five star More

by ENGROCK58
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paula Mejia
Sep 18, 2021 -

Rye Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

September 18, 2021

They said to call back many times but nobody called back. Had to make many calls to make an appointment More

by Fufjfjfjf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Do not know who answered the calls
Sep 18, 2021 -

Rye Ford responded

Thank you for your feedback. We're sorry about the challenges you encountered when trying to make an appointment and apologize for any inconvenience. We appreciate your bringing this issue to our attention, and we hope you will give us another opportunity to demonstrate our commitment to great customer service.

September 17, 2021

Rye took 2Long to fix oil leak replace breaks & rotors and inspect. Dropped off 9/9 at 9am and work completed 9/14 at 140pm. The worse service time I’ve every experienced! More

by Unhappy Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jose Lopez service , Sebastian Alvarez
Sep 20, 2021 -

Rye Ford responded

Dear "Unhappy Customer, We are disappointed to read that your recent experience was not satisfactory. It appears as though we took too much time to address the concerns with your vehicle, and for this, we apologize. We pride ourselves in doing a complete and thorough job on all services performed and never cut corners to save time. You may contact me anytime to voice any additional concerns. Sincerely, Eric Pagan GM (914) 967-6300

September 17, 2021

Thank you my car is running very smooth now. It took a while but I’m happy. More

by Renee Meads
Recommend Dealer
Yes
Employees Worked With
Osman Caceres, Rodney Bullock, Paula Mejia
Sep 18, 2021 -

Rye Ford responded

Thank you, Renee! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rye Ford.

September 17, 2021

Our customer service representative Tamara was very good. The car was finished in a timely fashion More

by RADLMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tamara, Paula Mejia
Sep 18, 2021 -

Rye Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Tamara delivered such a great experience!

September 15, 2021

Everyone was polite and helpful. I still wIting for my second key service very efficient More

by CAWILL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paula Mejia
Sep 16, 2021 -

Rye Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 13, 2021

Quality service, prompt, courteous, responsive, thorough, honest. Those are all the worsds I’ve got. More

by AS2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Osman Caceres, Sebastian DaCosta
Sep 13, 2021 -

Rye Ford responded

Thank you for this fantastic five-star review! Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Rye Ford, we look forward to having you as one of our valued customers for many more years to come!

September 10, 2021

I did not have a pleasant experience with rye Ford. I placed a service appointment 3 weeks ago to service a recall. I get the car back with the work not performed as the part was on back order. No one ca More

by Jdols
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sebastian, Jose, Paula Mejia
Sep 27, 2021 -

Rye Ford responded

Providing a positive experience is our top priority. A manager will be reaching out to you to discuss this issue further. Thank you for your time, and hopefully we can get to the bottom of this.

Sep 27, 2021 -

Jdols responded

Hi, I’m still waiting to have my vehicle serviced. Thanks, Jena

September 10, 2021

Great service and fast and fair transaction!Purchased a Great service and fast and fair transaction! Purchased a certified used car due to shortage of new cars and everything went just as well as a new car More

by Ruben
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Justafort, Bill Bender
Sep 11, 2021 -

Rye Ford responded

Thank you, Ruben, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 04, 2021

Rye Ford has very courteous Service Advisors. Repair jobs are always completed perfectly and in a timely manner. I am able to get a loaner car at no cost when i need one. More

by Hank
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paula Mejia
Sep 04, 2021 -

Rye Ford responded

We appreciate your business and our team looks forward to serving you again soon!

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