Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Russ Darrow Toyota of West Bend - Service Center
West Bend, WI
152 Reviews
152 Reviews of Russ Darrow Toyota of West Bend - Service Center
Sort by
May 04, 2019
Consistent and Efficient I never have any issues. The staff is always friendly, helpful and knowledgeable. Availability fits my schedule and appointments aren’t longer than wh I never have any issues. The staff is always friendly, helpful and knowledgeable. Availability fits my schedule and appointments aren’t longer than what they should be. More
by tranthao
April 15, 2019
Service Very good service. Walked in got prompt attention. Happy with advisor wait time and service performed. Car was washed. Waiting area clean comfortable Very good service. Walked in got prompt attention. Happy with advisor wait time and service performed. Car was washed. Waiting area clean comfortable good coffee More
by Dave
Employees Worked With
Jessica Clemens
April 13, 2019
Quick and easy. Everyone here is courteous and easy to work with. I was greeted promptly and my oil change was done immediately. I'm glad I called ahead and made an a Everyone here is courteous and easy to work with. I was greeted promptly and my oil change was done immediately. I'm glad I called ahead and made an appointment as it gets very busy here on Saturdays. I really enjoyed my experience at Russ Darrow Toyota and I'll be back again. More
by jacob.verhaalen
March 30, 2019
Good but kind of disappointing They were very nice and did very good but the car wash was down so I didn’t get a car wash with my oil change. So I was pretty disappointed. They were very nice and did very good but the car wash was down so I didn’t get a car wash with my oil change. So I was pretty disappointed. More
by Tabby
March 12, 2019
No problems I took my car in for a 20,000 mile check up/ oil change. I waited for my car and because the place was busy had to wait an hr. to get car done but ha I took my car in for a 20,000 mile check up/ oil change. I waited for my car and because the place was busy had to wait an hr. to get car done but have no complaints. More
by Allie123
Employees Worked With
Jessica????
March 11, 2019
Always great service Friendly staff and always good service. The only thing I’d say about my visit is I dropped it off at 9- told them I needed it back by 1:30- he wrote 1 Friendly staff and always good service. The only thing I’d say about my visit is I dropped it off at 9- told them I needed it back by 1:30- he wrote 1:00 on the slip- I called at 12:45 and was told it was just going through the wash and I could head on over. I got there at 1:15 and was told it’s ready to wash and it would be done. Point is- if you are busy and it’s taking longer than expected- call me and give me a heads up. Don’t use the wash as a cover. I heard them tell this to another customer as I stood there. Also- it shouldn’t have taken 4.5 hours to flush fluids. More
by Thirdshiftgirlie
March 02, 2019
Oil change Quick service and knowledgeable staff. When in for a routine oil change but they found a few important things that could’ve caused me issues in the f Quick service and knowledgeable staff. When in for a routine oil change but they found a few important things that could’ve caused me issues in the future as they identified were caught early and fixed. More
by HamlinFan
Employees Worked With
February 26, 2019
Replace disfunctional Electronics The electric head unit in my Toyota corolla had to be replaced Because it was no longer functional at all. This was a problem for Toyota in a lot of t The electric head unit in my Toyota corolla had to be replaced Because it was no longer functional at all. This was a problem for Toyota in a lot of these cars. Since my warranty is long gone I had to purchase it out right. Dan gave me all the options and was very good In explaining my options And the cost associated with it. I would come back to this dealer again for service and maybe even possibly when I am ready for a different car. More
by BRunner
Employees Worked With
February 22, 2019
Service I come back to Russ Darrow for my service because they complete the service timely and only fix what is necessary. They always explain and show us the I come back to Russ Darrow for my service because they complete the service timely and only fix what is necessary. They always explain and show us the used parts they are replacing. They are friendly and professional. More
by steffen65
Employees Worked With
February 14, 2019
Great experience! Service was great from beginning to end and had absolutely no issues. Reason why I come back for service for my vehicle. Coty was a pleasure to work w Service was great from beginning to end and had absolutely no issues. Reason why I come back for service for my vehicle. Coty was a pleasure to work with as well. More
by Bluecamryguy
Employees Worked With
