Rusty Wallace Kia Alcoa

Excellent customer service. Jay listened to my problems and concerns and he got to the bottom of the problem and got it resolved in a timely manner. Jay listened to my problems and concerns and he got to the bottom of the problem and got it resolved in a timely manner. More

Called them to inquire about a vehicle and made an offer over then phone. Took no time to accept and coming in to dealer was a breeze to complete paper work. In and out within an hour over then phone. Took no time to accept and coming in to dealer was a breeze to complete paper work. In and out within an hour More

It was great They really accommodate my crazy busy life and get me in quick. and get me in quick. More

Always easy to work with and get me the vehicle I want. Very understanding and professional Very understanding and professional More

I had initially contacted the service department regarding some oil issues with my Kia. They had advised me to bring it in for an "oil change" so that they could perform an oil consumption test to a regarding some oil issues with my Kia. They had advised me to bring it in for an "oil change" so that they could perform an oil consumption test to address the low oil issue. After the oil change was done, the service member informed me that there was no need for the oil consumption test as they had found two oil leaks in my car. He also mentioned that my warranty would cover the repair work required, and I would need to leave it overnight for the repairs to be carried out the next day. The disappointing part was that I was charged $80 for the oil change, which I had only agreed to because I was told it was necessary for the oil consumption test. Since the test was not being conducted, someone should have informed me of the situation and advised me against getting the oil change, to avoid unnecessary expenses. The whole point of the oil change was to carry out a test that never happened. Yes, they got an extra $80 out of me, but it says a lot about the company. More

Great service, very friendly, very professional They made sure that I was well informed on my cars needs and made recommendations for replacement of my tires sure that I was well informed on my cars needs and made recommendations for replacement of my tires More

This may not be a problem, but when I wash my car I can see soapy water getting underneath my back taillight bar on my K5, and I had pictures to prove it. All the shop did was do a light water rinse, and s see soapy water getting underneath my back taillight bar on my K5, and I had pictures to prove it. All the shop did was do a light water rinse, and say they could not duplicate. I was assured any leakage would not get into the back lights, which could cause electrical glitches if it happened. This happens often, as the Kia forums have posting about this. I would have like to have seem them spent a bit more time learning about this. More

Accurate with appointment timing and repair done with quality Mechanic working on my car brought up possible issue with other companies repair. quality Mechanic working on my car brought up possible issue with other companies repair. More

Great The people are always friendly and keep you informed of what is going on. I would highly recommend this place. informed of what is going on. I would highly recommend this place. More

A very quick and efficient process. I felt welcomed and known. I loved every minute of my experience at Rusty Wallace Kia Alcoa. I felt welcomed and known. I loved every minute of my experience at Rusty Wallace Kia Alcoa. More