Russ Darrow Toyota of West Bend - Service Center

The service department staff was friendly and helpful! The service was fast, and done well. It was my first time at this dealership, and I will definitely be back! Highly recommend! The service was fast, and done well. It was my first time at this dealership, and I will definitely be back! Highly recommend! More

The service department is very friendly and professional. I plan on continuing to bring my toyota to the west bend site Service is fast and experienced. I plan on continuing to bring my toyota to the west bend site Service is fast and experienced. More

Very helpful staff and I was in and out very quickly. My vehicle’s problem was diagnosed quickly and I was shown what was wrong by the mechanic, who was also very helpful. vehicle’s problem was diagnosed quickly and I was shown what was wrong by the mechanic, who was also very helpful. More

Pleasant and enjoyable overall experience! Brought my car in for routine oil change and drove off with a new 2020 Camry XSE. No pressure, no obligation to purchase our Camry. We had time to l Brought my car in for routine oil change and drove off with a new 2020 Camry XSE. No pressure, no obligation to purchase our Camry. We had time to look around while waiting for our Mazda6 GT and found this eye catching Camry. Travis was such a help from the test drive to closing paperwork in a short amount of time. Great experience! More

Russ Darrow really came through for us in a difficult situation which required an engine replacement shortly after purchase of the vehicle. They did a great job managing the repair and removed the burden situation which required an engine replacement shortly after purchase of the vehicle. They did a great job managing the repair and removed the burden and cost for us. Our service advisor was fantastic and stayed in contact with us constantly to keep us posted on progress. I plan to buy another car in Feb 2020 and will shop at Russ Darrow West Bend because of this experience. They turned a very negative experience into an extremely positive experience and I personally appreciated the way they stepped up. More

My experiences with the service/repairs employees have always been positive. The employees are courteous and knowledgeable. Repairs are done in a timely manner and communication is clear. always been positive. The employees are courteous and knowledgeable. Repairs are done in a timely manner and communication is clear. More

Efficient and polite. one instance said tires were fine , but one week later asked for their opinion regarding uneven wear and now said to replace but one week later asked for their opinion regarding uneven wear and now said to replace More