Ryan Buick GMC

Very good communication and everything was done as planned without trying to up sell me. planned without trying to up sell me. More

We drove two hours for a 10 a. m. accessory install on two new 2026 GMC premium vehicles. Staff told us the day before this would not take long. We planned our full day around that m. accessory install on two new 2026 GMC premium vehicles. Staff told us the day before this would not take long. We planned our full day around that statement. Today the work took over six hours. Yesterday took five hours. At 2 p.m. staff said emblems were being installed. The technician then took a full hour lunch break while our Yukon sat unfinished. No updates. No ownership. The service manager blamed a new technician instead of fixing the process. Our salesperson mishandled our accessory orders and attempted to charge us twice on two separate items for both vehicles. We are a family that chooses to support family-owned businesses. We did not feel our business mattered or respected after the sale. Installing emblems requires surface prep, alignment, and adhesive set. Schwan GMC in Mandan completed the same work for us in under two hours. We received no loaner, no courtesy ride, and no service recovery. We removed the 1,400 dollar oil change packages because a simple oil change here takes two to three hours. The money and time hold no value under these conditions. This was not a single staff mistake. Failures stretched across sales, service, and management over two full days. Wrong timelines, double charging attempts, no loaner policy, a technician leaving mid-job, and leadership blaming new staff point to oversight at leadership level. We will never return. We will stay with the service standards at Schwan GMC in Mandan. This experience taught us where our time and money belong. We hope this helps other families make informed choices before scheduling service or purchasing packages here. More

I was very pleased with all the employees that I come in cotact with. Chris Fast was very easy to work with and went out of his way to make sure we got our vehicle at a set time. It was pleasant experience cotact with. Chris Fast was very easy to work with and went out of his way to make sure we got our vehicle at a set time. It was pleasant experience. More

Dedicated to their customers! The managers are on the floor helping serve and not in a cubical waiting for you to find them. The managers are on the floor helping serve and not in a cubical waiting for you to find them. More

I was very pleased with the service I received. Chris Fast was very easy to deal with very knowledgeable of the Tech on the TRK . Chris Fast was very easy to deal with very knowledgeable of the Tech on the TRK . More

My experience with Ryan GMC was nothing but positive. All staff members were professional, helpful and had great attitudes. All staff members were professional, helpful and had great attitudes. More

The best customer service experience in my 60 plus years. 100 % . I've been going here since 2019. The #1 dealership in Minot, ND. 100 % . I've been going here since 2019. The #1 dealership in Minot, ND. More