Rusty Wallace Kia Alcoa
Louisville, TN
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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They were very accommodating and got me in quickly. I only have 2 issues. The first is they couldn’t guarantee it was fixed which may be a Kia issue as it was a warranty item. The second thing is the f I only have 2 issues. The first is they couldn’t guarantee it was fixed which may be a Kia issue as it was a warranty item. The second thing is the front sensor is not working correctly since it was in. I have not had time to bring it back. More
Staff was helpful and very professional. Answered all my questions and made sure I was satisfied with my vehicle. Answered all my questions and made sure I was satisfied with my vehicle. More
Excellent service. Did their best to find what I wanted and made the deal I needed Did their best to find what I wanted and made the deal I needed More
Communication needs work. I dropped my car off after-hours on a Monday and called first thing Tuesday morning. While I did tell them I wasn’t in a rush to have the issue diagn I dropped my car off after-hours on a Monday and called first thing Tuesday morning. While I did tell them I wasn’t in a rush to have the issue diagnosed and fixed, I did not hear back with full diagnosis and estimate until Thursday morning (that was after I called Wednesday to inquire and the service consultant said the technician had already left for the day). I chose not to have the repairs complete, so I cannot speak to the quality or value, but due to the lackluster communication, I likely would have taken it elsewhere anyway More
I was kept informed of what was happening and the cost. Work was done in good time and I got picked up at my house, something I did not know was available, and my car washed multiple times. Wonderful custo Work was done in good time and I got picked up at my house, something I did not know was available, and my car washed multiple times. Wonderful customer service. More
Forward collusion avoidance system does not work. Returned to dealer. System still does not work. Returned to dealer. System still does not work. More
I have been satisfied with all of the services that I have received in the past have received in the past More
Denise Burris gave me assistance with something that wasn't even her responsibility.. She went above and beyond . Thank you Denise ! wasn't even her responsibility.. She went above and beyond . Thank you Denise ! More
Wonderful quick service! Top notch team every time I go there! I had a recall and they fixed me up! Top notch team every time I go there! I had a recall and they fixed me up! More
Our salesman was very knowledgeable. Explained everything to us showed us how to use all the new gadgets and they had a very good selection. Explained everything to us showed us how to use all the new gadgets and they had a very good selection. More