Back

Russ Darrow Toyota of West Bend - Service Center

West Bend, WI

not yet
rated
152 Reviews

152 Reviews of Russ Darrow Toyota of West Bend - Service Center

Sort by
August 03, 2018

Great Everyone in the service department were very nice and professional. Got me in and out in a timely manor. Washed the car and that was a bonus More

by Jodith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Shutts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Coty Becker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2018 -

Russ Darrow Toyota of West Bend responded

Thank you so much for your kind review and business!! danny shutts, gm

June 09, 2018

Flat tire repair Good service. I'm always treated well when I go there. I Have going there for over 5 years. Recommend it to my friends and family. More

by Nurse4213
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Rouse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2018 -

Russ Darrow Toyota of West Bend responded

thanks for the great review and your continued support and loyalty!! we think pretty highly of Dan Rouse as well!! danny shutts, gm

June 06, 2018

Oil change service Great overall service, only concern was $49.95 quote to clean 1 battery terminal corrosion and $4.95 shop charge for repair order?? Seems a little ex More

by Wayne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Clemens
June 06, 2018

Outstanding Service Another excellent experience with the service department at Russ Darrow Toyota and in particular Dan Rouse. He always provides exceptional customer se More

by Chainsaw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Rouse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2018 -

Russ Darrow Toyota of West Bend responded

thanks Chainsaw!! we really appreciate your business and this great review!! danny shutts, gm

May 01, 2018

Amazing service! I love going to Russ Darrow West Bend! Their team is phenomenal! And customer service is unreal!!! Every time I walk in, they are so professional and More

by Kayla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Shutts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cole Lutz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Zurn
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2018 -

Russ Darrow Toyota of West Bend responded

thank you so much for the great review!! danny shutts, gm

April 11, 2018

Routine Service Good customer service with prompt attention and good explanation of service plan. Work was done on time. Work performed was reviewed with thorough det More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth A Tearney
April 10, 2018

Great service, as always The service department is one of the reasons I purchased my vehicle here when it was time to upgrade. I knew I’d be working with them a long tome and More

by AmyS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth A Tearney
Apr 10, 2018 -

Russ Darrow Toyota of West Bend responded

Amy-wow...thanks for your continued business and loyalty!! Yeah, we think pretty highly of Seth too!! danny shutts, gm

March 28, 2018

Responsive & Responsible In couple hours of reporting my Highlander wouldn’t start, Roadside Assistance arrived to jump battery, I drove to dealership, battery was tested and More

by 2016 Highlander
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee Brosnahan
February 24, 2018

Great Service Team The service team is great. Very attentive and not pushy to add additional service items onto your visit. They have a done a great job with a wide vari More

by Todd F
Recommend Dealer
Yes
Employees Worked With
Lee Brosnahan
Feb 24, 2018 -

Russ Darrow Toyota of West Bend responded

Wow!! Thanks Todd for your business and great review!! Danny Shutts, GM

February 15, 2018

have always hd good customer service on my car never had a problem with my service or appointments I've had from my car sales person to the service department. Have always experienced friendly and More

by fad@2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cole Lutz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Coty Becker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brittany Belongia, Chuck Moeller
Feb 15, 2018 -

Russ Darrow Toyota of West Bend responded

thanks so much for the great review....we will try to continue to earn your trust!! danny shutts, gm

...
13
...